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Acting as a(n) _________ is a major way Facebook makes money.


A) supplier
B) intermediary
C) reseller
D) None of the above

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The part of the marketing environment that is closely linked to the day-to-day business decisions is known as


A) the business environment.
B) the central environment.
C) the micro-environment.
D) the macro-environment.

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Which of the micro-environment components is LEAST under the marketer's control or direct influence?


A) Intermediaries
B) Suppliers
C) Company
D) Publics

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Your firm manufacturers small household appliances, and you see that with growing sophistication in the U.S. domestic market, you should turn to other countries to extend the life of these products with limited appeal domestically. There are large populations in subsistence economies who don't have anything like your appliances, and your senior management has asked you to explore going into these markets. You are very uncomfortable with this approach. Why?


A) There are too many legal issues in international commerce.
B) You don't speak the languages of any of these countries.
C) There are limited opportunities beyond the agricultural and basic manufacturing in these countries.
D) You know these countries have different electrical currents, and you would have to adapt your products.

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Which of the following will increase sustainability?


A) Using solar power
B) Burning coal for power
C) NOT having recycling bins
D) Using all plastic products

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Potential customers can be overwhelmed at the amount of information they can get on a product even though it is easier to find the product and buy it if they choose. This is an example of what part of the macro-environment?


A) Government concerns about privacy
B) Changing household patterns
C) The paradox of technology
D) The shift in values

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The class of customers who buy products but have no intention of using the products for themselves are known as


A) hoarders.
B) resellers.
C) opportunists.
D) arbitrageurs.

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Given the nature of technology today, technology markets are considered to be


A) disrupted markets
B) volatile markets.
C) revolving markets.
D) evolving markets.

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Marketers are aware of all five SPENT areas of the macro-environment but focus only on those two or three that affect their products and services the most.

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As a marketer considers the micro-environment, having strong brands that customers value fits into which component?


A) Market
B) Intermediaries
C) Company
D) Competitors

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Now that some grocery stores offer a space for dining in, such as Whole Foods, they've partially transitioned from _________ to _________ of restaurants.


A) primary competitors; secondary competitors
B) suppliers; primary competitors
C) suppliers; unexpected competitors
D) secondary competitors; primary competitors

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Although the components of the macro-environment seem to be removed from day-to-day decision making, major threats can emerge quickly, demanding immediate attention.

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Marketers include technology in their assessment of the macro-environment because


A) they depend on their smart phones for research and communications.
B) they are looking for expanded opportunities for marketing.
C) they see social media as replacing all other marketing efforts in the near future.
D) they see their competitors using newer technologies.

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How many factors make up the marketing environment?


A) 1
B) 2
C) 3
D) 4

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Who is included in the publics of the ice cream market?


A) Investors in a specific ice cream brand
B) Cashier at the local grocery store selling ice cream
C) Employee at the plant where the ice cream is made
D) Truck driver transporting the ice cream to the stores to be sold

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The marketer will often seek growth in the kind of market characterized by rapid change without stable customers or markets known as


A) erupting markets.
B) dynamic markets.
C) chaotic markets.
D) evolving markets.

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Which of the following would a company probably have the least amount of influence over?


A) A supplier raising prices
B) The local government introducing new taxes
C) A competitor lowering prices
D) A company would likely have equal influence over all of the above.

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Many employers are trying to market the work/life balance of their work environment to potential employees; what component of the macro-environment are these employers focusing on?


A) Political/regulatory/legal
B) Technological
C) Economic/Financial
D) Social/Cultural

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Despite the large number of elements in the marketing environment, the marketer should focus on those that affect


A) facilitating an exchange.
B) beating the competition.
C) introducing a successful product.
D) meeting laws and regulations.

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Which element would be categorized in the micro-environment for managers at Ben & Jerry's?


A) Ingredients
B) Population trends
C) Cultural beliefs
D) Legal regulations

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