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The objective of a vertical marketing system is channel control by one member of the channel of distribution.

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A manufacturer like Procter & Gamble that produces and markets a wide variety of consumer goods for household use is likely to use direct channels of distribution.

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A manufacturer in Toronto would solve the problem of the high costs of shipping small orders to individual customers in Calgary or Edmonton by using


A) a distribution warehouse system.
B) a piggybacking system.
C) a containerization system.
D) a just-in-time inventory system.
E) a storage warehousing system.

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When a customer orders a product that is unavailable for shipment it is called a stockout.

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With the increasing adoption of electronic distribution technologies such as EDI and the Internet, the role of intermediaries is soon to be obsolete.

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Describe the three degrees of market coverage that are discussed in your text. Provide an example of a product that would be appropriate for each degree and justify your choices.

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Intensive
- product is made available th...

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Trucks are the most efficient mode of transporting bulky items over long distances.

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How could a company like Dairy Queen use contractual VMS for a venue like Canada's Wonderland, a large amusement park?

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Dairy Queen could sign an exclusive dist...

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A manufacturer owns and operates its own retail outlets (e.g., Imperial Oil owns Esso retailers) . This is an example of


A) a retail cooperative.
B) horizontal integration.
C) a contractual vertical marketing system.
D) a corporate vertical marketing system.
E) voluntary chain operation.

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Walmart electronically links its suppliers to inventory databases so that inventories can be managed down to the last possible unit. This system is called


A) electronic data interchange (EDI) .
B) inventory uplinking.
C) data linking.
D) the reorder system.
E) electronic warehousing.

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The channel captain or leader of a distribution channel should be the


A) wholesaler.
B) channel member that integrates and coordinates the objectives of all members.
C) retailer.
D) agent or broker.
E) manufacturer.

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The addition of a(n) ________ is common in industries where products are sold through many types of retail outlets.


A) channel consultant
B) manufacturer's representative
C) wholesaler
D) agent
E) broker

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Which of the following is an example of horizontal conflict in distribution channels?


A) Two department stores carry the same product, but only one gets a promotional allowance from the manufacturer.
B) A retailer refuses to list a manufacturer's product.
C) A department store objects to the profit margin by a wholesaler.
D) A price disagreement exists between a hardware wholesaler and a tool manufacturer.
E) A small retailer continually receives only a partial shipment of required goods from its wholesaler.

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GM and Ford's increased usage of the Internet is an attempt to shorten traditionally long, indirect channels.

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Home Hardware retailers organized themselves into a type of buying group to help provide them with leverage to reduce prices. Home Hardware is an example of a voluntary chain.

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Consumers are increasingly purchasing cars over the Internet via online intermediaries such as Autobytel.com, Cars4U.com, and AutoTrader.ca. What is the biggest benefit to consumers from this sales channel?


A) delivery of the car
B) convenience
C) locations
D) price shopping
E) eliminates the middle man

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A(n) ________ channel is one in which goods are moved from producer to consumer without the use of intermediaries.


A) single
B) condensed
C) express
D) direct
E) narrow

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Which of the following has the role of integrating and coordinating the objectives and policies of the members of the supply channel?


A) agent
B) wholesaler
C) category manager
D) channel captain
E) broker

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Consider the impact of Apple's iTunes music store on the music industry. Use this example to define and describe vertical conflict.

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When marketing goods online, traditional...

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An intermediary offers producers the advantage of making goods and services available to target markets efficiently.

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