Question 1

Active listeners improve their sensing activities by:

Accepted Answer

A)  organizing information.
B)  postponing evaluation.
C)  clarifying the message.
D)  doing all of the above.
E)  only 'A' and 'B' improve the sensing component of active listening.

Question 2

Interpersonal communication occurs as soon as a message is received by someone else.

Accepted Answer

A) True 
 B)False

Question 3

Research suggests that effective workspace design mainly balances the trade-off between:

Accepted Answer

A)  social interaction and emotional contagion.
B)  verbal and nonverbal communication.
C)  employee privacy and social interaction.
D)  information overload and information underload.
E)  employee privacy and information overload

Question 4

E-mail software screens incoming messages by organizing them into mailboxes and identifying junk mail.As a result, employees can quickly identify which e-mail messages are most important.This e-mail feature improves communication by:

Accepted Answer

A)  increasing media richness.
B)  reducing information load.
C)  improving active listening.
D)  reducing the use of jargon.
E)  increasing information processing capacity.

Question 5

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Accepted Answer

A) True 
 B)False

Question 6

Emotional contagion has what effect in the communication process?

Accepted Answer

A)  It has no effect on the communication process.
B)  It provides feedback to the sender that the receiver understands and empathizes with the message.
C)  It reduces the amount of communication among colleagues.
D)  It makes it more difficult for the receiver to receive emotional meaning about the sender's experience.
E)  It reduces the amount of communication among colleagues AND makes it more difficult for the receiver to receive emotional meaning about the sender's experience.

Question 7

One reason that people communicate with each other is to fulfill their drive to bond.

Accepted Answer

A) True 
 B)False

Question 8

Media richness refers to:

Accepted Answer

A)  total profits of newspapers, television networks and radio broadcasting companies within a society.
B)  the data-carrying capacity of a communication medium.
C)  the financial and emotional cost of transmitting a message from one person to another person within the same organization.
D)  the extent to which a message is conveyed through information technology rather than human interaction.
E)  none of the above

Question 9

In the communication process model, 'decoding the message' occurs immediately:

Accepted Answer

A)  before the sender forms the message.
B)  after the receiver receives the message.
C)  after the sender forms feedback regarding the original message.
D)  after the receiver transmits the message.
E)  never; decoding is not part of the communication process model.

Question 10

The responding stage of active listening includes showing interest and clarifying the message.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following activities helps us to cope with information overload?

Accepted Answer

A)  Working longer hours
B)  Learning to read faster
C)  Improving our time management
D)  Reading abstracts rather than entire documents
E)  All of the above

Question 12

_____ has higher media richness than _____.

Accepted Answer

A)  Telephone, E-mail
B)  E-mail, video conference
C)  Inventory control printout, personal letter
D)  Video conference, face-to-face meeting
E)  Newsletter, e-mail

Question 13

Email, instant messaging, and public web sites are changing characteristics of the corporate grapevine.

Accepted Answer

A) True 
 B)False

Question 14

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

Accepted Answer

A)  Face-to-face small group sessions
B)  E-mail
C)  Corporate video programs
D)  Telephone calls
E)  Video conferences

Question 15

Which of the following tends to be the preferred medium for coordinating work, increases communication with people further up the hierarchy, and is an increasing source of information overload?

Accepted Answer

A)  Electronic company magazines
B)  Annual performance reviews with supervisors
C)  Intranet web sites
D)  E-mail
E)  The corporate grapevine

Question 16

Which of these communication channels would have lower media richness than a video conference between two people?

Accepted Answer

A)  Newsletter
B)  E-mail
C)  Telephone call
D)  All of the above
E)  Only 'A' and 'B' have lower media richness

Question 17

In the communication process, filtering occurs when:

Accepted Answer

A)  the sender carefully selects words that the receiver is most likely to understand correctly.
B)  the receiver removes noise from the communication process so that the sender's message is more accurately understood.
C)  people communicate mainly positive information about themselves by screening out negative information.
D)  an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels.
E)  the receiver avoids receiving messages from a sender, such as by avoiding the person or deliberately not reading e-mail messages.

Question 18

The Marketing Director of a national car parts retail company wants to keep the 20 district managers across the country informed about marketing initiatives and experiences within the company.This information ranges from technical marketing strategies to simple stories about successful marketing experiences within the company.One or two pieces of information are communicated each week and the Marketing Director wants to communicate this information as quickly and cost-efficiently as possible.If you had to choose just one specific medium and form of communication within that medium, which would you choose and why? You may assume that this company can communicate with district managers in any way currently and commonly available to organizations in the United States.

Accepted Answer

The best answer to this question partly ...

