Question 1

In the context of changing structure of an organization, a(n) _____ is a liaison between groups with very different interests.​

Accepted Answer

A)  ​integrator
B)  role incumbent​
C)  team sender​
D)  investigator​

Question 2

Which of the following structural conflicts occurs when individuals do not have knowledge of another department's objectives?​

Accepted Answer

A)  ​Interdependence
B)  Goal differences​
C)  Status inconsistency​
D)  Jurisdictional ambiguity​

Question 3

The high versus middle versus low power network illustrates the conflict felt by middle managers.​

Accepted Answer

A) True 
 B)False

Question 4

_____ is a compromise mechanism whereby an individual patterns his or her behavior after another's.​

Accepted Answer

A)  ​Rationalization
B)  Fantasy​
C)  Fixation​
D)  Identification​

Question 5

_____ is a conflict evident for middle managers in which conflicting expectations are placed on the manager from bosses and employees.​

Accepted Answer

A)  ​Negativism
B)  Functional conflict​
C)  Role conflict​
D)  Displacement​

Question 6

Which of the following statements is true of intragroup conflict?​

Accepted Answer

A)  ​Conflicts within a team can never be functional.
B)  Face-to-face interactions hinder the development of trust.​
C)  Virtual teams are not immune to conflict.​
D)  Telephone conversations early on cannot eliminate later conflicts in virtual teams.​

Question 7

An organizational goal that is more important to both parties in a conflict than their individual or group goals is a(n) _____.​

Accepted Answer

A)  ​superordinate goal
B)  strategic goal​
C)  intermediate goal​
D)  operational goal​

Question 8

As organizations move toward the team approach and empowerment, there should be less potential for conflict from _____.​

Accepted Answer

A)  ​cultural differences
B)  goal differences​
C)  authority relationships​
D)  status inconsistencies​

Question 9

Jack, a sales manager, is confronted by Jessica, a dissatisfied customer.Jessica claims that she has received a defective piece of merchandise and wants to make a complaint.Jack tells her that she needs to fill out a complaint form, which will be reviewed by the frontline staff, and recorded into the complaint-handling system.After that, the senior management would conduct an investigation on her complaint and give her a response within 20 working days.The conflict resolution technique used by Jack in this situation is called _____.​

Accepted Answer

A)  ​distributive bargaining
B)  administrative orbiting​
C)  due process nonaction​
D)  character assassination​

Question 10

Conflict between groups leads to decreased competition.​

Accepted Answer

A) True 
 B)False

Question 11

Aaron is studying in elementary school.He falls sick, and Martin, Aaron's father is immediately called to take Aaron home.Martin has an important meeting to attend at work and there is no one else available to take Aaron home.This is an example of _____.​

Accepted Answer

A)  ​interrole conflict
B)  intrarole conflict​
C)  person-role conflict​
D)  interpersonal conflict​

Question 12

Which of the following statements is true of negotiation?​

Accepted Answer

A)  ​It is a way of opening dialogue between groups that have difficulty communicating.
B)  It helps groups realize their similarities rather than their differences.​
C)  It involves an open discussion of problem solutions.​
D)  It is delaying action on a conflict by buying time.​

Question 13

Which of the following is true of distributive bargaining?​

Accepted Answer

A)  ​It causes negotiators to focus on their similarities.
B)  It is a competitive, win-lose approach to negotiations.​
C)  It allows members from different departments to work together.​
D)  It is a style low on both assertiveness and cooperativeness.​

Question 14

Cross-cultural negotiations can be more effective if each party learns as much about the other cultures as possible.​

Accepted Answer

A) True 
 B)False

Question 15

In the context of conflict management strategies, the _____ is founded on different assumptions: the potential for win-win outcomes, honest communication, trust, openness to risk and vulnerability, and the notion that the whole may be greater than the sum of the parts.​

Accepted Answer

A)  ​competitive strategy
B)  cooperative strategy​
C)  compensating strategy​
D)  complaisant strategy​

