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Effective managers control cultural forces to minimize the effect on organizations.

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The ____________________ is a real barrier to women that is difficult to break,but it is also so subtle as to be hard to see.

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Describe an instance where you felt discrimination.What strategy did/could you use to resolve the conflict?

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PepsiCo consistently ranks as a great place for minorities to work.PepsiCo is thus better able to attract qualified employees.This illustrates the ____ argument.


A) resource acquisition
B) systems flexibility
C) cost
D) marketing
E) problem-solving

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Historically African Americans have voted more for Democrats than for Republicans.Michael Steele,Chairman of the Republican National Committee,is African American.As the leader of the party he is in a position to address concerns of all segments of the population.This illustrates the ____ argument.


A) resource acquisition
B) systems flexibility
C) cost
D) marketing
E) creativity

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Which of the following statements most accurately describes the average age of the American workforce?


A) It is much younger than it was 20 years ago.
B) It is much younger than Japan's workforce.
C) There are equal numbers of workers in each age category.
D) It is increasing.
E) It is not influenced by baby boomers.

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The election of President Obama,the first African American president,shows that personal ____ is(are) decreasing among people today.


A) bias and prejudices
B) tolerance
C) empathy
D) entropy
E) synergy

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Princeton High School requires all written information sent to parents to be in English and Spanish.This is ____ that organizations can use to demonstrate understanding of the different needs of stakeholders.


A) an organizational policy
B) diversity training
C) selective recruitment
D) a supportive organization culture
E) an organizational practice

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A pluralistic organization is one that has heterogeneous membership and takes steps to achieve full ____ of people who are different from the dominant group.


A) assimilation
B) integration
C) networking
D) identification
E) commiseration

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Pluralism means that


A) the organization shares a common culture.
B) the organization's employees speak more than one language.
C) the organization culture encourages diversity.
D) every ethnicity is represented in the workforce.
E) every group represented in the organization works to better understand every other group.

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Religion is a dimension of ____________________.

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By hiring the most qualified individual for the job,diversity in the workplace can be increased.

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Immigration into the United States is at its lowest rate since 1910.

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Which of the following statements about the marketing argument for diversity is TRUE?


A) Organizations that manage diversity and multiculturalism effectively are better able to attract qualified employees from women and minorities.
B) A manager can reduce employee absenteeism and turnover by learning how to manage diversity and multiculturalism.
C) Diversity and multiculturalism are accompanied by an increased pool of information.
D) Organizations with diversity and multiculturalism are generally more creative and innovative than other organizations.
E) Organizations with diversity and multiculturalism are better able to understand different market segments than are less diverse organizations.

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The ____ argument for diversity suggests that diverse and multicultural workforces are generally more innovative than other organizations.


A) resource acquisition
B) systems flexibility
C) cost
D) marketing
E) creativity

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An organization could have a high level of intergroup conflict if


A) its employees understand each other's diverse cultures.
B) the management uses a closed-door policy.
C) employee empathy is encouraged.
D) employees have tolerance for other employees.
E) any conflict that arises is over meaningful and work-related issues.

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As employees and managers move from assignment to assignment across national boundaries,organizations and their subsidiaries within each country thus become less diverse and multicultural.

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Every group in a pluralistic organization tries to understand one another.

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When the external labor market's composition is reflected by that of an organization,____ has occurred.


A) full structural integration
B) pluralism
C) reverse discrimination
D) cultural identification
E) equality

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Which of the following is NOT listed as a reason for the increase in the age of the American workforce?


A) The baby-boom generation
B) Fewer children being born to the baby-boom generation
C) Better medical care
D) Globalization
E) Insufficient savings

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