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Exam 17: Managing Communication

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Question 21

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A good listener is passive and laid back.

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verified

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Question 22

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Managers facilitate strategic conversations by using open communication, actively listening to others, asking questions, and using feedback for learning and change.

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Question 23

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__________typically are ambiguous, concern novel events, and involve great potential for misunderstanding.

Research has shown that communication channels differ in their capacity to convey data.

A(n) __________is a communication structure in which team members communicate through a single individual to solve problems or make decisions.

Which of the following has the purpose of requesting support and coordinating activities?

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?

__________ refers to acquiringand cultivating personal relationships that cross departmental, hierarchical, and even organizational boundaries.

In a decentralized network, team members must communicate through one individual to solve problems or make decisions.

Which of the following has the lowest channel richness?

By selecting rich channels, managers can communicate nonroutine messages effectively.

The receiver __________the symbols to interpret the meaning of the message.

Examples of nonverbal communication include all of the following except:

In most organizations, personal communication channels are the primary way information spreads and work gets accomplished.

The term __________is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

For most women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.

Three important types of personal communication channels are personal networks, the grapevine, and nonverbal communication.

Describe the difference between centralized networks and decentralized networks.

__________refers to messages sent through human actions and behaviors rather than through words.

Redundant communications involves sending the same message using different channels.