Question 1

Identify the three central components of setting expectations,and give details about each component.

Accepted Answer

Three components are central in setting ...

Question 2

Explain the different components of a message that makes a request.

Accepted Answer

Like all routine messages,routine reques...

Question 3

Many young managers fail to set expectations because they want to maintain a friendly feeling with subordinates.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is most likely to be a component of an appreciation message?

Accepted Answer

A)   an attention getter
B)   a quick rationale
C)   a call to action
D)   a goal for the message
E)   a deadline for a task

Question 5

Keiko manages a team of graphic designers.She distributes a document describing in detail each task for an upcoming project.Each task is assigned to a specific member of her team.What aspect of setting expectations does this accomplish?

Accepted Answer

A)   explaining overall expectation
B)   providing deadlines
C)   stating goodwill
D)   discussing coordination
E)   describing responsibilities

Question 6

Which of the following is a central component in setting expectations for those you manage?

Accepted Answer

A)   making claims
B)   making requests
C)   stating goodwill
D)   providing deadlines
E)   analyzing audiences

Question 7

In responses to inquiries,setting off each question is an unnecessary and distracting formatting gimmick.

Accepted Answer

A) True 
 B)False

Question 8

Typically,an announcement is broadcast to very few receivers.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following will damage the credibility of the author of routine messages?

Accepted Answer

A)   a too-direct subject line
B)   the use of short paragraphs
C)   the use of bulleted lists
D)   short,concise messages
E)   overly general messages E

Question 10

What does discussing coordination mean?

Accepted Answer

A)   encouraging employees to engage in networked communication to solve problems
B)   designating tasks and work outcomes to certain employees
C)   setting out the timeline by which the work should be accomplished satisfactorily
D)   providing guidelines for how employees should communicate and cooperate with one another
E)   identifying a potential crisis and developing a strategy for avoiding it

Question 11

Which of the following is a good way to write directions?

Accepted Answer

A)   Compose the message entirely in passive voice.
B)   Do not complicate the message with additional tips.
C)   Put the different steps in a numbered list.
D)   Write the steps using the I-voice.
E)   Summarize all the directions in the subject line of the message. C

Question 12

Messages that provide directions and messages that set expectations both involve telling others what to do.

Accepted Answer

A) True 
 B)False

Question 13

Hannah receives an email from Keith,a subordinate who is about to start analyzing a market research report.Keith has never done this before,so he sends Hannah a long paragraph that contains five questions about the assignment.What is the best way for Hannah to respond to Keith?

Accepted Answer

A)   by inserting her answers directly into Keith's paragraph
B)   by giving a general summary of the process
C)   by writing a new paragraph that contains all her answers
D)   by writing her answers to the questions as a numbered or bulleted list
E)   by telling Keith that he should model his work on the analysis she did last year

Question 14

Which question will help you to establish credibility with the readers of your routine messages?

Accepted Answer

A)   What information does the audience need,and how do they want to receive it?
B)   How can I use this message to show off my experience and accomplishments?
C)   How can I trim as much detail as possible from this message?
D)   What is the most persuasive argument that I can make in this message?
E)   What type of formatting will draw the most attention to my design skills?

Question 15

What are the drawbacks of showing excessive appreciation?

Accepted Answer

Showing your appreciation will help buil...

Question 16

Typically,routine messages deal with complex matters that require in-depth analysis.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following types of messages will probably require the least amount of time for planning and reviewing?

Accepted Answer

A)   routine message
B)   persuasive message
C)   bad-news message
D)   crisis communications message
E)   public relations message A

Question 18

Describe the writing process for routine messages.Explain what is involved in each of the steps.

Accepted Answer

The most important planning step is mess...

Question 19

While drafting a routine message,you should

Accepted Answer

A)   avoid using bullets or numbers.
B)   use very long sentences and paragraphs.
C)   ensure the tone of the message is reader-centered.
D)   place the primary message at the end.
E)   avoid using the recipient's name.

Question 20

Failure to set expectations will most likely lead to

Accepted Answer

A)   employee goodwill.
B)   team building.
C)   increased self-determination.
D)   professional disappointments.
E)   honored claims.

Exam 9: Routine Business Messages

Identify the three central components of setting expectations,and give details about each component.

Correct AnswerverifiedThree components are central in setting ...View AnswerShow Answer

Explain the different components of a message that makes a request.

Correct AnswerverifiedLike all routine messages,routine reques...View AnswerShow Answer

Many young managers fail to set expectations because they want to maintain a friendly feeling with subordinates.

Correct AnswerverifiedShow Answer

Which of the following is most likely to be a component of an appreciation message?

Correct AnswerverifiedShow Answer

Keiko manages a team of graphic designers.She distributes a document describing in detail each task for an upcoming project.Each task is assigned to a specific member of her team.What aspect of setting expectations does this accomplish?

Correct AnswerverifiedShow Answer

Which of the following is a central component in setting expectations for those you manage?

Correct AnswerverifiedShow Answer

In responses to inquiries,setting off each question is an unnecessary and distracting formatting gimmick.

Correct AnswerverifiedShow Answer

Typically,an announcement is broadcast to very few receivers.

Correct AnswerverifiedShow Answer

Which of the following will damage the credibility of the author of routine messages?

Correct AnswerverifiedE

What does discussing coordination mean?

Correct AnswerverifiedShow Answer

Which of the following is a good way to write directions?

Correct AnswerverifiedC

Messages that provide directions and messages that set expectations both involve telling others what to do.

Correct AnswerverifiedShow Answer

Hannah receives an email from Keith,a subordinate who is about to start analyzing a market research report.Keith has never done this before,so he sends Hannah a long paragraph that contains five questions about the assignment.What is the best way for Hannah to respond to Keith?

Correct AnswerverifiedShow Answer

Which question will help you to establish credibility with the readers of your routine messages?

Correct AnswerverifiedShow Answer

What are the drawbacks of showing excessive appreciation?

Correct AnswerverifiedShowing your appreciation will help buil...View AnswerShow Answer

Typically,routine messages deal with complex matters that require in-depth analysis.

Correct AnswerverifiedShow Answer

Which of the following types of messages will probably require the least amount of time for planning and reviewing?

Correct AnswerverifiedA

Describe the writing process for routine messages.Explain what is involved in each of the steps.

Correct AnswerverifiedThe most important planning step is mess...View AnswerShow Answer

While drafting a routine message,you should

Correct AnswerverifiedShow Answer

Failure to set expectations will most likely lead to

Correct AnswerverifiedShow Answer

Correct Answer
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Three components are central in setting ...
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Like all routine messages,routine reques...
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E

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C

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Showing your appreciation will help buil...
View Answer

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A

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The most important planning step is mess...
View Answer

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