FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 17: Managing Communication

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 61

Essay

Review LaterAdd Note

Review Later

Though we may think of communication as a simple process, it is really quite complex. In a short essay, describe the key elements of the communication process in order. Then explain why communication errors sometimes occur

Correct Answer

verified

A manager who wants to communicate with ...

View Answer

Show Answer

Question 62

Essay

Review LaterAdd Note

Review Later

Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.

Correct Answer

verified

Channel richness is the amount of inform...

View Answer

Show Answer

Question 63

Short Answer

Review LaterAdd Note

__________ means sharing all types of information throughout the organization and across functional and hierarchical boundaries.

Which of the following is not a formal communication channel?

Jenna composes an e-mail from home to her boss to inform him that she will be late getting to work that day. The act of composing an e-mail involves which stage of the communication process?

About 80 percent of communication occurs nonverbally.

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?

__________ coexist with formal channels within an organization but may skip hierarchical levels, cutting across vertical chains of command to connect virtually anyone in the organization.

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

__________ refers to people talking across boundaries and hierarchical levels about the team or organization's vision, critical strategical themes, and the values that help achieve important goals.

Describe some gender differences in communication, and give suggestions on how using the different communication styles of men and women can help managers best communicate in their organization.

Many firms are using social media to listen to customers.

The __________is the tangible formulation of the thought or idea sent to the receiver.

Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.

__________ refers to messages sentthrough human actions and behavior rather than through words.

Managers spend at least _____ percent of every working day in direct communication with others.

Good listeners exhibit all of the following characteristics except:

__________does not focus on a single receiver, uses limited information cues, and does not permit feedback.

__________exist(s) when an organization does not provide adequate upward, downward, and horizontal communication.

An individual's level of fear or anxiety associated with either real or anticipated communication is called communication apprehension.