Question 1

Which of the following is an example of a nonverbal form of communication?

Accepted Answer

A)   words used in emails
B)   tone used in conference calls
C)   words used in indirect communication
D)   a performance appraisal report
E)   language of communication

Question 2

The communication source's view of the destination is a microbarrier of communication.

Accepted Answer

A) True 
 B)False

Question 3

You are the manager of a legal consulting firm. Which of the following is an example of microbarrier of communication that you are likely to come across?

Accepted Answer

A)   The firm has several international clients who speak different languages and have different cultures.
B)   The legal data that your firm processes on a daily basis is increasingly becoming more complex.
C)   The firm must keep abreast of the frequent changes that are made to laws and regulations in order to remain competitive.
D)   The firm is forced to maintain a highly efficient information system to be able to access timely and accurate information.
E)   The firm's clients incorrectly perceive the information that is provided to them.

Question 4

Organizational philosophy is primarily conveyed through ________.

Accepted Answer

A)   upward communication
B)   lateral communication
C)   downward communication
D)   horizontal communication
E)   informal communication

Question 5

The person in the interpersonal communication situation who originates and encodes information to be shared with another person is called the ________.

Accepted Answer

A)   presenter
B)   channel
C)   administrator
D)   medium
E)   source E

Question 6

In which of the following grapevine patterns does information travel only to selected individuals?

Accepted Answer

A)   single-strand
B)   gossip
C)   probability
D)   serial
E)   cluster

Question 7

________ is the destination's reaction to a message.

Accepted Answer

A)   Perception
B)   Feedback
C)   Channeling
D)   Signaling
E)   Grapevine

Question 8

The basic elements of the interpersonal communication process are the source, the encoder signal, and the decoder.

Accepted Answer

A) True 
 B)False  True

Question 9

When executives were asked to rank essential skills employees need in their jobs ________ skills ranked as number one.

Accepted Answer

A)   interpersonal
B)   motivational
C)   oral and written communication
D)   collaboration
E)   planning C

Question 10

What is emotional intelligence? Why is it important in organizations?

Accepted Answer

Emotional intelligence is the capacity o...

Question 11

Which of the following is a communication macrobarrier?

Accepted Answer

A)   need for complex information
B)   destination's view of the source
C)   message interference
D)   receivers' perception
E)   usage of multimeaning words

Question 12

Many organizations implement grievance procedures to assist employees. Such procedures are an example of ________.

Accepted Answer

A)   downward communication
B)   upward communication
C)   collaborative communication
D)   lateral communication
E)   parallel communication

Question 13

Effective communication has really only taken place when the decoder and encoder have a shared ________.

Accepted Answer

A)   message
B)   understanding
C)   channel
D)   relationship
E)   signal

Question 14

________ is the process of converting messages back into information.

Accepted Answer

A)   Decoding
B)   Encoding
C)   Derivation
D)   Paraphrasing
E)   Rewording

Question 15

The members of a company's marketing team regularly meet with their peers from the R&D department to share information and insights on customer product preferences that they have gathered through market research. This is an example of which of the following types of communication?

Accepted Answer

A)   upward
B)   vertical
C)   virtual
D)   downward
E)   lateral

Question 16

Stimuli that compete with the communication message for the attention of the destination are called noise.

Accepted Answer

A) True 
 B)False

Question 17

WePharma, Inc., a biopharmaceutical company, develops targeted therapies for the treatment of cancer and inflammatory diseases. Mara Alarcon, the CEO of the company, insists that employees communicate only through formal channels. Despite these restrictions, she observes many informal networks within the organization. Which of the following is the most likely reason for establishment of these informal networks?

Accepted Answer

A)   WePharma takes employee suggestions very seriously.
B)   WePharma lacks the necessary rules and regulations to control employees.
C)   WePharma has a vertical organizational structure.
D)   WePharma does not freely share information with its employees.
E)   WePharma promotes an open-door policy.

Question 18

Employee A passes information to everyone else on the grapevine. This pattern is known as the ________.

Accepted Answer

A)   gossip grapevine
B)   cluster grapevine
C)   single-strand grapevine
D)   probability grapevine
E)   serial grapevine

Question 19

________ is the process of guiding the activities of organization members in appropriate directions.

Accepted Answer

A)   Communicating
B)   Influencing
C)   Controlling
D)   Planning
E)   Organizing

Question 20

Which of the following is the most complete and accurate description of communication barriers?

