Question 1

Which of the following is NOT one of the benefits of MBO?

Accepted Answer

A)   Performance can be improved at all company levels.
B)   Employees are motivated.
C)   Efforts are focused on activities that will lead to goal attainment.
D)   Operational goals are able to displace strategic goals.
E)   Individual and department goals are aligned with company goals.

Question 2

Briefly define the characteristics of an effective goal.

Accepted Answer

Effective goals are precisely defined an...

Question 3

Managers work with planning experts to develop their own goals and plans in decentralized planning.

Accepted Answer

A) True 
 B)False

Question 4

The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical and operational level.

Accepted Answer

A) True 
 B)False

Question 5

The goals should be easy, for employees to feel motivated, so that they can achieve them easily which in turn increases their motivation level.

Accepted Answer

A) True 
 B)False

Question 6

Prevention and preparation are the two stages of crisis management.

Accepted Answer

A) True 
 B)False

Question 7

List the five characteristics of effective goals.

Accepted Answer

Goals should be (1) specific and measura...

Question 8

Which of the following is NOT a tool for executing a plan?

Accepted Answer

A)   Management by objectives
B)   Strategic map
C)   Performance dashboards
D)   Single use plans
E)   Decentralized responsibility

Question 9

Contingency plans are also referred to as

Accepted Answer

A)   standing plans.
B)   rules.
C)   scenarios.
D)   procedures.
E)   operationally tactical plans.

Question 10

According to MANAGER'S SHOPTALK in Chapter 6, effective policies governing the use of e-mail include all of the following EXCEPT:

Accepted Answer

A)   make clear that all e-mail and its content are the property of the company.
B)   tie the policy to the company's sexual harassment policy.
C)   establish guidelines for deleting or retaining messages.
D)   consider having policies pop up on users' screen when they log on.
E)   all of these are recommended.

Question 11

Metacognitive awareness means to step back and see the big picture required for effective planning, monitoring, and evaluating an organization.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans?

Accepted Answer

A)   Operational plan
B)   Gantt chart
C)   Strategy map
D)   SWOT analysis
E)   Strategic plan

Question 13

Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Her goal of $265,000 is probably

Accepted Answer

A)   not specific and measurable.
B)   not realistic.
C)   irrelevant.
D)   lacking a specific time period.
E)   does not cover key result area.

Question 14

Building good relationships with suppliers and partners would be considered customer service goals.

Accepted Answer

A) True 
 B)False

Question 15

____________________ are designed to help execute major strategic plans and to accomplish a specific part of the company's strategy.

Accepted Answer

The answer of ____________________ are designed to help execute major...

Question 16

Goals that define the outcomes that major departments must achieve in order for the organization to reach its overall goals are known as ____________________ goals.

Accepted Answer

The answer of Goals that define the outcomes that major...

Question 17

The planning process begins with which of these?

Accepted Answer

A)   The development of operational goals
B)   The development of a mission statement
C)   Communication of goals to the rest of the organization
D)   A company-wide meeting
E)   Brainstorming

Question 18

____ define boundaries within which to make a decision.

Accepted Answer

A)   Programs
B)   Policies
C)   Rules
D)   Procedures
E)   Project

Question 19

Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.

Accepted Answer

A) True 
 B)False

Question 20

Goals must be set for every aspect of employee behavior or organizational performance to be effective.

Accepted Answer

A) True 
 B)False

Exam 6: Managerial Planning and Goal Setting

Managers work with planning experts to develop their own goals and plans in decentralized planning.

Correct AnswerverifiedShow Answer

Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.

Correct AnswerverifiedShow Answer

The goals should be easy, for employees to feel motivated, so that they can achieve them easily which in turn increases their motivation level.

Correct AnswerverifiedShow Answer

Prevention and preparation are the two stages of crisis management.

Correct AnswerverifiedShow Answer

Briefly define the characteristics of an effective goal.

Correct AnswerverifiedEffective goals are precisely defined an...View AnswerShow Answer

Goals that define the outcomes that major departments must achieve in order for the organization to reach its overall goals are known as ____________________ goals.

Correct AnswerverifiedShow Answer

Metacognitive awareness means to step back and see the big picture required for effective planning, monitoring, and evaluating an organization.

Correct AnswerverifiedShow Answer

The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical and operational level.

Correct AnswerverifiedShow Answer

Contingency plans are also referred to as

Correct AnswerverifiedShow Answer

Which of the following is NOT one of the benefits of MBO?

Correct AnswerverifiedShow Answer

Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans?

Correct AnswerverifiedShow Answer

Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Her goal of $265,000 is probably

Correct AnswerverifiedShow Answer

____________________ are designed to help execute major strategic plans and to accomplish a specific part of the company's strategy.

Correct AnswerverifiedShow Answer

List the five characteristics of effective goals.

Correct AnswerverifiedGoals should be (1) specific and measura...View AnswerShow Answer

Which of the following is NOT a tool for executing a plan?

Correct AnswerverifiedShow Answer

____ define boundaries within which to make a decision.

Correct AnswerverifiedShow Answer

Goals must be set for every aspect of employee behavior or organizational performance to be effective.

Correct AnswerverifiedShow Answer

According to MANAGER'S SHOPTALK in Chapter 6, effective policies governing the use of e-mail include all of the following EXCEPT:

Correct AnswerverifiedShow Answer

The planning process begins with which of these?

Correct AnswerverifiedShow Answer

Building good relationships with suppliers and partners would be considered customer service goals.

Correct AnswerverifiedShow Answer

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Effective goals are precisely defined an...
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Goals should be (1) specific and measura...
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