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Exam 7: Management Roles, Functions, and Skills

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Question 21

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Quality is a measure of how productive an organization's employees are.

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Question 22

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A mission statement is a statement of the operational goals of the organization.

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Question 23

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________ intelligence involves reasoning,problem solving,memorization,and other rational skills.

The first step in a decision-making process is to ________.

Developing strategies,establishing goals and objectives for the organization,and translating those strategies and goals into action plans is part of the ________ function of management.

Which of the following functions is typically performed by top managers?

Cite an example of a person who holds a managerial position and categorize the various activities that he or she performs into informational roles,decisional roles,and interpersonal roles.

A(n) ________ is a brief and inspirational expression of what a company aspires to be.

Which of the following is an example of a strength that companies possess?

Compare and contrast mission statements,vision statements,and values statements.

Think of a situation where you have used decision-making skills to solve a problem.Analyze the situation based on the decision-making steps discussed in the text.

Danielle has an innate ability to solve interpersonal issues that the employees face and she is always considerate toward her subordinates.She is capable of coordinating with different types of employees in the organization.Danielle has high ________ intelligence.

Compare and contrast quantitative forecasts with qualitative forecasts.

Directly intervening in organizational processes to improve performance is an example of the ________ function of management.

Management is the process of planning,organizing,leading,and controlling to meet organizational goals.

Compare and contrast technical skills and conceptual skills.

Selecting an individual for employment from a pool of job applicants is an example of an interpersonal role of management.

Charles is the CFO of a manufacturing organization.When determining how much money should be allocated to each departmental budget,he is performing the ________ role of management.

Organizational culture refers to a set of shared values and norms that support the management system and that guide management and employee behavior.

The overall strategic plan of an organization might be supported by plans from functional areas,such as research and development,manufacturing,and marketing.The plans from these functional areas are called ________ plans.