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The qualitative audit focuses on how the agency conducts its business. It is designed to verify costs and expenses, the number of personnel hours charged to an account, and payments to media and outside suppliers.

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_____ specialize in the development and management of sweepstakes, refund and rebate offers, and incentive programs.


A) Sales promotion agencies
B) Direct-response agencies
C) Creative boutiques
D) Interactive agencies
E) Collateral agencies

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Which of the following is a disadvantage of using an in-house advertising agency?


A) external focus rather than internal
B) limited access to top-level talent
C) reduced cost savings
D) less stability
E) decreased coordination

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WriteOn Stationery is new in the market.They have hired a specialized agency to promote their products in the market.Which type of specialized service would help them coordinate a program to allow consumers to mail in Universal Product Codes from three WriteOn products to receive a free Redbox movie rental?


A) sales promotion agency
B) collateral agency
C) creative boutique
D) interactive agency
E) direct-response agency

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A(n) _____ audit of an agency is designed to verify costs, expenses, and payments to outside suppliers.


A) financial
B) operational
C) departmental
D) qualitative
E) grant and contract

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Account planners work with the client as well as other agency personnel, including the account executives, creative team members, research department personnel, and media specialists.

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An ad agency that offers its clients a complete range of marketing, communication, and promotion services is known as a(n)


A) creative boutique.
B) media buying service.
C) account service agency.
D) full-service agency.
E) buzz marketing agency.

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Which of the following is true of the problems associated with the centralized organizational structure?


A) It does not enable a transfer of functions and responsibilities associated with advertising and promotions to the brand manager.
B) It does not facilitate coordination with external advertising agencies.
C) It makes it difficult for the advertising department to understand the overall marketing strategy of the brand.
D) It makes it difficult for the brand manager to coordinate with the various departments within the organization.
E) It facilitates disassociation of advertising managers from the category management system.

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Media buying services have found a niche by specializing in the analysis and purchase of advertising time and space.

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A cost-plus system requires that the agency keep detailed records of the costs it incurs in working on a client's account.

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_____ are the major participants in the integrated marketing communications process who pay for advertising campaigns and promotions.


A) Collateral service providers
B) Clients
C) Advertising agencies
D) Media organizations
E) Special service organizations

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A company that uses an in-house agency might turn its advertising and promotion tasks over to an outside agency in order to


A) obtain greater control over the advertising process.
B) reduce costs.
C) obtain greater objectivity.
D) make coordination of the advertising and promotional process easier.
E) save media commissions.

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Fixed-fee method of compensation is also called


A) objective-and-task method.
B) value-based compensation.
C) incentive-based compensation.
D) cost-plus fee method.
E) straight-fee method.

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The _____ is a document that the agency's creative department uses to guide the development of advertising ideas and concepts.


A) tagline brief
B) product data sheet
C) creative brief
D) copywriter collateral
E) marketing plan

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With respect to the types of organizational structures, many advertising agencies prefer the group system because


A) it completely avoids the usage of the incentive-based compensation system.
B) it leads to continuity in client servicing.
C) it avoids the involvement of the top management in the decision-making processes.
D) it converts a full-service agency into a media specialist agency.
E) it keeps the departments within an organization independent of each other.

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Lack of long-term objectivity, flexibility, and creativity are a few of the reasons why a company might move away from


A) a decentralized marketing system.
B) an in-house agency.
C) the use of full-service advertising agencies.
D) a centralized marketing system.
E) the use of creative boutiques.

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J&J is an advertising agency that handles each of its clients by assigning individuals from various departments to work together as a team on their accounts.With respect to the organizational structures employed by a full-function advertising agency, J&J is using a _____ organizational system.


A) departmental
B) group
C) matrix
D) creative boutique
E) media boutique

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While many people both inside and outside the organization have some input into the advertising and promotion process, direct responsibility for administering the program must be assumed by someone within the firm.

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Which of the following departments in a full-service agency is responsible for the development and execution of advertisements?


A) traffic department
B) account services department
C) media planning department
D) creative services department
E) production department

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A(n) _____ is responsible for understanding the advertiser's marketing and promotional needs and interpreting them to agency personnel.


A) account executive
B) database manager
C) media specialist
D) copywriter
E) art director

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