Question 1

Aisha is an office worker in a large insurance company. Her job basically consists of responding to customer enquiries and complaints by telephone. Aisha's manager recently asked her to design a spreadsheet to record the different types of customer enquiries and complaints she and other office workers received. Which of the following would be the best description of what has taken place?

Accepted Answer

A)   Multi-tasking.
B)   Multi-skilling.
C)   Electronic control enhancement.
D)   Efficiency enhancement.

Question 2

Karl Marx argued that, in capitalist society, work had become a commodity. In a few sentences, explain what he meant by this.

Accepted Answer

Karl Marx argued that in capitalist soci...

Question 3

Which of the following best explains why Harry Braverman's 1974 book Labor and Monopoly Capital was so influential?

Accepted Answer

A)   He proved that deskilling occurred in all occupational groups over the past century.
B)   He added an important gender analysis to labour process debates.
C)   He challenged work researchers to ask new questions about labour process changes.
D)   He placed a great deal of emphasis on how workers resisted efforts to control them.

Question 4

Which of the following best describes how sociologists conceptualize "deskilling" and "enskilling?"

Accepted Answer

A)   Once they have acquired them, it is very difficult for workers to lose their skills.
B)   Jobs can be deskilled, but there are few examples of them being enskilled.
C)   Jobs can be redesigned to require fewer or more skills, and workers can both lose or learn skills.
D)   Deskilling applies to jobs, while enskilling applies to people.

Question 5

In a sentence or two for each, define technological determinism, economic determinism, and social determinism.

Accepted Answer

Technological determinism is the belief ...

Question 6

Outline the core arguments made by Harry Braverman in his 1974 book Labor and Monopoly Capital. Why has this book been influential in the sociology of work? Discuss the criticisms that the book has received. Think back to a job that you have held (or perhaps a friend or family member has held) and describe some aspect of what you did in the job, or how you were treated by your boss, in the way Braverman would have described it if he had held that job.

Accepted Answer

Suggested student response: Sati...

Exam 10: Conflict and Control in the Workplace

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Suggested student response: Sati...
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Karl Marx argued that, in capitalist society, work had become a commodity. In a few sentences, explain what he meant by this.

Correct Answer
Answered by ExamLex AI
Karl Marx argued that in capitalist soci...
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Which of the following best describes how sociologists conceptualize "deskilling" and "enskilling?"

Correct Answer
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In a sentence or two for each, define technological determinism, economic determinism, and social determinism.

Correct Answer
Answered by ExamLex AI
Technological determinism is the belief ...
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Correct Answer
verified

Which of the following best explains why Harry Braverman's 1974 book Labor and Monopoly Capital was so influential?

Correct Answer
verified

Exam 10: Conflict and Control in the Workplace

Correct AnswerverifiedSuggested student response: Sati...View AnswerShow Answer

Karl Marx argued that, in capitalist society, work had become a commodity. In a few sentences, explain what he meant by this.

Correct AnswerAnswered by ExamLex AIKarl Marx argued that in capitalist soci...View AnswerShow Answer

Which of the following best describes how sociologists conceptualize "deskilling" and "enskilling?"

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In a sentence or two for each, define technological determinism, economic determinism, and social determinism.

Correct AnswerAnswered by ExamLex AITechnological determinism is the belief ...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Which of the following best explains why Harry Braverman's 1974 book Labor and Monopoly Capital was so influential?

Correct AnswerverifiedShow Answer

Correct Answer
verified
Suggested student response: Sati...
View Answer

Correct Answer
Answered by ExamLex AI
Karl Marx argued that in capitalist soci...
View Answer

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
Technological determinism is the belief ...
View Answer

Correct Answer
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Correct Answer
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