Question 1

Define enterprise information systems, and describe their characteristics.

Accepted Answer

Enterprise information systems are infor...

Question 2

Which of the following workgroup processes is related to operations?

Accepted Answer

A)   account updating and tracking
B)   sales forecasting
C)   finished goods inventory management
D)   treasury and account management
E)   account tracking

Question 3

What are the major ERP products of Microsoft Dynamics?

Accepted Answer

A)   AX, Nav, GP, and SL
B)   PeopleSoft and Siebel
C)   Baan, Zoho, and NetSuite
D)   FoxPro, DB2, IDOL, CMDB, and Omi
E)   FlexOL, DanMD, and OmniQ

Question 4

Supply chain management is an example of a(n)  ________.

Accepted Answer

A)   enterprise information system
B)   personal information system
C)   inter-enterprise information system
D)   departmental information system
E)   macro-enterprise information system

Question 5

Dynamic processes are standardized processes that involve day-to-day operations.

Accepted Answer

A) True 
 B)False

Question 6

Business process reengineering is a quick process but is exceedingly expensive.

Accepted Answer

A) True 
 B)False

Question 7

Jakub was recently hired as the tennis professional for a private country club. Jakub won national tennis titles in college, and competed in a few professional matches. Jakub is confident he will do well in his new job. His confidence is a reflection of his ________.

Accepted Answer

A)   self-appraisal
B)   self-actualization
C)   self-efficacy
D)   self-elevation
E)   self-elation

Question 8

Which of the following is an example of a structured process?

Accepted Answer

A)   ill-defined situations
B)   collaboration
C)   customer returns
D)   social networking
E)   new product offerings C

Question 9

Which of the following workgroup processes is related to customer service?

Accepted Answer

A)   assessment
B)   account tracking
C)   sales forecasting
D)   accounts payable
E)   lead generation

Question 10

Which of the following is performed by enterprise application integration?

Accepted Answer

A)   It duplicates the data because each application has its own database.
B)   It connects system "islands" via a new layer of software.
C)   It prevents a gradual move to ERP.
D)   It prevents existing applications from communicating and sharing data.
E)   It prevents data loss.

Question 11

Process ________ is a measure of how well a process achieves organizational strategy.

Accepted Answer

A)   efficiency
B)   conformance
C)   effectiveness
D)   reliability
E)   adeptness

Question 12

Define structured processes and list their characteristics.

Accepted Answer

Structured processes are formally define...

Question 13

Describe the two categories of Enterprise Resource Planning (ERP) training.

Accepted Answer

ERP vendors have developed training curr...

Question 14

The major benefit of enterprise application integration is that it ________.

Accepted Answer

A)   minimizes the requirement for formalized procedures
B)   acts as a cost-effective alternative to ERP, with greater capabilities
C)   utilizes a centralized database
D)   enables organizations to use existing applications
E)   decentralizes unnecessary information D

Question 15

________ is an example of an inter-enterprise information system.

Accepted Answer

A)   CRM
B)   ARES
C)   ERP
D)   EAI
E)   SMTP B

Question 16

Which of the following statements about enterprise information systems is True?

Accepted Answer

A)   The procedures are not formalized or documented.
B)   They do not require users to have any formal training.
C)   They are very difficult to change.
D)   They support 10 to 100 users.
E)   They promote substantial workgroup data duplication.

Question 17

CRM systems incorporate solicitation, sales, relationship management, and customer support applications.

Accepted Answer

A) True 
 B)False

Question 18

ERP vendors sometimes train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

Accepted Answer

A)   train the trainer
B)   top-down training
C)   on-the-job training
D)   employ the employer
E)   sprints

Question 19

Striking Apparels has launched its new stock of summer wear. It plans to target shoppers between the ages of twenty and thirty to sell its products. Daniel is responsible for sending out promotional emails and messages to these target customers. Daniel belongs to the ________ department of Striking Apparels.

Accepted Answer

A)   relationship management
B)   loss/churn
C)   marketing
D)   customer acquisition
E)   engineering

Question 20

What are the two dimensions of process quality? How can organizations improve process quality? How do information systems improve process quality?

Accepted Answer

THE TWO DIMENSIONS OF PROCESS QUALITY AR...

Exam 7: Processes, Organizations, and Information Systems

Define enterprise information systems, and describe their characteristics.

Correct Answer
verified
Enterprise information systems are infor...
View Answer

Which of the following workgroup processes is related to operations?