Question 16

In the context of managing intrapersonal conflicts, political skills can:​

Accepted Answer

A)  ​help people crystallize their values and serve as opportunities for personal growth.
B)  help understand power networks in organizations.​
C)  help resolve conflicts by enabling an individual to direct anger toward someone who is not the source of the conflict.​
D)  help buffer the negative effects of stress that stem from role conflicts.​

Question 17

_____ is the ability to see life from another person's perspective.​

Accepted Answer

A)  ​Attribution
B)  Empathy​
C)  Displacement​
D)  Rationalization​

Question 18

In the context of confronting and negotiating, sometimes _____ causes negotiators to focus so much on their differences that they ignore their common ground.​

Accepted Answer

A)  ​distributive bargaining
B)  nonaction​
C)  integrative negotiation​
D)  secrecy​

Question 19

The major behavioral tendency associated with the high versus middle versus low power relationship is suboptimization.​

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is a cause of conflict related to an organization's structure?​

Accepted Answer

A)  ​Authority relations
B)  Skills and abilities​
C)  Values and ethics​
D)  Perceptions​

Exam 13: Conflict and Negotiation

Which of the following structural conflicts occurs when individuals do not have knowledge of another department's objectives?

Correct Answer
verified

In the context of conflict management strategies, the _____ is founded on different assumptions: the potential for win-win outcomes, honest communication, trust, openness to risk and vulnerability, and the notion that the whole may be greater than the sum of the parts.

Correct Answer
verified

Correct Answer
verified

_____ is the ability to see life from another person's perspective.

Correct Answer
verified

Cross-cultural negotiations can be more effective if each party learns as much about the other cultures as possible.

Correct Answer
verified

An organizational goal that is more important to both parties in a conflict than their individual or group goals is a(n) _____.

Correct Answer
verified

The major behavioral tendency associated with the high versus middle versus low power relationship is suboptimization.

Correct Answer
verified

_____ is a conflict evident for middle managers in which conflicting expectations are placed on the manager from bosses and employees.

Correct Answer
verified

Aaron is studying in elementary school.He falls sick, and Martin, Aaron's father is immediately called to take Aaron home.Martin has an important meeting to attend at work and there is no one else available to take Aaron home.This is an example of _____.

Correct Answer
verified

Which of the following is a cause of conflict related to an organization's structure?

Correct Answer
verified

_____ is a compromise mechanism whereby an individual patterns his or her behavior after another's.

Correct Answer
verified

In the context of managing intrapersonal conflicts, political skills can:

Correct Answer
verified

As organizations move toward the team approach and empowerment, there should be less potential for conflict from _____.

Correct Answer
verified

Which of the following statements is true of intragroup conflict?

Correct Answer
verified

Which of the following is true of distributive bargaining?

Correct Answer
verified

The high versus middle versus low power network illustrates the conflict felt by middle managers.

Correct Answer
verified

In the context of confronting and negotiating, sometimes _____ causes negotiators to focus so much on their differences that they ignore their common ground.

Correct Answer
verified

In the context of changing structure of an organization, a(n) _____ is a liaison between groups with very different interests.

Correct Answer
verified

Which of the following statements is true of negotiation?

Correct Answer
verified

Conflict between groups leads to decreased competition.

Correct Answer
verified

Exam 13: Conflict and Negotiation

Which of the following structural conflicts occurs when individuals do not have knowledge of another department's objectives?​

Correct AnswerverifiedShow Answer

In the context of conflict management strategies, the _____ is founded on different assumptions: the potential for win-win outcomes, honest communication, trust, openness to risk and vulnerability, and the notion that the whole may be greater than the sum of the parts.​

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

_____ is the ability to see life from another person's perspective.​

Correct AnswerverifiedShow Answer

Cross-cultural negotiations can be more effective if each party learns as much about the other cultures as possible.​

Correct AnswerverifiedShow Answer

An organizational goal that is more important to both parties in a conflict than their individual or group goals is a(n) _____.​

