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Exam 1: Business Communication Foundations

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Question 21

Multiple Choice

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Which of the following terms best describes the grapevine as a communication pattern?

A) Diagonal
B) Informal
C) Serial
D) Verbal

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verified

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Question 22

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Serial communication may follow a horizontal path as well as a vertical path.

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verified

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Question 23

Multiple Choice

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A receiver's concerns and needs are considered in which element of audience analysis?

The two main types of communication are written and verbal.

Discuss the three internal communication patterns.

Unlike journalistic or creative writing, business writing is:

Citing receiver benefits in a message not only fosters a favorable relationship between the sender and the receiver but also demonstrates use of the you-viewpoint.

When speakers use connotative words, they risk having the receiver infer a meaning different from what was intended.

Explain how the appearance of a message can be a barrier to effective communication.

LMN Clothing sent a letter to its credit card customers to give them advance notice of an upcoming sale.Harry Pasco received the letter, read it, and gave it to his neighbor; however, Harry did not shop at LMN during the sale.Harry's action means that LMN has achieved the goal of favorable response.

Jackie Parcel works for Hamilton State Bank in Joplin, Missouri.When Jackie communicates with Rick Spliker, a representative of the Federal Reserve Bank in St.Louis, she is engaging in internal communication.

The sender and receiver have equal responsibility for achieving the goals of business communication.

Using the you-viewpoint means eliminating writer-centered words from a message.

A communicator's status within an organization has the greatest influence in:

Which of the following sentences best reflects the you-viewpoint?

Which of the following is NOT a formal message?

Analyzing a receiver's knowledge will assist a writer in deciding whether to use the direct or indirect plan when organizing a message.

What is included in the "communication environment"?

Distinguish between positive and negative office politics.

Efforts to suppress an organization's open, honest, complete grapevine communication can lead to low employee morale.