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Which of the following factors was most responsible for the breakdown of the Daimler-Benz/Chrysler merger?


A) Technology incompatibility
B) Lack of sustainability
C) Cultural incompatibility
D) Different languages

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From an operations standpoint, sustainability means that:


A) Profit is not an important goal.
B) A company should focus its efforts on reducing pollution.
C) Firms should pursue profit without damaging the environment or the well-being of future generations.
D) The firm must improve how it manages its people resources since these are important to the long-term survival of the firm.

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Which of the following statements best describes the role of sustainability measurement and reporting in many of today's firms?


A) Sustainability reporting is becoming more important, with its structure being determined by governmental regulations and requirements.
B) Sustainability reporting focuses on those issues where the reporting firm has the greatest degree of control.
C) Sustainability reporting is becoming more important with more metrics being provided by different organizations.
D) Sustainability reporting, while important, is plagued by problems involving its development and deployment and with concerns over appropriate standards.

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Which of the following programs/initiatives strives to improve the lives of suppliers and their families?


A) ISO 14000
B) Responsible Care
C) LEED
D) FairTrade

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Which of the following best describes organizational culture?


A) Organizational culture is easy to change.
B) Organizational culture is readily identified.
C) Organizational culture is becoming less important in today's environment (due to factors such as downsizing and outsourcing) .
D) Organizational culture is critical to long-term success.

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A specific analysis of the total greenhouse gases caused directly or indirectly by a product is called:


A) Carbon footprinting.
B) Life cycle analysis.
C) Life cycle waste assessment matrix.
D) Cap and trade.

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Which of the following environmental initiatives/programs deals most specifically with building design and construction?


A) The Kyoto Protocol
B) Responsible Care
C) ISO 14000
D) LEED certification

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BMW has introduced a program of covered scheduled maintenance for its cars.That is, when you bring in your vehicle for maintenance at a BMW dealership, BMW will cover the costs of everything (except for worn-out tires) .This practice specifically targets which stage of the product life cycle?


A) Extraction
B) Packaging/transportation
C) Usage
D) Disposal

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C

Which of the following environmental initiatives/programs is an example of an industry-specific program aimed at improving environmental performance?


A) The Kyoto Protocol
B) Responsible Care
C) ISO 14000
D) LEED certification

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Zanda Corp.has always operated within one country.It is contemplating opening production facilities in another country.Zanda should realize:


A) Production processes used domestically should work well in a different country.
B) The means of motivating the workforce domestically may not work well in a different country.
C) The technology used domestically is often the best to use in a different country.
D) The same business model that is used domestically should apply to the foreign country.

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B

Downcycling, as described in the chapter, is a critical consideration during which stage of the product life cycle?


A) Extraction
B) Packaging/transportation
C) Usage
D) Disposal

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It is anticipated in the future that firms will be better able to identify the location of their vehicles and to monitor their condition using which of the following developments?


A) Cyber Security.
B) Artificial Intelligence.
C) Smart Computing.
D) Internet of Things.

Correct Answer

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As technology and cultures evolve, the best approach for operations managers is to:


A) Work harder.
B) Adapt their business models.
C) Retire.
D) Make their processes more efficient.

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Which of the following terms best describes the impact of sustainability initiatives on the business model?


A) Sustainability affects primarily the capabilities offered by the supply chain.
B) Sustainability helps the firm to change its value proposition.
C) Sustainability impacts primarily the customers that we serve.
D) Sustainability affects the entire business model.

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When a company such as Patagonia makes sustainability a critical development and embeds it visibility in advertising or in its activities, we see an example of sustainability operating at which of the following levels?


A) Sustainability as Public Relations.
B) Sustainability as cost minimization.
C) Sustainability as business model.
D) Sustainability as company mantra.

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Which of the following phrases BEST defines the concept of sustainability, as set out by the United Nations Brundtland Commission:


A) To reduce, minimize, and ideally eliminate pollution, thus preserving the planet and its resources for the benefit of not only today's generation but also the future.
B) To meet the needs of the present without compromising the ability of future generations to meet their needs.
C) To ensure that business and the community work together to preserve limited resources while also ensuring that business is appropriately rewarded for its efforts.
D) To foster an environment that satisfies the requirements of the triple bottom line-namely people, profit, and the planet-the keys to our future survival.

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B

Which of the following is NOT a stakeholder, as considered from the P-People perspective of sustainability?


A) Customers
B) Government
C) Workers
D) Investors

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When people and profit intersect, from a sustainability perspective, which of the following areas is most impacted?


A) Equitability
B) Sustainability
C) Bearability
D) Viability

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Over which stage of the product's life cycle does operations management have the greatest amount of direct control?


A) Extraction
B) Packaging/transportation
C) Usage
D) Disposal

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Which of the following sustainability issues has a significant impact on supply chain relationships?


A) Culture
B) Common usage of lean systems
C) Location
D) Governmental regulations and tariffs

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