Accepted Answer

A)   factors that decrease the probability that communication will be successful
B)   aspects that allow unwanted entities to participate in the communication process
C)   external stimuli that interfere with transmission of messages from the sender to the receiver
D)   innate factors in the receiver that influence the interpretation of a message
E)   attributes that lead to environmental noise and organizational stress

Exam 12: Influencing and Communication

Which of the following is an example of a nonverbal form of communication?

Correct Answer
verified

The communication source's view of the destination is a microbarrier of communication.

Correct Answer
verified

You are the manager of a legal consulting firm. Which of the following is an example of microbarrier of communication that you are likely to come across?

Correct Answer
verified

Organizational philosophy is primarily conveyed through ________.

Correct Answer
verified

The person in the interpersonal communication situation who originates and encodes information to be shared with another person is called the ________.

Correct Answer
verified
E

In which of the following grapevine patterns does information travel only to selected individuals?

Correct Answer
verified

________ is the destination's reaction to a message.

Correct Answer
verified

The basic elements of the interpersonal communication process are the source, the encoder signal, and the decoder.

Correct Answer
verified
True

When executives were asked to rank essential skills employees need in their jobs ________ skills ranked as number one.

Correct Answer
verified
C

What is emotional intelligence? Why is it important in organizations?

Correct Answer
verified
Emotional intelligence is the capacity o...
View Answer

Which of the following is a communication macrobarrier?

Correct Answer
verified

Many organizations implement grievance procedures to assist employees. Such procedures are an example of ________.

Correct Answer
verified

Effective communication has really only taken place when the decoder and encoder have a shared ________.

Correct Answer
verified

________ is the process of converting messages back into information.

Correct Answer
verified

The members of a company's marketing team regularly meet with their peers from the R&D department to share information and insights on customer product preferences that they have gathered through market research. This is an example of which of the following types of communication?

Correct Answer
verified

Stimuli that compete with the communication message for the attention of the destination are called noise.

Correct Answer
verified

Correct Answer
verified

Employee A passes information to everyone else on the grapevine. This pattern is known as the ________.

Correct Answer
verified

________ is the process of guiding the activities of organization members in appropriate directions.

Correct Answer
verified

Which of the following is the most complete and accurate description of communication barriers?

Correct Answer
verified

Exam 12: Influencing and Communication

Which of the following is an example of a nonverbal form of communication?

Correct AnswerverifiedShow Answer

The communication source's view of the destination is a microbarrier of communication.

Correct AnswerverifiedShow Answer

You are the manager of a legal consulting firm. Which of the following is an example of microbarrier of communication that you are likely to come across?

Correct AnswerverifiedShow Answer

Organizational philosophy is primarily conveyed through ________.

Correct AnswerverifiedShow Answer

The person in the interpersonal communication situation who originates and encodes information to be shared with another person is called the ________.

Correct AnswerverifiedE

In which of the following grapevine patterns does information travel only to selected individuals?

Correct AnswerverifiedShow Answer

________ is the destination's reaction to a message.

Correct AnswerverifiedShow Answer

The basic elements of the interpersonal communication process are the source, the encoder signal, and the decoder.

Correct AnswerverifiedTrue

When executives were asked to rank essential skills employees need in their jobs ________ skills ranked as number one.

Correct AnswerverifiedC

What is emotional intelligence? Why is it important in organizations?

Correct AnswerverifiedEmotional intelligence is the capacity o...View AnswerShow Answer

Which of the following is a communication macrobarrier?

Correct AnswerverifiedShow Answer

Many organizations implement grievance procedures to assist employees. Such procedures are an example of ________.

Correct AnswerverifiedShow Answer

Effective communication has really only taken place when the decoder and encoder have a shared ________.

Correct AnswerverifiedShow Answer

________ is the process of converting messages back into information.

Correct AnswerverifiedShow Answer

The members of a company's marketing team regularly meet with their peers from the R&D department to share information and insights on customer product preferences that they have gathered through market research. This is an example of which of the following types of communication?

Correct AnswerverifiedShow Answer

Stimuli that compete with the communication message for the attention of the destination are called noise.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Employee A passes information to everyone else on the grapevine. This pattern is known as the ________.

Correct AnswerverifiedShow Answer

________ is the process of guiding the activities of organization members in appropriate directions.

Correct AnswerverifiedShow Answer

Which of the following is the most complete and accurate description of communication barriers?

Correct AnswerverifiedShow Answer

Correct Answer
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E

Correct Answer
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True

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C

Correct Answer
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Emotional intelligence is the capacity o...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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