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Exam 13: Managing Communication

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Question 21

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Identify and discuss at least three gender differences in communication.

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Purposes of conversations.Men's conversa...

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Question 22

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What percentage of a manager's time is spent in direct communication?

A) 20
B) 95
C) 50
D) 80
E) 40

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Question 23

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Upward communication typically includes performance reports, suggestions for improvement, and performance feedback.

Define communication.

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

List and discuss at least three tips for persuading others.

Information distortion or loss of message content is a major problem with ______ communication.

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how to ensure her work will pass inspection.This encompasses which downward communication topic?

About 75 percent of effective communication is ______.

Define the grapevine and discuss its functioning in the workplace.

Most executives now believe that important information flows from the _____.

Define open communication and discuss its advantages in the workplace.

Managers' communication is __________ in that it focuses everyone's attention on the vision, values, and desired goals of the team or organization and influences people to act in a way that will help to achieve those goals.

What percentage of the details passed through a grapevine is accurate?

__________ channels are those that flow within the chain of command or task responsibility defined by the organization.

Most managers spend 80 percent of their time telling and 20 percent asking, but it should be the other way around.

In a __________ network, individuals can communicate freely with other team members.

According to the text, all of the following are ways managers can improve their writing skills, EXCEPT _______.

When managers ask questions, trust is often eroded.

Describe the three categories of horizontal communication.