Question 1

Discovery,dreaming,designing and delivering are the four stages of:

Accepted Answer

A)  parallel learning structures.
B)  force field analysis.
C)  action research.
D)  future search events.
E)  None of these activities.

Question 2

Creating an urgency to change is most closely associated with:

Accepted Answer

A)  the delivering stage of appreciative inquiry.
B)  the final stage of a search conference.
C)  the process of reducing the restraining forces.
D)  the process of increasing the driving forces.
E)  refreezing the desired conditions.

Question 3

The four stages of appreciative inquiry,in order,are:

Accepted Answer

A)  problem identification,envisioning,choosing the best solution,appreciating.
B)  dialoguing,innovating,creating,appreciating.
C)  problem identification,causal analysis,recommended solutions,choosing the best solution.
D)  discovery,dreaming,designing,delivering.
E)  None of these states the four stages in order.

Question 4

Unfreezing refers to:

Accepted Answer

A)  getting one's own way in organizational politics.
B)  a management practice used to discourage newcomers from staying with the organization.
C)  ensuring that the change effort is diffused to others within the organization.
D)  improving organizational communication.
E)  producing a disequilibrium between the driving and restraining forces of change.

Question 5

A parallel learning structure is an organizational change intervention in which a social structure is constructed alongside the formal hierarchy to increase the organization's learning.

Accepted Answer

A) True 
 B)False

Question 6

Resistance to change is a form of dysfunctional conflict that must be nullified.

Accepted Answer

A) True 
 B)False

Question 7

In Lewin's force field analysis model,refreezing involves producing a disequilibrium between the current and unfrozen state.

Accepted Answer

A) True 
 B)False

Question 8

Resistance to organizational change may be caused by:

Accepted Answer

A)  employee perceptions that the new conditions have higher costs and fewer benefits for them.
B)  the psychological cost of uncertainty about the personal risks involved in the change.
C)  employees wanting to prove that change effort won't work because they dislike the change agent or the action is contrary to their recommendations.
D)  All of these may cause resistance to change.
E)  None of these causes resistance to change.

Question 9

Which of the following helps to refreeze the desired change?

Accepted Answer

A)  Altering reward systems to reinforce the new behaviors and attitudes rather than previous practices.
B)  Recalibrating feedback systems so that they focus on the new priorities and performance goals.
C)  Providing information and support to reaffirm the new practices.
D)  Establishing team norms that are compatible with the change.
E)  All of these can refreeze the desired change.

Question 10

An ethical problem with many organizational change programs is that management tends to lose power in the process.

Accepted Answer

A) True 
 B)False

Question 11

Senior executives at a large retail organization want employees to become more customer-friendly.Employees think they are serving customers well enough and the company is the dominant player in the market.What should the executives do in this situation?

Accepted Answer

A)  Stop trying to convince employees that they should change.
B)  Keep pushing employees to change even though they don't see the need to change.
C)  Threaten to fire employees who do not become more customer-friendly.
D)  Find information in the external environment indicating that the company's dominant position will be threatened unless they become more customer-friendly.
E)  Do none of these things.

Question 12

According to a recent study of employees at two Canadian banks ________ resistance is much more common than ________ resistance.

Accepted Answer

A)  explicit; implied
B)  subtle; overt
C)  systemic; localized
D)  overt; subtle
E)  individual; organizational

Question 13

Which of the following is NOT a feature of action research?

Accepted Answer

A)  The goal is to bring about change.
B)  The change process tests theory.
C)  The change process should involve employees.
D)  The change process is most successful when people reveal their inner secrets.
E)  The approach recognizes that organizations are open systems.

Question 14

Action research is:

Accepted Answer

A)  the theoretical foundation for appreciative inquiry.
B)  a form of team building.
C)  a highly participative process of planned change.
D)  a social structure created alongside the formal organization for the purpose of refreezing the desired conditions.
E)  None of these describes action research.

Question 15

A unique feature of appreciative inquiry is that it breaks away from the problem-solving mentality by reframing relationships around what is positive and possible.

Accepted Answer

A) True 
 B)False

Question 16

Quantum change is most commonly applied in conjunction with employee involvement.

Accepted Answer

A) True 
 B)False

Question 17

The urgency for change must always be initiated from a problem-oriented perspective in order to be effective.

Accepted Answer

A) True 
 B)False

Question 18

Future search conferences are large group sessions,usually lasting a few days,in which participants identify the environmental trends and establish strategic solutions for those conditions.

Accepted Answer

A) True 
 B)False

Question 19

Comment on the accuracy of the following statement and explain your answer.
"Rewards,information technology,and other organizational systems can both assist and impede organizational change."

Accepted Answer

This statement is generally TRUE.Organiz...

Question 20

The simultaneity principle in appreciative inquiry states that inquiry and change are simultaneous.

Accepted Answer

A) True 
 B)False

Exam 15: Organizational Change

The simultaneity principle in appreciative inquiry states that inquiry and change are simultaneous.

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Discovery,dreaming,designing and delivering are the four stages of:

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Action research is:

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Comment on the accuracy of the following statement and explain your answer. "Rewards,information technology,and other organizational systems can both assist and impede organizational change."

Correct AnswerverifiedThis statement is generally TRUE.Organiz...View AnswerShow Answer

Quantum change is most commonly applied in conjunction with employee involvement.

Correct AnswerverifiedShow Answer

Future search conferences are large group sessions,usually lasting a few days,in which participants identify the environmental trends and establish strategic solutions for those conditions.

Correct AnswerverifiedShow Answer

Creating an urgency to change is most closely associated with:

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Unfreezing refers to:

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The four stages of appreciative inquiry,in order,are:

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A parallel learning structure is an organizational change intervention in which a social structure is constructed alongside the formal hierarchy to increase the organization's learning.

Correct AnswerverifiedShow Answer

Resistance to organizational change may be caused by:

Correct AnswerverifiedShow Answer

Senior executives at a large retail organization want employees to become more customer-friendly.Employees think they are serving customers well enough and the company is the dominant player in the market.What should the executives do in this situation?

Correct AnswerverifiedShow Answer

The urgency for change must always be initiated from a problem-oriented perspective in order to be effective.

Correct AnswerverifiedShow Answer

In Lewin's force field analysis model,refreezing involves producing a disequilibrium between the current and unfrozen state.

Correct AnswerverifiedShow Answer

According to a recent study of employees at two Canadian banks ________ resistance is much more common than ________ resistance.

Correct AnswerverifiedShow Answer

Resistance to change is a form of dysfunctional conflict that must be nullified.

Correct AnswerverifiedShow Answer

An ethical problem with many organizational change programs is that management tends to lose power in the process.

Correct AnswerverifiedShow Answer

Which of the following helps to refreeze the desired change?

Correct AnswerverifiedShow Answer

A unique feature of appreciative inquiry is that it breaks away from the problem-solving mentality by reframing relationships around what is positive and possible.

Correct AnswerverifiedShow Answer

Which of the following is NOT a feature of action research?

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This statement is generally TRUE.Organiz...
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According to a recent study of employees at two Canadian banks resistance is much more common than resistance.

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