A) Websites
B) Memos
C) Telephone
D) Letter
E) Group meeting
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Firing via a text message or email is im...View Answer
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If you use the word "you" too much in a ...View Answer
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A) Avoid proposing a solution
B) Distract the audience from the topic
C) Blame the audience
D) Focus on a benefit
E) Apologize for the bad news
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A) they are not required for conveying news in a sensitive way
B) they require more tact than informing clients about bad news
C) they need to be conveyed in indirect organization format rather than direct organization format
D) they put a business in a defensive position that could imply legal liability
E) they reflect the negative attitude of a business
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A) desired business result
B) audience's anticipated reaction
C) justification behind the bad news
D) silver lining, or hidden benefit of the bad news
E) apology
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A) Text message
B) IM
C) News letter
D) Email
E) Website
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A) Can I do anything else to project a positive image and maintain goodwill?
B) How can I close the message appropriately?
C) What is the best medium for this message?
D) Have I avoided legal complications?
E) Does the message project a good image of me?
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A) Proposing a solution
B) Creating options for future business
C) Focusing on benefits
D) Focusing on a meaningful apology
E) Proposing an alternative
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A) The buffer can be used to specifically state the bad news
B) The buffer can offer alternatives to the bad news
C) The buffer can act as a courteous close
D) The buffer can provide context for the message
E) The buffer can indicate the severity of the problem
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A) explain the reasons behind the bad news
B) anticipate the reaction of the audience
C) clearly state the desired outcome
D) soften the impact of the news as much as possible
E) include an apology
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All communication requires evaluation to...View Answer
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Taking a "you perspective" in the face o...View Answer
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If you are responsible for the problem,d...View Answer
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A) Eliminating negatives
B) Propose an alternative
C) Avoiding blame
D) Using positive or neutral language
E) Subordinating the bad news
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A) The opportunity to read nonverbal signals is strong
B) Face-to-face meetings allow for discussion
C) A face-to-face meeting is less embarrassing for the person with the performance problem
D) Face-to-face meetings take less planning that written communications
E) A message is sent to those who see the meeting taking place that positive action is occurring, thus improving the moral of the entire department.
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