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Which of the following did management at Zappos do to reduce the level of formalization in their organization?


A) They avoided asking their customer service reps in call centers to follow a detailed script.
B) They increased their reliance on drop-shipment orders.
C) They established top-down management as their primary strategy.
D) They put an end to the practice that enabled employees to horizontally rotate to different jobs once they had mastered a particular job.

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A typical college of business (or school of management) has several areas such as management, marketing, finance, accounting, MIS, and so on.This is an example of a(n) _____ structure.


A) simple
B) M-form
C) matrix
D) functional

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What are the characteristics of mechanistic organizations? Explain with the help of an example.

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Students' answers will vary.Mechanistic ...

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Gannett Company integrated certain important functions of USA Today.com with USA Today, while keeping other functions independent.To support this integration, the president of USA Today shifted compensation incentives for both senior teams to accomplish joint goals rather than to focus solely on each business unit's performance.This scenario best exemplifies a(n) _____.


A) multidivisional structure
B) organic organization
C) simple structure
D) ambidextrous organization

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Explain how a strategy that brings success in the current environment can lead to a firm's downfall in the future.

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Success in the current environment can l...

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If a firm pursues only a differentiation strategy, it is most likely a(n) _____ organization.


A) organic
B) mechanistic
C) integrated
D) centralized

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Describe founder imprinting.

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Company founders often define and shape ...

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Which of the following is an advantage of using a functional structure when pursuing a cost-leadership strategy?


A) It allows a cost leader to upgrade core competencies in manufacturing and logistics.
B) It enables a cost leader to build products that are different from its competitors' offerings.
C) It enables a cost leader to increase costs above that of its competitors.
D) It allows a cost leader to operate in a decentralized organizational structure.

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Which of the following statements about W.L.Gore & Associates best supports the fact that it is organized in an informal and decentralized manner?


A) W.L. Gore & Associates' employees are organized by their seniors into teams that are led by sponsors, not bosses.
B) W.L. Gore & Associates prefers e-mail communication to face-to-face communication.
C) W.L. Gore & Associates is characterized by a vertical organizational form.
D) W.L. Gore & Associates refers to its employees as associates rather than employees.

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W.L.Gore & Associates is the inventor of path-breaking new products such as breathable GORE-TEX fabrics, Glide dental floss, and Elixir guitar strings.Which of the following would be most likely to hinder its intention of fostering employee satisfaction, retention, and creativity?


A) An extremely formalized organizational structure
B) A highly organic organizational structure
C) A low degree of centralization
D) A flat organization structure

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Why does strategy implementation often require changes within an organization?


A) Strategy implementation is less important than strategy formulation.
B) Strategy implementation transforms strategy into actions and business models.
C) Strategy always follows structure.
D) Strategy implementation does not affect resource allocation and power distribution within an organization.

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To maintain its core competency of providing a superior customer experience in the face of explosive growth, Zappos split the organization into 10 standalone units.Which of the following does this scenario best illustrate?


A) How an organization accommodates strategy implementation through a flexible organizational structure
B) How strategy implementation has an effect on resource allocation and power distribution
C) How an organization demonstrates organizational inertia, and therefore sets the stage for the firm's subsequent failure
D) How an organization optimizes its organizational structure to the current situation

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Which of the following global strategies best matches with a multidivisional structure?


A) International
B) Multidomestic
C) Global-standardization
D) Transnational

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Which of the following terms or phrases best characterizes Zappos' organizational structure?


A) Centralized
B) Mechanistic
C) Extremely tall
D) Extremely flat

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Which of the following is a disadvantage of a functional strategy?


A) It frequently lacks the tools required to pursue a cost-leadership strategy.
B) It does not facilitate rich communication between members of the same department.
C) It cannot effectively address a higher level of diversification.
D) It does not allow organizations to be flexible or innovative.

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Remote Inc.is a notebook manufacturing company based in Ohio.Remote's main market is Ohio.It aims at providing its products at better prices than its competitors.Which of the following structures is Remote Inc.likely to use if it has functional setup?


A) Organic
B) Simple
C) Matrix
D) Mechanistic

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Describe how a core competency of a firm can turn into core rigidity.

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An organization's culture can be one of ...

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What is the role of a company's corporate headquarters when it uses the multidivisional structure of organization?

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A firm's corporate office is supported b...

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_____ describes the degree to which a task is divided into separate jobs.


A) Hierarchy
B) Formalization
C) Centralization
D) Specialization

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How do results-only-work-environments differ from output controls that depend on extrinsic motivation?

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These days, more and more work requires ...

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