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Essay
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Essay
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Multiple Choice
A) Engage
B) Energize
C) Excite
D) Experience
E) Educate
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Multiple Choice
A) click path and bounce rate ratio
B) media influence
C) social reach, influence, and extended network
D) conversion rates
E) page views and sales
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True/False
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Multiple Choice
A) content distributed through online and mobile technologies
B) a collection of websites that support the posting of videos and photos
C) a group of websites that allow users to establish formal connections
D) the practice of users forwarding video and photo links to each other
E) web services that allow users to share their physical locations
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Multiple Choice
A) offering mobile applications to check other websites
B) developing in-store demonstration kiosks for big-ticket items
C) arming salespeople with smartphones so they search inventories and place orders online
D) advertising on Flickr and YouTube
E) using FourSquare to build customer patronage
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True/False
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Multiple Choice
A) bonders
B) creators
C) listeners
D) professionals
E) sharers
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Multiple Choice
A) Google Analytics.
B) sentiment analysis.
C) click path analysis.
D) keyword analysis.
E) gamification.
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Multiple Choice
A) corporate blog.
B) network blog.
C) personal blog.
D) professional blog.
E) social blog.
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Multiple Choice
A) allows big-box stores to compete on a cost basis with online retailers
B) helps create exclusive merchandise for retailers
C) creates excitement about service or products through gamification
D) generates customer engagement with products
E) allows products and services to receive unlimited exposure from fans
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Multiple Choice
A) reacting.
B) exciting.
C) engaging.
D) listening.
E) educating.
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True/False
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Essay
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True/False
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Essay
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Multiple Choice
A) a few cents per 100 hits
B) correlated to conversion rates of website
C) flat fee
D) free for individuals; corporate rates based on usage
E) free for everyone
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