Question 1

The average person can speak about 400 words a minute and can listen at 150 words per minute.

Accepted Answer

A) True 
 B)False

Question 2

When an auto designer's presentation of a new design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get, she is engaging in this.

Accepted Answer

A)  emotion
B)  selective perception
C)  information overload
D)  filtering

Question 3

Filtering refers to how a listener hears only what he or she wants to hear.

Accepted Answer

A) True 
 B)False

Question 4

How does empathy improve the communication process?

Accepted Answer

A)  Empathy helps the speaker focus on what the listener would like to hear.
B)  Empathy helps the listener focus on the speaker's actual words.
C)  Empathy helps the listener get rid of preconceived notions of what the speaker is trying to say.
D)  Empathy helps the speaker get rid of preconceived notions of what the listener is trying to hear.

Question 5

Who should never use jargon?

Accepted Answer

A)  a judge telling a witness how to testify
B)  a surgeon giving orders to her staff
C)  a plumber ordering parts from a supply store
D)  a coach telling a quarterback what play to use

Question 6

The difference between male and female styles of communication exists ________.

Accepted Answer

A)  in every culture
B)  only in the United States
C)  only in western cultures
D)  only in Asian cultures

Question 7

Active listening is enhanced by developing ________ with the speaker.

Accepted Answer

A)  apathy
B)  sympathy
C)  a personal friendship
D)  empathy

Question 8

In a short essay, explain how information overload can serve as a barrier to effective communication.

Accepted Answer

When the amount of information a person ...

Question 9

In a short essay, explain how selective perception can serve as a barrier to effective communication.

Accepted Answer

When receivers selectively see and hear ...

Question 10

In today's world, modern devices prevent the possibility of information overload.

Accepted Answer

A) True 
 B)False

Question 11

Simplifying language is most important when ________.

Accepted Answer

A)  the speaker has little time
B)  the audience is sympathetic
C)  the audience is unfamiliar
D)  the message is simple

Question 12

Which of the following best explains why Internet jargon tends to evolve most quickly from cell phone users rather than computer users?

Accepted Answer

A)  More people use cell phones than ever before, causing them to lead the way in every electronic trend.
B)  Cell phone keyboards are small and awkward to use so users abbreviate to avoid typing.
C)  Cell phone keyboards are compact and efficient, causing users to type more frequently.
D)  Cell phones have abbreviations that are built into their software applications. These abbreviations tend to get adopted by consumers.

Question 13

The great advantage of a written message is that it ________.

Accepted Answer

A)  is informal
B)  is easy to provide feedback for
C)  is unambiguous
D)  provides a permanent record

Question 14

For managers, communication can't be overemphasized because ________ requires communication.

Accepted Answer

A)  decision making
B)  planning
C)  supervising and monitoring employees
D)  everything a manager does

Question 15

In a short essay, explain how gender can affect communication.

Accepted Answer

The differences between men and women ma...

Question 16

The final link in the communication process is ________.

Accepted Answer

A)  encoding
B)  decoding
C)  channeling
D)  feedback

Question 17

In order to transmit a message, the thought originating with the sender must be ________ to symbolic form.

Accepted Answer

A)  decoded
B)  encoded
C)  deciphered
D)  expanded

Question 18

Networked communication capabilities include all of the following EXCEPT ________.

Accepted Answer

A)  email
B)  the grapevine
C)  instant messaging
D)  electronic data interchange

Question 19

Nonverbal communication is a minor part of the communication that takes place during a conversation.

Accepted Answer

A) True 
 B)False

Question 20

In a short essay, explain how national culture can serve as a barrier to effective communication.

Accepted Answer

Interpersonal communication isn't conduc...

Exam 13: Managing Communication and Information

Which of the following best explains why Internet jargon tends to evolve most quickly from cell phone users rather than computer users?

Correct AnswerverifiedShow Answer

How does empathy improve the communication process?

Correct AnswerverifiedShow Answer

When an auto designer's presentation of a new design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get, she is engaging in this.

Correct AnswerverifiedShow Answer

Networked communication capabilities include all of the following EXCEPT ________.

Correct AnswerverifiedShow Answer

Active listening is enhanced by developing ________ with the speaker.

Correct AnswerverifiedShow Answer

Nonverbal communication is a minor part of the communication that takes place during a conversation.

Correct AnswerverifiedShow Answer

Simplifying language is most important when ________.

Correct AnswerverifiedShow Answer

The final link in the communication process is ________.

Correct AnswerverifiedShow Answer

In order to transmit a message, the thought originating with the sender must be ________ to symbolic form.

Correct AnswerverifiedShow Answer

Filtering refers to how a listener hears only what he or she wants to hear.

Correct AnswerverifiedShow Answer

The great advantage of a written message is that it ________.

Correct AnswerverifiedShow Answer

For managers, communication can't be overemphasized because ________ requires communication.

Correct AnswerverifiedShow Answer

In a short essay, explain how national culture can serve as a barrier to effective communication.

Correct AnswerverifiedInterpersonal communication isn't conduc...View AnswerShow Answer

In a short essay, explain how gender can affect communication.

Correct AnswerverifiedThe differences between men and women ma...View AnswerShow Answer

In a short essay, explain how selective perception can serve as a barrier to effective communication.

Correct AnswerverifiedWhen receivers selectively see and hear ...View AnswerShow Answer

In today's world, modern devices prevent the possibility of information overload.

Correct AnswerverifiedShow Answer

Who should never use jargon?

Correct AnswerverifiedShow Answer

The difference between male and female styles of communication exists ________.

Correct AnswerverifiedShow Answer

The average person can speak about 400 words a minute and can listen at 150 words per minute.

Correct AnswerverifiedShow Answer

In a short essay, explain how information overload can serve as a barrier to effective communication.

Correct AnswerverifiedWhen the amount of information a person ...View AnswerShow Answer

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Interpersonal communication isn't conduc...
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The differences between men and women ma...
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When receivers selectively see and hear ...
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When the amount of information a person ...
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