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A local manufacturer has developed a scented USB drive targeted strictly at male consumers. The scents include options such as pine, bacon, and beer. Using the 4E framework, briefly describe the target client and outline a complete social media program for this new product.

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The targeted client is likely to be youn...

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Explain the 4E framework for social media and identify the social and mobile media tools that are most effective for accomplishing each of the 4Es.

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The answer should include the following ...

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Suppose that a restaurant near campus wants to use social media to get more people to visit the restaurant. The manager plans to offer a free dessert to anyone who likes the restaurant's Facebook page. In this situation, how would you measure the conversion rate?

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Strictly speaking, the goal of the promo...

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While waiting in line to make a purchase at Best Buy, Joanie sees signs reminding her to visit its website for online specials and to sign up right now on her smartphone for the Best Buy Loyalty Rewards Program. Other signs remind her that Best Buy will match competitors' prices on any item it sells. This is an example of which 4E framework?


A) Engage
B) Energize
C) Excite
D) Experience
E) Educate

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What does a Klout score measure?


A) click path and bounce rate ratio
B) media influence
C) social reach, influence, and extended network
D) conversion rates
E) page views and sales

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The term "social media" refers exclusively to social networking sites like Facebook.

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Which of the following is the definition of social media?


A) content distributed through online and mobile technologies
B) a collection of websites that support the posting of videos and photos
C) a group of websites that allow users to establish formal connections
D) the practice of users forwarding video and photo links to each other
E) web services that allow users to share their physical locations

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Which of the following is the most effective technique used by retailers to combat lost sales from price check apps used by customers shopping in brick and mortar stores?


A) offering mobile applications to check other websites
B) developing in-store demonstration kiosks for big-ticket items
C) arming salespeople with smartphones so they search inventories and place orders online
D) advertising on Flickr and YouTube
E) using FourSquare to build customer patronage

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You have just graduated with a degree in marketing. Describe the job responsibilities of the social media job that is most appropriate for you and your background. Be as specific as possible and feel free to use a real or imaginary company as an example.

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Answers will vary, but should include re...

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Keyword analysis refers to the study of people's queries on search engines.

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Carol loves to experiment with unique uses of computer animation. Every time she finishes a project, she uploads a video to YouTube and then posts the link on a variety of social networks where she participates. What segment of social networking users does Carol belong to?


A) bonders
B) creators
C) listeners
D) professionals
E) sharers

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Suppose that Burger King wanted to evaluate social media content to find out how well its most recent advertising campaign was being received by consumers. This could be done using


A) Google Analytics.
B) sentiment analysis.
C) click path analysis.
D) keyword analysis.
E) gamification.

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Southwest Airlines operates a blog called "Nuts About Southwest." A group of employees share the responsibility for posting items of potential interest to customers-for example, short videos about Southwest's travel destinations, articles (with photos) about special events, and news about airline promotions. "Nuts About Southwest" is an example of a


A) corporate blog.
B) network blog.
C) personal blog.
D) professional blog.
E) social blog.

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What is the appeal of Pinterest to marketers?


A) allows big-box stores to compete on a cost basis with online retailers
B) helps create exclusive merchandise for retailers
C) creates excitement about service or products through gamification
D) generates customer engagement with products
E) allows products and services to receive unlimited exposure from fans

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Companies can find out a lot about customers using sentiment analysis on sites like Facebook and Twitter, or put another way, by


A) reacting.
B) exciting.
C) engaging.
D) listening.
E) educating.

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At this time, few opportunities exist for firms to profit from the ways consumers use social media.

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Demographically speaking, what are the advantages to retailers in using mobile marketing?

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A growing percentage of smartphone users...

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The more connections you have on social networks, the greater your social reach.

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Briefly describe the three-stage process for engaging customers using social and mobile media.

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The three-stage process is listen to wha...

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How is the cost to companies and entrepreneurs using Google Analytics calculated?


A) a few cents per 100 hits
B) correlated to conversion rates of website
C) flat fee
D) free for individuals; corporate rates based on usage
E) free for everyone

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