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Exam 7: Organizations and Information Systems

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Question 31

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What are the four challenges of implementing new enterprise systems?

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The four primary challenges or...

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Question 32

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What are the four phases of the customer life cycle? Briefly describe each phase.

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Question 33

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Converting to an ERP system is not nearly as disruptive as converting to an EAI system.

Using social networking sites to generate buzz about a company's new product line is an example of a dynamic process.

________ processes span an organization and support activities in multiple departments.

Dynamic processes are usually more specific than structured ones.

Define structured processes and list their characteristics.

________ is the activity of altering existing and designing new business processes to take advantage of new information systems.

SAP and Oracle are the highest ranked ERP vendors in the market.

The major benefit of enterprise application integration is that it ________.

The inherent processes that are defined in an ERP solution are known, by some ERP vendors, as process blueprints.

Which of the following workgroup processes is related to human resources?

Adding process resources increases process effectiveness, but it adds costs.

In enterprise systems, a single department manager is solely in charge.

Changing the structure of a process always involves a change in resources as well, even if it is only a simple reordering of tasks.

Define ERP. What is the primary purpose of an ERP system?

How should organizations manage employee resistance to change, in the context of new enterprise systems?

________ are predesigned procedures for using software products.

Inter-enterprise information systems support one or more inter-enterprise processes.

Relationship management processes increase the value of existing customers by selling them more product.