Question 1

Which type of AI system assigns values of 0 and 1 to vague or ambiguous information?

Accepted Answer

A)  Genetic algorithms
B)  Artificial intelligence
C)  Fuzzy logic
D)  Intelligent agents

Question 2

The local florist in town is Cheryl Steffan who has been in business for over 20 years. Recently, Cheryl has noticed several complaints about delivery errors. Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking. Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness. What method did Cheryl follow to solve her delivery issues?

Accepted Answer

A)  Modeled the As-Is process, fixed the errors, and then created the To-Be process
B)  Modeled the To-Be process, fixed the errors, and then created the As-Is process
C)  Moved directly to implementing the To-Be process without analyzing the As-Is process
D)  Moved directly to implementing the As-Is process without analyzing the To-Be process

Question 3

What are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions?

Accepted Answer

A)  Operational business processes
B)  Managerial business processes
C)  Strategic business processes
D)  Success business processes

Question 4

Managers use transactional information when making structured decisions at the operational level.

Accepted Answer

A) True 
 B)False

Question 5

What type of process includes order processing, customer service processing, sales processing, customer billing processing, and order shipping processing?

Accepted Answer

A)  Customer-facing processes
B)  Business-facing processes
C)  Industry-specific customer facing processes
D)  All of the above

Question 6

Which of the below is not included as part of a benchmark?

Accepted Answer

A)  Benchmarks help assess how an MIS project performs over time
B)  When measured against MIS projects, benchmarks can provide feedback so managers can control the system
C)  Benchmarks help to establish baseline values the system seeks to attain
D)  Benchmarks perform all of the above

Question 7

What is the viewing of the physical world with computer-generated layers of information added to it?

Accepted Answer

A)  Virtual reality
B)  Augmented reality
C)  Virtual workforce
D)  All of the above

Question 8

The structure of an organization is similar to a pyramid. The different levels require different types of information to assist with which of the following?

Accepted Answer

A)  Decision making
B)  Problem solving
C)  Opportunity capturing
D)  All of the above

Question 9

Strategic planning is a customer-facing business process.

Accepted Answer

A) True 
 B)False

Question 10

When considering the 5-steps of the order-to-delivery business process, supporting sales are included in which of the following?

Accepted Answer

A)  Step 2 - Sales
B)  Step 1 - Marketing
C)  Step 3 - Operations management
D)  Step 5 - Customer service

Question 11

Virtual workplace is the viewing of the physical world with computer-generated layers of information added to it.

Accepted Answer

A) True 
 B)False

Question 12

Which of the below is not considered a challenge facing most managers today?

Accepted Answer

A)  Managerial decisions must be made quickly
B)  Strategic decisions need to be made by applying analysis techniques
C)  Artificial intelligence is required by all managers to be successful
D)  Managerial decisions require large amounts of information to analyze C

Question 13

What is a pie chart?

Accepted Answer

A)  A type of graph in which a circle is divided into sectors that each represent a proportion of the whole.
B)  A chart or graph that presents grouped data with rectangular bars with lengths proportional to the values that they represent.
C)  A graphical display of data using bars of different heights. It is similar to a bar chart, but a histogram groups numbers into ranges.
D)  A small embedded line graph that illustrates a single trend.

Question 14

When considering the 5-steps of the order-to-delivery business process, creating campaigns and checking inventory are included in which of the following?

Accepted Answer

A)  Step 4 - Sales
B)  Step 1 - Marketing
C)  Step 3 - Operations management
D)  Step 2 - Customer service

Question 15

At the operational level employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change.

Accepted Answer

A) True 
 B)False

Question 16

What is the primary goal of using As-Is and To-Be process models?

Accepted Answer

A)  To determine employee specific errors
B)  To determine measurement metrics
C)  To determine the best way to solve a problem
D)  To determine what the problem is and then how to solve the problem

Question 17

Robotic process automation makes analytics part of a business process. Improving business processes is critical to staying competitive in today's electronic marketplace.

Accepted Answer

A) True 
 B)False

Question 18

What is a chart or graph that presents grouped data with rectangular bars with lengths proportional to the values that they represent?

Accepted Answer

A)  Infographic.
B)  Pie chart.
C)  Bar chart.
D)  Histogram. C

Question 19

What does BPR assume about the current process in the extreme?

