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Which of the following is NOT a step in the generic planned change model?


A) Goals are developed and handed down by a centralized top management team.
B) A compelling need for change is established.
C) The results of the approach are evaluated.
D) An approach to addressing the cause is selected.
E) All of the above are steps in a general planned change model.

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__________ refers to the number of factors in an organization's environment and how they are interrelated.


A) Environmental uncertainty
B) Environmental flexibility
C) Environmental complexity
D) Environmental stability
E) None of the above

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Force field analysis is a type of analysis used in a TNA.

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How can HRD align itself with the organization's strategies?


A) By developing training that focuses on the market
B) By developing training to meet strategic performance objectives
C) By delivering training to the right people
D) Both B & C are correct
E) None of the above

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The internal provider is a strategic training alternative whereby the training department provides all or most of the training for the organization.

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Organizational development is best defined as


A) A profession that deals with reacting to changes in the external environment.
B) A profession and field of study that creates and implements planned change in organizations.
C) A profession and field of study that deals with creating and implementing new ideas in the organization.
D) A field of study and profession that deals with explaining serendipitous events.

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A non-routine technology label is applied to tasks that have


A) Well structured and defined solutions to occurring problems.
B) Few problems.
C) Problems that occur often and unexpectedly.
D) A high degree of predictability.
E) All of the above.

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Which best explains the strategic training alternative of the internal provider?


A) All or most training developed in house,each phase handled by specialists,and needs developed from a decentralized HRD function
B) All or most training purchased from outside sources,each phase handled by specialists,and needs developed from a centralized HRD function
C) All or most training activities provided by outside trainers and training function's role is to select and manage training suppliers
D) All or most training developed in house,each phase handled by specialists,and needs developed from a centralized HRD function

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A small business is much more likely to be involved in strategic planning than a larger one because it is easier for them.

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Which of the following is a market leader strategy?


A) Keep costs low
B) Develop new markets
C) Development of economies of scale
D) None of the above
E) All of the above

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Cavalier Tool and Manufacturing decided not to pursue ISO certification because


A) They could not afford the cost associated with certification.
B) They had attempted certification a few years earlier and it had been unsuccessful.
C) Sometimes a customer required a "down and dirty" mold which would not be allowed under ISO certification.
D) The owner was not interested in certification.

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The main activity associated with producing an organization's principle products and services is often called the core technology.

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Should an organization's strategies be reactive,proactive,or both?

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It is suggested that both reactive and p...

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If the external environment is highly complex and highly stable,there is low uncertainty.

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The defender strategy is also referred to as


A) Differentiator.
B) Innovator.
C) Cost leader.
D) Market leader.
E) Market follower.

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What is one reason companies should invest in strategic HR?


A) To be able to grow
B) To increase their market value
C) To centralize their strategies
D) To involve management

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A reason there might be conflict among HRD and OD professionals is that the OD practitioner


A) Has a more tactical approach.
B) Tends to be seen as overly analytical.
C) Deals with mostly middle management.
D) Both A & B.
E) Both A & C.

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OD interventions could be implemented more successfully if they included training where employees


A) Developed a common knowledge and skill base in the area of the intervention.
B) Understood group dynamics and became skilled at working within groups.
C) Understood and became skilled at using a common problem?solving model.
D) Both A & C.
E) All of the above.

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