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Exam 1: Business Intelligence

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Question 21

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A major ________ issue is who should serve as decision makers involved in prioritizing BI projects.

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Question 22

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A(n) ________ is a rule-based system that provides a solution, usually in one functional area, such as finance or manufacturing, to a specific repetitive managerial problem.

A) decision support systems (DSS)
B) transaction processing system (TPS)
C) online analytical processing (OLAP) system
D) automated decision system (ADS)

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Question 23

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A BI system's components include a decision support system with source data; business performance management (BPM) for monitoring and analyzing performance; and a user interface such as a dashboard.

The benefits of dashboards are that they provide a comprehensive visual view of key performance indicators, trends, and exceptions.

Most operational data in supply chain management (SCM) or customer relationship management (CRM) systems are stored in ________ systems.

First and foremost, the fundamental reasons for investing in BI must be ________ with the company's business strategy.

Online Transaction Processing (OLTP) systems handle a company's routine on-going business. In contrast, a data warehouse is typically a distinct system that provides storage for data that will be made use of in analysis.

An approach to real-time, on-demand BI, commonly called ________, uses Web services to discover key business events.

Norfolk Southern Railroad invested in a Teradata ________, which is a central repository of historical data that is organized for easy access and manipulation to support decision making.

The two critical partnerships required for ________ are a partnership between functional area heads and a partnership between potential customers and providers.

Business intelligence's major objective is to enable ________ access to data, enable manipulation of these data, and to provide business managers and analysts the ability to conduct appropriate analysis.

Users can connect to the BI system via the ________, such as a browser.

Which BI analytic application provides the following business value: Personalize customer relationships for higher satisfaction and retention?

Decision support concepts have been implemented incrementally, under different names, by many vendors who have created tools and methodologies for decision support.

Which of the following is not a component of BI architecture?

What is business performance management (BPM)?

Security and privacy are extremely important issues in the development of any computerized system, especially BI that contain data that may possess strategic value.

List the components of the architecture of business intelligence.

Norfolk Southern Railroad built a ________ application that pulls data from the data warehouse and then graphically depicts actual performance against planned performance.

Globalization has significantly reduced the complexity of the business environment. For example, companies can find suppliers and customers in many countries where materials are cheaper, which reduces competition and complexity.