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______ is the belief that power and status differences should exist within the organization.

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A physiological and emotional response to stimuli that place physical or psychological demands on an individual is called ______.

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_____refers to a positive attitude toward one's job.


A) Organizational citizenship
B) Job satisfaction
C) Cognitive dissonance
D) Organizational commitment
E) Job involvement

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Organizing the selected data into patterns for interpretation and response is the last step in the perception process.

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In what stage of the perception process are individuals likely to put things into patterns?


A) Selecting
B) Projecting
C) Organizing
D) Sensing
E) Reasoning

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Social awareness is the ability to connect to others,build positive relationships,respond to the emotions of others,and influence others.

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Briefly describe the perception process.

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First we observe information (sensory da...

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The first step toward better time management is to:


A) decide the first action.
B) empty your head.
C) delegate as necessary.
D) defer some things to be done later.
E) get organized.

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All of the following are tactics for promoting stronger organizational commitment,except:


A) maintaining a secretive culture.
B) being honest and trustworthy in business dealings.
C) giving employees a say in decisions.
D) treating employees fairly.
E) offering employees rewards that they value.

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Low Machs are particularly good in jobs that require bargaining skills or that involve substantial rewards for winning.

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Seeking positions of power and responsibility,Chandra has rapidly moved up the ranks within her organization.Colleagues describe her as someone with a tremendous amount of energy,and a powerful force for leadership within the organization.Based on this description,Chandra has what type of personality?


A) Type A
B) Type B
C) Type C
D) Type X
E) Type Y

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______ are judgments about what caused a person's behavior-something about the person or something about the situation.

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An individual's ______ is the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas,objects,or people in the environment.

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The link between satisfaction and performance,according to research,is generally small and is affected by other factors.

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Name the three basic principles for managing commitments effectively.

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Clarity of mind,clar...

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The tendency to place the primary responsibility for one's success or failure either within oneself (internally)or on outside forces (externally)is called the ______.

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An internal attribution says something about the situation has caused the person's behavior.

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The ______ occurs when the perceiver develops an overall impression of a person or situation based on one attribute,either favorable or unfavorable.

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Rachel is described by her colleagues as pragmatic,super-competitive,and more likely to persuade than be persuaded.She fits which personality category most closely?


A) High Mach
B) Low Mach
C) High Feeling
D) Low Feeling
E) Moderate Thinking

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Frank regretfully missed an important deadline at work.His boss,George,thinks to himself,"Frank missed that deadline because he is lazy;I really need to crack down on him more." This is an example of what kind of attribution?


A) External attribution
B) Internal attribution
C) Horizontal attribution
D) Vertical attribution
E) Skewed attribution

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