Accepted Answer

A)  Current process is irrelevant
B)  Current process is broken
C)  Current process must be overhauled from scratch
D)  All of the above

Question 20

What produces graphical displays of patterns and complex relationships in large amounts of data?

Accepted Answer

A)  Granularity
B)  Visualization
C)  Digital Dashboard
D)  All of the above B

Exam 2: Decisions and Processes: Value Driven Business

Which type of AI system assigns values of 0 and 1 to vague or ambiguous information?

Correct Answer
verified

Correct Answer
verified

What are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions?

Correct Answer
verified

Managers use transactional information when making structured decisions at the operational level.

Correct Answer
verified

What type of process includes order processing, customer service processing, sales processing, customer billing processing, and order shipping processing?

Correct Answer
verified

Which of the below is not included as part of a benchmark?

Correct Answer
verified

What is the viewing of the physical world with computer-generated layers of information added to it?

Correct Answer
verified

The structure of an organization is similar to a pyramid. The different levels require different types of information to assist with which of the following?

Correct Answer
verified

Strategic planning is a customer-facing business process.

Correct Answer
verified

When considering the 5-steps of the order-to-delivery business process, supporting sales are included in which of the following?

Correct Answer
verified

Virtual workplace is the viewing of the physical world with computer-generated layers of information added to it.

Correct Answer
verified

Which of the below is not considered a challenge facing most managers today?

Correct Answer
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C

What is a pie chart?

Correct Answer
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When considering the 5-steps of the order-to-delivery business process, creating campaigns and checking inventory are included in which of the following?

Correct Answer
verified

At the operational level employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change.

Correct Answer
verified

What is the primary goal of using As-Is and To-Be process models?

Correct Answer
verified

Robotic process automation makes analytics part of a business process. Improving business processes is critical to staying competitive in today's electronic marketplace.

Correct Answer
verified

What is a chart or graph that presents grouped data with rectangular bars with lengths proportional to the values that they represent?

Correct Answer
verified
C

What does BPR assume about the current process in the extreme?

Correct Answer
verified

What produces graphical displays of patterns and complex relationships in large amounts of data?

Correct Answer
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B

Exam 2: Decisions and Processes: Value Driven Business

Which type of AI system assigns values of 0 and 1 to vague or ambiguous information?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions?

Correct AnswerverifiedShow Answer

Managers use transactional information when making structured decisions at the operational level.

Correct AnswerverifiedShow Answer

What type of process includes order processing, customer service processing, sales processing, customer billing processing, and order shipping processing?

Correct AnswerverifiedShow Answer

Which of the below is not included as part of a benchmark?

Correct AnswerverifiedShow Answer

What is the viewing of the physical world with computer-generated layers of information added to it?

Correct AnswerverifiedShow Answer

The structure of an organization is similar to a pyramid. The different levels require different types of information to assist with which of the following?

Correct AnswerverifiedShow Answer

Strategic planning is a customer-facing business process.

Correct AnswerverifiedShow Answer

When considering the 5-steps of the order-to-delivery business process, supporting sales are included in which of the following?

Correct AnswerverifiedShow Answer

Virtual workplace is the viewing of the physical world with computer-generated layers of information added to it.

Correct AnswerverifiedShow Answer

Which of the below is not considered a challenge facing most managers today?

Correct AnswerverifiedC

What is a pie chart?

Correct AnswerverifiedShow Answer

When considering the 5-steps of the order-to-delivery business process, creating campaigns and checking inventory are included in which of the following?

Correct AnswerverifiedShow Answer

At the operational level employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change.

Correct AnswerverifiedShow Answer

What is the primary goal of using As-Is and To-Be process models?

Correct AnswerverifiedShow Answer

Robotic process automation makes analytics part of a business process. Improving business processes is critical to staying competitive in today's electronic marketplace.

Correct AnswerverifiedShow Answer

What is a chart or graph that presents grouped data with rectangular bars with lengths proportional to the values that they represent?

Correct AnswerverifiedC

What does BPR assume about the current process in the extreme?

Correct AnswerverifiedShow Answer

What produces graphical displays of patterns and complex relationships in large amounts of data?

Correct AnswerverifiedB

Correct Answer
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Correct Answer
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C

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C

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B