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Which of the following completes the sentence,'The target audience's ________ will include the market's social activities and styles,such as their level of social media participation,the channels they utilize and the communities in which they are active,and their behavior in social communities'?


A) demographics
B) social profile
C) social media lifestyle
D) geodemographics
E) psychographics

Correct Answer

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Which of the following completes the sentence,'Discovery is the term used to describe the ______ stage of the plan'.


A) research
B) ideation
C) briefing
D) prototypes
E) concepting

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As organizations begin to shift more marketing dollars from traditional advertising to social media marketing,managers will seek out comparisons on metrics such as ROI (Return On Investment) between social media and other media options.Which of the following is necessary to make these comparisons?


A) Surveying consumer attitudes.
B) Measuring outcomes.
C) Refreshing site content regularly.
D) Focus on short term goals.
E) None of these.

Correct Answer

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Which strategy refers to the creative approach used throughout a campaign,which should flow from the brand's positioning statement?


A) Creative strategy.
B) Social media strategy.
C) Message strategy.
D) Creative brief.
E) Experience brief.

Correct Answer

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Which of the following statements is not true of chatbots?


A) Bots are algorithms acting in social media networks.
B) Their capabilities offer potential value to marketers and consumers.
C) Bots can make recommendations,provide information,facilitate purchases,and interact in conversations.
D) Nearly 30% of people cannot identify bots from live users on social networks.
E) None of these.

Correct Answer

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Apple increases their budget for social media marketing so that its respective social media marketing budget outweighs Samsung's social media marketing budget.This is an example of which of the following?


A) Competitive parity method.
B) Creative message strategy.
C) Percentage of ad spend method.
D) Center of excellence model.
E) Objective and task method.

Correct Answer

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Skittles determines that it must spend $100,000 in 2015 to increase its social media site awareness by 100 percent.This is an example of which of the following?


A) Competitive parity method.
B) Creative message strategy.
C) Percentage of ad spend method.
D) Center of excellence model.
E) Objective and task method.

Correct Answer

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Media costs are often lower for a social media marketing campaign compared traditional ad programs (that include television and/or print media) .However,it has been said that 'Social media trades media costs for ______ costs." Which of the following completes the statement?


A) Development.
B) Creative.
C) Labor.
D) Agency.
E) None of these.

Correct Answer

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Which of the following completes the sentence,'A ______ pulls people with different kinds of expertise from across the organization to participate,eliminating the internal political issues relating to who in the company has primary responsibility for social media'?


A) center of excellence model
B) silo model
C) creative message strategy
D) single solution model
E) social media mix

Correct Answer

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The social media mix is composed of which of the following?


A) Advertising,consumer promotion,personal selling,and public relations.
B) Direct marketing,word-of-mouth promotion,telemarketing,and infomercials.
C) Social communities,social publishing,social entertainment,and social commerce.
D) Product,price,promotion,and place.
E) The traditional marketing mix plus the target market.

Correct Answer

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Which of the following questions does not create answers that would form the basis for a propagation brief?


A) Who is the target audience?
B) Is there another group of people who can persuade the target audience to follow them?
C) What content will be needed?
D) What are our competitors doing in terms of social marketing?
E) How will experience engagement be extended and shared throughout the social channels?

Correct Answer

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Which of the following provides in-depth detail on the execution of the traditional promotional portion of a brand's marketing plan?


A) Strategic plan.
B) Marcom plan.
C) Marketing plan.
D) Integrated marketing communications plan.
E) Both B and D.

Correct Answer

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Which term refers to why planners need to define how the brand will behave in the social Web,what voice will be used,and even how deeply the brand will interact in the social space with customers?


A) Social personality.
B) Social brand.
C) Social persona.
D) Social tactics.
E) Social media policy.

Correct Answer

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Which of the following completes the sentence,'Bots can be programmed to post fake messages to sway public opinion.It's a problem known as _______,in which a seemingly authentic swell of grass-root opinion is in fact manufactured by a battalion of opinionated bots.'?


A) Astroturfing.
B) Spoofing.
C) Phishing.
D) Catfishing.
E) None of these.

Correct Answer

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Which of the following is true of social media marketing plans?


A) In the early days of social media marketing,many plans were developed for stand-alone campaigns that were not fully integrated into the brand's promotional mix.
B) Social media marketing plans may serve as stand-alone campaigns or be a fully integrated media choice in the brand's marcom plan.
C) Social media marketing plans must mirror traditional marcom plans and be fully integrated into the brand's promotional mix.
D) A & B.
E) A & C.

Correct Answer

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Which of the following could be part of a social media mix selection in a social media marketing plan?


A) Ads on Facebook.
B) A corporate blog.
C) A YouTube channel.
D) Snapchat stories.
E) All of these.

Correct Answer

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As a result of time and experience we tend to see that applications that start as one-time 'experiments' often morph into more long-term and carefully thought-out elements that the organization integrates with all the other communication pieces it uses to reach customers.Which of the following is this an example of?


A) Social media marketing transition.
B) Social media marketing maturity.
C) Social media marketing independence.
D) Social media marketing integration.
E) None of these.

Correct Answer

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Which of the following is used to drive a brand's paid and owned media,extend a brand's story,and foster social experiences?


A) Activation tools.
B) Stunts.
C) Creative assets.
D) Social personas.
E) Hashtags.

Correct Answer

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Which of the following highlights relevant aspects of the firm's internal and external environment that could affect the organization's choices,capabilities,and resources?


A) SWOT analysis.
B) External environment analysis.
C) Internal environment analysis.
D) Situation analysis.
E) Both B and C.

Correct Answer

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Which method is used to assign a set portion of the overall advertising budget for the organization to social media activities?


A) Competitive parity.
B) Creative message.
C) Percentage of ad spend.
D) Budget portioning.
E) Objective and task.

Correct Answer

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