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Explain the options a company has when the quality of work done by an outsourcing firm is no longer satisfactory.

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When the quality of work done by an outs...

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Which of the following makes countries attractive for offshoring?


A) English language proficiency.
B) Political stability.
C) Economic stability.
D) Countries with friendly relationships.
E) All of the above.

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All of the following are risks associated with IS outsourcing EXCEPT:


A) Loss of control
B) Dependency on outsourcing providers
C) Inadequate adaption of newer technologies
D) Realized cost savings
E) Potential loss of competitive secrets

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Organizations may shy away from cloud computing because _________


A) it does not support multiple time zones.
B) it costs more money than offshoring.
C) of increased data security and privacy concerns.
D) SLAs cannot be established.
E) long term contracts are required.

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This is the most widely used form of cloud computing.

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SaaS,Software as a S...

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This is the most traditional approach to sourcing.

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Outsourcing providers have more experience dealing with a large number of IS staff and as a result,are often good at doing all of the following EXCEPT:


A) Marketing IS talent
B) Providing relevant technical training
C) Retaining IT workers for short-term employment
D) Hiring good IT professionals
E) Developing and sharing best practices

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The purchase of a good or service that was previously provided internally,or that could be provided internally,is called:


A) Outsourcing
B) Insourcing
C) Inshoring
D) Offshoring
E) Nearsourcing

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In East Asia,a small cluster of countries,namely China,Malaysia and Korea,are creating a reputation for this type of outsourcing.


A) Farshoring
B) Nearshoring
C) Cloud computing
D) Captive center
E) Full outsourcing

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The reasons given for backsourcing are similar to the reasons given for outsourcing in the first place.

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This is the formal contract between clients and an outsourcing provider that describes the expected performance of the service.

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Service Le...

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Cloud computing is a form of outsorcing in which IT services are provisioned over the __________.

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