Correct AnswerverifiedShow Answer

The major behavioral tendency associated with the high versus middle versus low power relationship is suboptimization.​

Correct AnswerverifiedShow Answer

_____ is a conflict evident for middle managers in which conflicting expectations are placed on the manager from bosses and employees.​

Correct AnswerverifiedShow Answer

Aaron is studying in elementary school.He falls sick, and Martin, Aaron's father is immediately called to take Aaron home.Martin has an important meeting to attend at work and there is no one else available to take Aaron home.This is an example of _____.​

Correct AnswerverifiedShow Answer

Which of the following is a cause of conflict related to an organization's structure?​

Correct AnswerverifiedShow Answer

_____ is a compromise mechanism whereby an individual patterns his or her behavior after another's.​

Correct AnswerverifiedShow Answer

In the context of managing intrapersonal conflicts, political skills can:​

Correct AnswerverifiedShow Answer

As organizations move toward the team approach and empowerment, there should be less potential for conflict from _____.​

Correct AnswerverifiedShow Answer

Which of the following statements is true of intragroup conflict?​

Correct AnswerverifiedShow Answer

Which of the following is true of distributive bargaining?​

Correct AnswerverifiedShow Answer

The high versus middle versus low power network illustrates the conflict felt by middle managers.​

Correct AnswerverifiedShow Answer

In the context of confronting and negotiating, sometimes _____ causes negotiators to focus so much on their differences that they ignore their common ground.​

Correct AnswerverifiedShow Answer

In the context of changing structure of an organization, a(n) _____ is a liaison between groups with very different interests.​

Correct AnswerverifiedShow Answer

Which of the following statements is true of negotiation?​

Correct AnswerverifiedShow Answer

Conflict between groups leads to decreased competition.​

Correct AnswerverifiedShow Answer

Which of the following structural conflicts occurs when individuals do not have knowledge of another department's objectives?

Correct Answer
verified

In the context of conflict management strategies, the _____ is founded on different assumptions: the potential for win-win outcomes, honest communication, trust, openness to risk and vulnerability, and the notion that the whole may be greater than the sum of the parts.

Correct Answer
verified

Correct Answer
verified

_____ is the ability to see life from another person's perspective.

Correct Answer
verified

Cross-cultural negotiations can be more effective if each party learns as much about the other cultures as possible.

Correct Answer
verified

An organizational goal that is more important to both parties in a conflict than their individual or group goals is a(n) _____.

Correct Answer
verified

The major behavioral tendency associated with the high versus middle versus low power relationship is suboptimization.

Correct Answer
verified

_____ is a conflict evident for middle managers in which conflicting expectations are placed on the manager from bosses and employees.

Correct Answer
verified

Aaron is studying in elementary school.He falls sick, and Martin, Aaron's father is immediately called to take Aaron home.Martin has an important meeting to attend at work and there is no one else available to take Aaron home.This is an example of _____.

Correct Answer
verified

Which of the following is a cause of conflict related to an organization's structure?

Correct Answer
verified

_____ is a compromise mechanism whereby an individual patterns his or her behavior after another's.

Correct Answer
verified

In the context of managing intrapersonal conflicts, political skills can:

Correct Answer
verified

As organizations move toward the team approach and empowerment, there should be less potential for conflict from _____.

Correct Answer
verified

Which of the following statements is true of intragroup conflict?

Correct Answer
verified

Which of the following is true of distributive bargaining?

Correct Answer
verified

The high versus middle versus low power network illustrates the conflict felt by middle managers.

Correct Answer
verified

In the context of confronting and negotiating, sometimes _____ causes negotiators to focus so much on their differences that they ignore their common ground.

Correct Answer
verified

In the context of changing structure of an organization, a(n) _____ is a liaison between groups with very different interests.

Correct Answer
verified

Which of the following statements is true of negotiation?

Correct Answer
verified

Conflict between groups leads to decreased competition.

Correct Answer
verified