Question 1

Quality function deployment is a structured approach that guarantees that the highest-quality product or service will be designed.

Accepted Answer

A) True 
 B)False

Question 2

Which one of the following is not a factor of successful product and service design?

Accepted Answer

A)   Be aware of what the competitors are doing.
B)   Be aware of what customers want.
C)   Know what government regulations are.
D)   Use computerized design techniques.
E)   Know what new technologies are available.

Question 3

The process of dismantling and inspecting a competitor's product to discover improvements is called reverse engineering.

Accepted Answer

A) True 
 B)False

Question 4

The main forces that initiate product or service design or redesign are market opportunities or threats.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements about CAD is not true?

Accepted Answer

A)   It increases the productivity of designers.
B)   It uses computer graphics.
C)   It requires a good database.
D)   Some systems permit engineering or cost analysis of proposed designs.
E)   It is used successfully by all manufacturing companies.

Question 6

Global teams provide diversity while eliminating conflicts and miscommunication.

Accepted Answer

A) True 
 B)False

Question 7

Research and development (R&D) refers to organized efforts that are directed toward increasing scientific knowledge and product (or process) innovation.

Accepted Answer

A) True 
 B)False

Question 8

One way to increase reliability is to:

Accepted Answer

A)   eliminate backup components.
B)   improve preventive maintenance procedures.
C)   increase mean repair time.
D)   increase the number of independent components.
E)   use a global supply chain.

Question 9

Designing for recycling helps facilitate:

Accepted Answer

A)   reduced legal liability.
B)   compliance with regulatory environments.
C)   increased product reliability.
D)   reduced standardization costs.
E)   better customer service.

Question 10

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

Accepted Answer

A) True 
 B)False

Question 11

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:

Accepted Answer

A)   robust design.
B)   creeping featurism.
C)   sustainable design.
D)   quality function deployment.
E)   component commonality.

Question 12

Reliability can be improved by the use of backup components.

Accepted Answer

A) True 
 B)False

Question 13

Concurrent engineering means that at least two engineers are involved in product design at the same time.

Accepted Answer

A) True 
 B)False

Question 14

The term "degrees of newness" is associated with:

Accepted Answer

A)   average age of employees.
B)   average length of time on the job.
C)   total years of business experience.
D)   degree of design change.
E)   average age of the capital equipment.

Question 15

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

Accepted Answer

A)   design by imitation.
B)   product analysis.
C)   reverse engineering.
D)   benchmarking.
E)   disassembly.

Question 16

Applied research is the major R&D effort of business organizations because of their desire for commercial applications.

Accepted Answer

A) True 
 B)False

Question 17

Quality function deployment (QFD) is based on a set of standards which relate customer requirements to company capabilities.

Accepted Answer

A) True 
 B)False

Question 18

Taguchi design methods involve identifying the optimal operating or environmental conditions for a given product.

Accepted Answer

A) True 
 B)False

Question 19

Product liability means that a manufacturer is liable for any injuries or damages caused by a faulty product because of poor workmanship or design.

Accepted Answer

A) True 
 B)False

Question 20

Product life cycle management (PLM)  incorporates all of the following except:

Accepted Answer

A)   Applied research
B)   Product design and development.
C)   Working with suppliers.
D)   Managing warranties.
E)   Strategies for product recycling.

Exam 4: Product and Service Design

The process of dismantling and inspecting a competitor's product to discover improvements is called reverse engineering.

Correct AnswerverifiedShow Answer

Quality function deployment (QFD) is based on a set of standards which relate customer requirements to company capabilities.

Correct AnswerverifiedShow Answer

Applied research is the major R&D effort of business organizations because of their desire for commercial applications.

Correct AnswerverifiedShow Answer

One way to increase reliability is to:

Correct AnswerverifiedShow Answer

Designing for recycling helps facilitate:

Correct AnswerverifiedShow Answer

The term "degrees of newness" is associated with:

Correct AnswerverifiedShow Answer

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

Correct AnswerverifiedShow Answer

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

Correct AnswerverifiedShow Answer

Which of the following statements about CAD is not true?

Correct AnswerverifiedShow Answer

Concurrent engineering means that at least two engineers are involved in product design at the same time.

Correct AnswerverifiedShow Answer

Quality function deployment is a structured approach that guarantees that the highest-quality product or service will be designed.

Correct AnswerverifiedShow Answer

Research and development (R&D) refers to organized efforts that are directed toward increasing scientific knowledge and product (or process) innovation.

Correct AnswerverifiedShow Answer

Reliability can be improved by the use of backup components.

Correct AnswerverifiedShow Answer

Product life cycle management (PLM) incorporates all of the following except:

Correct AnswerverifiedShow Answer

Which one of the following is not a factor of successful product and service design?

Correct AnswerverifiedShow Answer

Global teams provide diversity while eliminating conflicts and miscommunication.

Correct AnswerverifiedShow Answer

The main forces that initiate product or service design or redesign are market opportunities or threats.

Correct AnswerverifiedShow Answer

Taguchi design methods involve identifying the optimal operating or environmental conditions for a given product.

Correct AnswerverifiedShow Answer

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:

Correct AnswerverifiedShow Answer

Product liability means that a manufacturer is liable for any injuries or damages caused by a faulty product because of poor workmanship or design.

Correct AnswerverifiedShow Answer

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