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Exam 8: Producing Quality Goods and Services

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Question 31

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Technology that is characterized by high initial costs and low operating costs is termed

A) a quality circle.
B) capital-intensive.
C) an industrial installation.
D) labor-intensive.
E) a process layout.

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Question 32

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When manufacturing a product like a computer or an automobile,planning takes place both before anything is produced and during the production process.

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Question 33

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Like many firms in the electronics industry,Godin Manufacturing experiences ups and downs in the demand for its high-tech products.To increase capacity during high-demand periods,management would do all of the following except

Which of the following is the objective of purchasing?

Describe the operations of a flexible manufacturing system (FMS).

The choice of a particular location for production facilities

When a company successfully applies the just-in-time system,it minimizes its inventory storage costs.

Jamie Potts works for a California-based computer manufacturer.According to Jamie,the time required to develop a new product has decreased because of the increased use of ____ software.

The major objective of quality control is to see that the organization produces no imperfect products.

A group of similar products that differ only in relatively minor characteristics is called

Daisy and Arlie are Star Wars fans.They were talking about the Clone Wars after a business class recently and debating whether the clones were mass produced through an analytical process or synthetic process.Daisy was confused about what mass production is.Which of the following best represents the definition of mass production?

____ is the arrangement of machinery,equipment,and personnel within a production facility.

Robotics is the use of programmable machines to perform a variety of tasks by manipulating

XYZ Company ​XYZ Company is dedicated to operations control.It holds its suppliers to the highest standards,believing there is one best way to complete their tasks.XYZ has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business.Following these criteria has allowed the company to grow from a small business to a large corporation.XYZ plans on going international in the next couple of years to broaden its scope. ​XYZ has kept up with new technologies.In fact,it has incorporated a new computer system that helps with the development of the company's products.This system has improved XYZ's production dramatically.Now,XYZ will be able to sell its products at a lower cost.The XYZ management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future. -Refer to XYZ Company.Based on the information provided,what type of computer system is XYZ Company using?

What is meant by the magnitude of a conversion process?

Alfredo manufactures high-quality tennis shoes for specific sports.He has a large storage facility at the manufacturing plant because he stores a large supply of shoes.He has them on hand so he will never be out of stock when they are requested.He also keeps a large quantity of materials on hand to rapidly make shoes if he doesn't have the shoes that are ordered in his storage facility.The holding cost of all the storage is causing a huge financial drain on his business.He has come to you for advice about how to eliminate these overhead costs.What is your best advice to him?

Because customer preferences must be considered,____ play an important role in product-line decisions.

In a service industry such as a package carrier,the ____ of the conversion process is usually small or none at all.

A group of athletic shoes in a shoe factory are partially completed but still lack their innersoles and shoestrings.These shoes are classified as

Abbot Laboratory is embarking on a sophisticated technology that requires special skills.To address this problem,the company has decided to recruit employees with the appropriate skills rather than train the existing employees.This decision affects the work of the ____ manager.