Correct Answer
verified

What are the major ERP products of Microsoft Dynamics?

Correct Answer
verified

Supply chain management is an example of a(n) ________.

Correct Answer
verified

Dynamic processes are standardized processes that involve day-to-day operations.

Correct Answer
verified

Business process reengineering is a quick process but is exceedingly expensive.

Correct Answer
verified

Jakub was recently hired as the tennis professional for a private country club. Jakub won national tennis titles in college, and competed in a few professional matches. Jakub is confident he will do well in his new job. His confidence is a reflection of his ________.

Correct Answer
verified

Which of the following is an example of a structured process?

Correct Answer
verified
C

Which of the following workgroup processes is related to customer service?

Correct Answer
verified

Which of the following is performed by enterprise application integration?

Correct Answer
verified

Process ________ is a measure of how well a process achieves organizational strategy.

Correct Answer
verified

Define structured processes and list their characteristics.

Correct Answer
verified
Structured processes are formally define...
View Answer

Describe the two categories of Enterprise Resource Planning (ERP) training.

Correct Answer
verified
ERP vendors have developed training curr...
View Answer

The major benefit of enterprise application integration is that it ________.

Correct Answer
verified
D

________ is an example of an inter-enterprise information system.

Correct Answer
verified
B

Which of the following statements about enterprise information systems is True?

Correct Answer
verified

CRM systems incorporate solicitation, sales, relationship management, and customer support applications.

Correct Answer
verified

ERP vendors sometimes train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

Correct Answer
verified

Correct Answer
verified

What are the two dimensions of process quality? How can organizations improve process quality? How do information systems improve process quality?

Correct Answer
verified
THE TWO DIMENSIONS OF PROCESS QUALITY AR...
View Answer

Exam 7: Processes, Organizations, and Information Systems

Define enterprise information systems, and describe their characteristics.

Correct AnswerverifiedEnterprise information systems are infor...View AnswerShow Answer

Which of the following workgroup processes is related to operations?

Correct AnswerverifiedShow Answer

What are the major ERP products of Microsoft Dynamics?

Correct AnswerverifiedShow Answer

Supply chain management is an example of a(n) ________.

Correct AnswerverifiedShow Answer

Dynamic processes are standardized processes that involve day-to-day operations.

Correct AnswerverifiedShow Answer

Business process reengineering is a quick process but is exceedingly expensive.

Correct AnswerverifiedShow Answer

Jakub was recently hired as the tennis professional for a private country club. Jakub won national tennis titles in college, and competed in a few professional matches. Jakub is confident he will do well in his new job. His confidence is a reflection of his ________.

Correct AnswerverifiedShow Answer

Which of the following is an example of a structured process?

Correct AnswerverifiedC

Which of the following workgroup processes is related to customer service?

Correct AnswerverifiedShow Answer

Which of the following is performed by enterprise application integration?

Correct AnswerverifiedShow Answer

Process ________ is a measure of how well a process achieves organizational strategy.

Correct AnswerverifiedShow Answer

Define structured processes and list their characteristics.

Correct AnswerverifiedStructured processes are formally define...View AnswerShow Answer

Describe the two categories of Enterprise Resource Planning (ERP) training.

Correct AnswerverifiedERP vendors have developed training curr...View AnswerShow Answer

The major benefit of enterprise application integration is that it ________.

Correct AnswerverifiedD

________ is an example of an inter-enterprise information system.

Correct AnswerverifiedB

Which of the following statements about enterprise information systems is True?

Correct AnswerverifiedShow Answer

CRM systems incorporate solicitation, sales, relationship management, and customer support applications.

Correct AnswerverifiedShow Answer

ERP vendors sometimes train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What are the two dimensions of process quality? How can organizations improve process quality? How do information systems improve process quality?

Correct AnswerverifiedTHE TWO DIMENSIONS OF PROCESS QUALITY AR...View AnswerShow Answer

Correct Answer
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Enterprise information systems are infor...
View Answer

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Correct Answer
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Correct Answer
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C

Correct Answer
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Correct Answer
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Correct Answer
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Structured processes are formally define...
View Answer

Correct Answer
verified
ERP vendors have developed training curr...
View Answer

Correct Answer
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D

Correct Answer
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B

Correct Answer
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Correct Answer
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THE TWO DIMENSIONS OF PROCESS QUALITY AR...
View Answer