Question 1

Jargon is an efficient way of communicating specialized information to broad audiences.

Accepted Answer

A) True 
 B)False

Question 2

At work,your personal email is protected free speech,thus shielded from lawsuits.

Accepted Answer

A) True 
 B)False

Question 3

Discuss what causes differences in interpretation.Provide an example of communication that involves interpretation problems.

Accepted Answer

Differences in interpretation occur when...

Question 4

Audiences may become skeptical if euphemisms are used frequently to avoid giving bad news.

Accepted Answer

A) True 
 B)False

Question 5

Texting may be useful for all of the following reasons except

Accepted Answer

A)   providing fast client contact.
B)   advertising your new product or service.
C)   commenting during a speech by a client.
D)   confirming deliveries.
E)   sending important information in a meeting.

Question 6

Which of the following creates the need for someone to initiate communication?

Accepted Answer

A)   medium
B)   filter
C)   message
D)   stimulus
E)   denotation

Question 7

Explain the difference between denotation and connotation when referring to the meaning of a word.Give an example of each.

Accepted Answer

Denotation is the literal dictionary def...

Question 8

Savvy managers respond to the grapevine in their organization by

Accepted Answer

A)   slowing down the free flow of information.
B)   identifying the filters that affect employees' perceptions.
C)   sharing all news with employees, whether positive or negative.
D)   counteracting the horizontal flow of information.
E)   extending the network to the top of the organization.

Question 9

Which of the following is not a relationship consideration helpful in selecting communication media?

Accepted Answer

A)   Is this message confidential or private?
B)   Do you need the message documented?
C)   How urgent is the message?
D)   Are you building a relationship with the audience?
E)   How is the audience likely to react?

Question 10

Differences in how the sender and receiver assign meanings to the same word can become a communication barrier.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following best describes jargon?

Accepted Answer

A)   a fad expression that is short-lived
B)   a polite expression that is used to soften the impact of an unpleasant situation
C)   a cultural tradition
D)   efficient terminology when communicating within specialized groups
E)   a denotative phrase that characterizes vertical communication

Question 12

List and briefly describe the five components of communication.

Accepted Answer

a.The stimulus is an event that c...

Question 13

Which of the following is another term for the grapevine?

Accepted Answer

A)   upward communication network
B)   lateral communication network
C)   horizontal communication network
D)   downward communication network
E)   informal communication network

Question 14

Successful communication involves messages that are sent,received accurately,and understood.

Accepted Answer

A) True 
 B)False

Question 15

The grapevine is most active in an organization when the level of fear is high.

Accepted Answer

A) True 
 B)False

Question 16

____ is synchronous,overlapping communication.

Accepted Answer

A)   Multicommunication
B)   Geolocating
C)   Instant messaging
D)   Posting to Facebook
E)   Handing out printed flyers

Question 17

The organization's formal communication network consists of upward,downward,lateral,and cross-cultural communication.

Accepted Answer

A) True 
 B)False

Question 18

Written messages might be conveyed through a brochure,a blog posting,a web page,or a company newsletter.

Accepted Answer

A) True 
 B)False

Question 19

You can avoid polarization if you choose words that take the middle ground rather than words that represent an extreme position.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements about a strategic communication plan is not true?

Accepted Answer

A)   It may involve both lean and rich media channels.
B)   It is typically created by corporate leaders.
C)   It is sequenced so that one message never overlaps another.
D)   It helps the company reach multiple audiences.
E)   It typically involves multiple messages in face-to-face and technology-assisted formats.

Exam 1: Understanding Business Communication

Texting may be useful for all of the following reasons except

Correct AnswerverifiedShow Answer

Differences in how the sender and receiver assign meanings to the same word can become a communication barrier.

Correct AnswerverifiedShow Answer

The organization's formal communication network consists of upward,downward,lateral,and cross-cultural communication.

Correct AnswerverifiedShow Answer

Which of the following is not a relationship consideration helpful in selecting communication media?

Correct AnswerverifiedShow Answer

Which of the following statements about a strategic communication plan is not true?

Correct AnswerverifiedShow Answer

You can avoid polarization if you choose words that take the middle ground rather than words that represent an extreme position.

Correct AnswerverifiedShow Answer

Which of the following is another term for the grapevine?

Correct AnswerverifiedShow Answer

Successful communication involves messages that are sent,received accurately,and understood.

Correct AnswerverifiedShow Answer

Discuss what causes differences in interpretation.Provide an example of communication that involves interpretation problems.

Correct AnswerverifiedDifferences in interpretation occur when...View AnswerShow Answer

List and briefly describe the five components of communication.

Correct Answerverifieda.The stimulus is an event that c...View AnswerShow Answer

The grapevine is most active in an organization when the level of fear is high.

Correct AnswerverifiedShow Answer

Audiences may become skeptical if euphemisms are used frequently to avoid giving bad news.

Correct AnswerverifiedShow Answer

Which of the following creates the need for someone to initiate communication?

Correct AnswerverifiedShow Answer

____ is synchronous,overlapping communication.

Correct AnswerverifiedShow Answer

Savvy managers respond to the grapevine in their organization by

Correct AnswerverifiedShow Answer

Written messages might be conveyed through a brochure,a blog posting,a web page,or a company newsletter.

Correct AnswerverifiedShow Answer

At work,your personal email is protected free speech,thus shielded from lawsuits.

Correct AnswerverifiedShow Answer

Explain the difference between denotation and connotation when referring to the meaning of a word.Give an example of each.

Correct AnswerverifiedDenotation is the literal dictionary def...View AnswerShow Answer

Jargon is an efficient way of communicating specialized information to broad audiences.

Correct AnswerverifiedShow Answer

Which of the following best describes jargon?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Differences in interpretation occur when...
View Answer

Correct Answer
verified
a.The stimulus is an event that c...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Denotation is the literal dictionary def...
View Answer

Correct Answer
verified

Correct Answer
verified