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Exam 15: Managing Communication

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Question 41

Multiple Choice

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Which of the following is true of grapevines?

A) Studies show that grapevines are highly inaccurate sources of information.
B) They rarely involve any form of physical interaction and are discreet to a large extent.
C) Research shows that grapevines are slower than formal communication channels.
D) They arise out of informal communication networks such as the gossip or cluster chains.

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Question 42

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A similarity between retention and interpretation is that:

A) both are highly objective processes.
B) both always take place involuntarily.
C) both are unaffected by an individual's preferences and beliefs.
D) both are affected by perceptual filters.

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Question 43

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When Mark was told that his favorite shoe store would no longer stock his favorite brand of sneakers, he assumed that the shoe manufacturer was no longer manufacturing sneakers, even though that was not the case. This scenario illustrates the concept of _____.

Sam and Dean are graphic designers at Warren Corp. As part of their work, they often coordinate with each other. In this scenario, Sam and Dean engage in _____.

Nonverbal communication is not informative.

Bono Group, a textile company, is moving its head office to another city. The top-level executives send out mass emails to communicate this message to all its employees. In the context of formal communication channels, this scenario illustrates _____.

In the context of the perception process, which of the following is a difference between attention and retention?

Dylan regularly buys the Rolling Stone magazine. The store from which he purchases the magazine informs him that it would not sell any Rolling Stone magazines for a couple of months. Dylan assumed that the magazine was halting production for some time, which was not the case. This scenario illustrates the concept of _____.

Nathan, a sales executive, drafts an email to communicate his weekly sales report to his manager. In the context of the communication process, Nathan is engaging in _____.

Xanat is grief-stricken after the death of her mother. Consequently, her productivity at work is suffering. Humberto, her supervisor, calls her for a meeting to discuss her deteriorating performance. Xanat tells him that she is finding it difficult to concentrate at work after her mother's death. Humberto recommends that Xanat should seek help from the company's Employee Assistance Program. This scenario illustrates the concept of _____.

A multinational corporation realized that it needed to cut costs in order to compensate for the financial losses that it was facing. Among other measures, it decided to discontinue reimbursements for transportation, despite all the grievances put forward by the employees to the managers regarding the issue. As a result, employees commuting long distances to get to work became resentful toward the management and started showing their discontentment by taking longer breaks and frequent leaves. In this context, which of the following would most likely have reduced the dissatisfaction of workers?

In the context of the ways in which a company can improve "company-wide communication," _____ are phone numbers that anyone in the company can call anonymously to leave information for upper management.

Because of perceptual filters, _____.

Unlike upward communication, horizontal communication:

The senior management of BonusOne Bank formulates a new set of strategic plans for the next financial year and conveys it to the middle management. The middle management, in turn, conveys the same to their respective subordinates. In the context of communication channels, the given scenario illustrates _____.

Identify a difference between the defensive bias and the fundamental attribution error.

_____ are the personality-, psychology-, or experience-based differences that influence people to ignore or pay attention to particular stimuli.

Munchkin is a popular baby clothing brand. The founder of the company, Isabel, conducts a brainstorming session with her employees every week in order to come up with new ideas to expand the brand. One of her employees suggests that Munchkin should add baby footwear to its collection. In this case, the employee's suggestion is an example of _____.

Devin, a junior sales coordinator, is resigning from his job. He writes an email to the top-level officials of his company and expresses his gratitude toward them for providing him with a fulfilling on-the-job experience. In this case, Devin is engaging in _____.

In the context of the basic perception process, _____ is the process of incorporating new information into your existing knowledge.