Question 19

A major engineering firm has introduced virtual teams around the globe to resolve client emergencies.Although some of these emergencies are routine (they occur often enough that the engineers have ready-made action plans), several are new and novel situations.Furthermore, information about the client emergencies often comes second-hand from employees of the client, so some of the details are missing or ambiguous.Although the company plans to eventually offer a variety of communication media that these virtual teams can use, engineers are currently limited to email, telephone, fax machine, and an instant messaging program that was recently introduced.Define the term "media richness".Based on your knowledge of media richness, how can this engineering firm maximize communication effectiveness with the existing resources in this situation?

Accepted Answer

First, students need to briefly define m...

Question 20

What effect do public web sites dedicated to company gossip have on the corporate grapevine?

Accepted Answer

A)  These web sites have almost completely replaced the corporate grapevine.
B)  These web sites extend grapevine information to anyone, not just employees connected to social networks.
C)  These web sites allow corporate leaders to control the corporate grapevine.
D)  These web sites do all of these things.
E)  These web sites have no effect on the corporate grapevine.

Exam 9: Communicating in Teams and Organizations

_ has higher media richness than _.

Correct Answer
verified

Which of the following tends to be the preferred medium for coordinating work, increases communication with people further up the hierarchy, and is an increasing source of information overload?

Correct Answer
verified

Media richness refers to:

Correct Answer
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The responding stage of active listening includes showing interest and clarifying the message.

Correct Answer
verified

Which of the following activities helps us to cope with information overload?

Correct Answer
verified

Research suggests that effective workspace design mainly balances the trade-off between:

Correct Answer
verified

In the communication process model, 'decoding the message' occurs immediately:

Correct Answer
verified

Correct Answer
verified
First, students need to briefly define m...
View Answer

E-mail software screens incoming messages by organizing them into mailboxes and identifying junk mail.As a result, employees can quickly identify which e-mail messages are most important.This e-mail feature improves communication by:

Correct Answer
verified

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

Correct Answer
verified

Active listeners improve their sensing activities by:

Correct Answer
verified

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Correct Answer
verified

Email, instant messaging, and public web sites are changing characteristics of the corporate grapevine.

Correct Answer
verified

What effect do public web sites dedicated to company gossip have on the corporate grapevine?

Correct Answer
verified

Correct Answer
verified
The best answer to this question partly ...
View Answer

Emotional contagion has what effect in the communication process?

Correct Answer
verified

Interpersonal communication occurs as soon as a message is received by someone else.

Correct Answer
verified

One reason that people communicate with each other is to fulfill their drive to bond.

Correct Answer
verified

In the communication process, filtering occurs when:

Correct Answer
verified

Which of these communication channels would have lower media richness than a video conference between two people?

Correct Answer
verified

Exam 9: Communicating in Teams and Organizations

_____ has higher media richness than _____.

Correct AnswerverifiedShow Answer

Which of the following tends to be the preferred medium for coordinating work, increases communication with people further up the hierarchy, and is an increasing source of information overload?

Correct AnswerverifiedShow Answer

Media richness refers to:

Correct AnswerverifiedShow Answer

The responding stage of active listening includes showing interest and clarifying the message.

Correct AnswerverifiedShow Answer

Which of the following activities helps us to cope with information overload?

Correct AnswerverifiedShow Answer

Research suggests that effective workspace design mainly balances the trade-off between:

Correct AnswerverifiedShow Answer

In the communication process model, 'decoding the message' occurs immediately:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedFirst, students need to briefly define m...View AnswerShow Answer

E-mail software screens incoming messages by organizing them into mailboxes and identifying junk mail.As a result, employees can quickly identify which e-mail messages are most important.This e-mail feature improves communication by:

Correct AnswerverifiedShow Answer

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

Correct AnswerverifiedShow Answer

Active listeners improve their sensing activities by:

Correct AnswerverifiedShow Answer

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Correct AnswerverifiedShow Answer

Email, instant messaging, and public web sites are changing characteristics of the corporate grapevine.

Correct AnswerverifiedShow Answer

What effect do public web sites dedicated to company gossip have on the corporate grapevine?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedThe best answer to this question partly ...View AnswerShow Answer

Emotional contagion has what effect in the communication process?

Correct AnswerverifiedShow Answer

Interpersonal communication occurs as soon as a message is received by someone else.

Correct AnswerverifiedShow Answer

One reason that people communicate with each other is to fulfill their drive to bond.

Correct AnswerverifiedShow Answer

In the communication process, filtering occurs when:

Correct AnswerverifiedShow Answer

Which of these communication channels would have lower media richness than a video conference between two people?

Correct AnswerverifiedShow Answer

_ has higher media richness than _.

Correct Answer
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Correct Answer
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First, students need to briefly define m...
View Answer

Correct Answer
verified

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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified
The best answer to this question partly ...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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