Question 1

Elements of the service process in which there is no contact with the customer are referred to as:

Accepted Answer

A)   robust.
B)   delayed differentiators.
C)   back-of-the-house.
D)   user-friendly.
E)   mission-consistent.

Question 2

Modular design increases the costs of purchasing and controlling inventory compared to nonmodular.

Accepted Answer

A) True 
 B)False

Question 3

Excitement characteristics are categories in the _________ model.

Accepted Answer

A)   bipolar
B)   Kano
C)   Pareto
D)   quality
E)   service matrix

Question 4

Standardization refers to the extent to which there is absence of variety in a product, service, or process.

Accepted Answer

A) True 
 B)False

Question 5

One structured approach for integrating customer requirements into every aspect of product development is:

Accepted Answer

A)   total quality management.
B)   customer satisfaction.
C)   quality function deployment.
D)   customer integration.
E)   a product development team.

Question 6

A disadvantage of global teams for product design is that:

Accepted Answer

A)   customers may have different needs in different countries.
B)   the product designed may have increased marketability and utility.
C)   the diversity of an international team may be a detriment.
D)   ease of face-to-face meetings is absent since members are located everywhere.
E)   technology allows constant contact with team members.

Question 7

Design for production takes into account the capabilities of the organization to produce or deliver a given product or service.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not true about remanufacturing?

Accepted Answer

A)    Remanufactured products can be sold at lower cost.
B)   The process requires mostly unskilled and semiskilled workers.
C)   There is less depletion of natural resources.
D)   It produces high-quality products easily.
E)   Remanufacturing is made easier by Design for Disassembly (DF
D)  . D

Question 9

The demand for a product and the rate of technological change have a significant impact on the length of a given phase of the product life cycle.

Accepted Answer

A) True 
 B)False

Question 10

To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is least likely to result in product innovations that have near-term commercial application?

Accepted Answer

A)   process blueprinting
B)   development
C)   applied research
D)   quality function deployment
E)   basic research

Question 12

Product failures can be easier to remedy with modular design.

Accepted Answer

A) True 
 B)False

Question 13

A disadvantage of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future.

Accepted Answer

A) True 
 B)False

Question 14

A software company is weighing whether to release a new version of its software as scheduled. The company can go ahead and release the version as scheduled and correct flaws with subsequent patches or upgrades, or it can wait until the new version is reasonably bug-free. Choosing to delay release until the bugs can be worked out is an example of:

Accepted Answer

A)   life cycle analysis.
B)   value analysis.
C)   vaporware.
D)   concurrent engineering.
E)   design for production.

Question 15

One of the main advantages of standardization is that it increases the potential variety of products.

Accepted Answer

A) True 
 B)False  False

Question 16

Applied research has the objective of achieving commercial applications for new ideas.

Accepted Answer

A) True 
 B)False

Question 17

Concurrent engineering is another term for sequential development.

Accepted Answer

A) True 
 B)False

Question 18

A house of quality is achieved when no department in a single location has more than 15 percent rejects.

Accepted Answer

A) True 
 B)False  False

Question 19

Which of the following questions is least appropriate during value analysis?

Accepted Answer

A)   How can we reduce the cost of parts?
B)   How can we improve the performance of the product?
C)   How can we incorporate more cultural values in the design of our global system?
D)   Can we find a way to use less energy in the production of our product?
E)   Could a given component in our product be simplified or combined with another?

Question 20

Which of the following is an example of a postponement tactic?

Accepted Answer

A)   mass customization
B)   standardization
C)   process mapping
D)   delayed differentiation
E)   service blueprinting

Exam 4: Product and Service Design

Elements of the service process in which there is no contact with the customer are referred to as:

Correct Answer
verified

Modular design increases the costs of purchasing and controlling inventory compared to nonmodular.

Correct Answer
verified

Excitement characteristics are categories in the _________ model.

Correct Answer
verified

Standardization refers to the extent to which there is absence of variety in a product, service, or process.

Correct Answer
verified

One structured approach for integrating customer requirements into every aspect of product development is:

Correct Answer
verified

A disadvantage of global teams for product design is that:

Correct Answer
verified

Design for production takes into account the capabilities of the organization to produce or deliver a given product or service.

Correct Answer
verified

Which of the following is not true about remanufacturing?

Correct Answer
verified
D

The demand for a product and the rate of technological change have a significant impact on the length of a given phase of the product life cycle.

Correct Answer
verified

To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.

Correct Answer
verified

Which of the following is least likely to result in product innovations that have near-term commercial application?

Correct Answer
verified

Product failures can be easier to remedy with modular design.

Correct Answer
verified

A disadvantage of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future.

Correct Answer
verified

Correct Answer
verified

One of the main advantages of standardization is that it increases the potential variety of products.

Correct Answer
verified
False

Applied research has the objective of achieving commercial applications for new ideas.

Correct Answer
verified

Concurrent engineering is another term for sequential development.

Correct Answer
verified

A house of quality is achieved when no department in a single location has more than 15 percent rejects.

Correct Answer
verified
False

Which of the following questions is least appropriate during value analysis?

Correct Answer
verified

Which of the following is an example of a postponement tactic?

Correct Answer
verified

Exam 4: Product and Service Design

Elements of the service process in which there is no contact with the customer are referred to as:

Correct AnswerverifiedShow Answer

Modular design increases the costs of purchasing and controlling inventory compared to nonmodular.

Correct AnswerverifiedShow Answer

Excitement characteristics are categories in the _________ model.

Correct AnswerverifiedShow Answer

Standardization refers to the extent to which there is absence of variety in a product, service, or process.

Correct AnswerverifiedShow Answer

One structured approach for integrating customer requirements into every aspect of product development is:

Correct AnswerverifiedShow Answer

A disadvantage of global teams for product design is that:

Correct AnswerverifiedShow Answer

Design for production takes into account the capabilities of the organization to produce or deliver a given product or service.

Correct AnswerverifiedShow Answer

Which of the following is not true about remanufacturing?

Correct AnswerverifiedD

The demand for a product and the rate of technological change have a significant impact on the length of a given phase of the product life cycle.

Correct AnswerverifiedShow Answer

To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.

Correct AnswerverifiedShow Answer

Which of the following is least likely to result in product innovations that have near-term commercial application?

Correct AnswerverifiedShow Answer

Product failures can be easier to remedy with modular design.

Correct AnswerverifiedShow Answer

A disadvantage of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

One of the main advantages of standardization is that it increases the potential variety of products.

Correct AnswerverifiedFalse

Applied research has the objective of achieving commercial applications for new ideas.

Correct AnswerverifiedShow Answer

Concurrent engineering is another term for sequential development.

Correct AnswerverifiedShow Answer

A house of quality is achieved when no department in a single location has more than 15 percent rejects.

Correct AnswerverifiedFalse

Which of the following questions is least appropriate during value analysis?

Correct AnswerverifiedShow Answer

Which of the following is an example of a postponement tactic?

Correct AnswerverifiedShow Answer

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D

Correct Answer
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False

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False

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