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A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?


A) managerial
B) governmental
C) social
D) organizational
E) auxiliary

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A managerial element in the UPS tracking system described in the chapter is


A) taking inventory.
B) providing package status reports to customers.
C) the decision to use automation.
D) in-house package tracking software.
E) ability to embed UPS functions in external sites.

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________ is output returned to appropriate members of the organization to help them evaluate or correct the input stage.

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Internet advertising is growing at approximately 15 percent a year.

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The key elements of an organization are its structure, business processes, politics, culture, and ________.

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Define business process. What might be a business process used at a hospital?

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A business process is a set of logically...

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A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?


A) customer intimacy
B) operational excellence
C) survival
D) improved reporting
E) improved decision making

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Converting raw data into a more meaningful form is called


A) capturing.
B) processing.
C) organizing.
D) feedback.
E) analysis.

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Which main business function is responsible for maintaining employee records?


A) sales and marketing
B) human resources
C) finance and accounting
D) manufacturing and production
E) middle management

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The Mandarin Oriental hotel's use of computer systems to keep track of guests' preferences is an example of


A) improved flexibility.
B) improved decision making.
C) improved efficiency.
D) customer and supplier intimacy.
E) operational excellence.

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