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Exam 10: Motivating and Satisfying Employees and Teams

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Question 51

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Gina Robinson, Inc. (GRI) GRI management has decided to reinvent the culture of the organization. Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description. However, this did not work. Next, the company decided to add flextime. It believed that this would create more dedicated employees. GRI then introduced even more work options for employees. For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other. Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means. The managers reasoned that team members must work face to face to learn from and truly engage with each other. Once these teams were formed, GRI management noticed that the quality of employees' work was much improved. The managers also observed that people felt much more comfortable with and tolerant of each other. -Refer to Gina Robinson, Inc. As the employees form teams at GRI, they should know that each person's role within the group starts to become apparent during the ____ stage of team development.

A) norming
B) adjourning
C) performing
D) storming
E) forming

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Question 52

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The motivation-hygiene theory was developed by

A) Herzberg.
B) McGregor.
C) Maslow.
D) Taylor.
E) Hawthorne.

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Question 53

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Lisa loves her work and feels that she is well recognized by her peers and superiors for the work that she does. These motivation factors are ____ for Lisa.

To retain its key middle managers and to reduce the effect of a bank closure on its incomes, EastWest Bank has established a two-year severance pay package. Theoretically, the bank is motivating employees to stay with the company through

The motivational technique that is made possible through the use of personal computers, modems, fax machines, voice mail, cellular phones, and overnight delivery service is referred to as

Theory Y is a set of assumptions that is consistent with scientific management.

Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years. However, Mr. Smith, its CEO, has noticed recently that the company is not performing up to par. He has been watching the employees closely. Mr. Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company. Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required. The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful. Mr. Smith also observed that the employees were not engaging with each other. They all seemed to be at ease with each other, but there was very little interaction. When Mr. Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated. Mr. Smith decided that things needed to change. He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior. While this may not be the best option, Mr. Smith believes that it may work for the near future. -Refer to Garrett Enterprise. When employees interact with each other, what needs are they meeting?

According to Theory Y by McGregor, managers think people

Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years. However, Mr. Smith, its CEO, has noticed recently that the company is not performing up to par. He has been watching the employees closely. Mr. Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company. Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required. The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful. Mr. Smith also observed that the employees were not engaging with each other. They all seemed to be at ease with each other, but there was very little interaction. When Mr. Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated. Mr. Smith decided that things needed to change. He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior. While this may not be the best option, Mr. Smith believes that it may work for the near future. -Refer to Garrett Enterprise. When the employees felt a sense of ownership, they must have been feeling more

Which of the following is one of Herzberg's hygiene factors?

Goal-setting theory suggests that employees are more likely to experience a high degree of motivation when management assigns a series of specific goals for the employee to achieve.

What does the word equity in equity theory refer to?

Two or more workers functioning together to achieve a common goal or purpose is called a

Alberto Soza's first year as unit supervisor for a local manufacturer was quite a challenge. To encourage his subordinates to meet unit and company goals, he instituted quality circles. These circles were then enabled to directly affect unit operations. Alberto's managerial attitude reflects the assumptions underlying

Mary Lee received a special cash award for her perfect attendance record over the past two years. By giving this reward, this company is practicing

Maslow's theory explains how to motivate people with money.

Which of the following is an example of Herzberg's motivation factors?

Under the equity theory, when a worker feels under-rewarded, he or she may take all of the following actions except

Under Taylor's scientific management system, what did management have the responsibility to determine about an employee's work, and what did the employee have the responsibility to decide?

During the storming phase of team development, the team has just been created.