Question 1

Which of the following statements regarding business process reengineering is NOT correct?

Accepted Answer

A)   Placing decision authority at the lowest level possible tends to reduce bureaucracy.
B)   Ideally, only steps that add value to the customer are kept in the redesigned process.
C)   Most reengineering is done without the need to invest in new technologies.
D)   Reengineering is appropriate when processes simply cannot be improved in small steps.

Question 2

A machine center can produce 175 units per day at 100% utilization.Demand is 75 units per day,and suppliers are capable of delivering raw materials to support production of 125 units per day.If demand doubles,the flow rate will be

Accepted Answer

A)   100 units.
B)   125 units.
C)   150 units.
D)   175 units.

Question 3

It takes 1 minute to remove a burger from the cooler.The burger is cooked for 2 minutes and requires constant monitoring (the worker cannot do something else during cooking).Cooked burgers are assembled into sandwiches with buns,lettuce,and tomato slices.This step takes 45 seconds per sandwich.Finally,packaging the sandwich takes about 10 seconds.What is the bottleneck in the process?
 Why?

Accepted Answer

The bottleneck is the cooking operation...

Question 4

A bank has an average of 10 customers per hour arriving into the system,and it takes an average of 30 minutes for the clerk to complete a transaction with a customer.What is the average length of the queue in the bank?

Accepted Answer

A)   20 customers
B)   5 customers
C)   3 customers
D)   None of the above

Question 5

Provide two examples for each of the following categories of good questions to ask when conducting process flow analysis:
a.Flow
b.Time
c.Quantity
d.Quality
e.Cost

Accepted Answer

a. Flow: Is the transformation process ...

Question 6

The capacity of a process is determined by

Accepted Answer

A)   the bottleneck.
B)   the maximum of the required capacity resources.
C)   throughput time.
D)   none of the above.

Question 7

Symbols used within a typical flowchart include all of the following EXCEPT

Accepted Answer

A)   a trapezoid, representing a work queue.
B)   an oval, representing the start or end of a process.
C)   an arrow, representing the flow of the work.
D)   a rectangle, representing a work activity.

Question 8

If there are multiple resources that process each transaction,then the process capacity is the sum of all the individual capacities of the resources.

Accepted Answer

A) True 
 B)False

Question 9

A process will generally have at least one bottleneck.

Accepted Answer

A) True 
 B)False

Question 10

Flowcharting requires Microsoft Visio or similar flowcharting software.

Accepted Answer

A) True 
 B)False  False

Question 11

Which of the following statements is/are correct?
(1) It is important for flowchart analysis to have a specific improvement goal in mind
(e) g.,reduce throughput time) .
(2) It is important for flowchart analysis to only use the common flowchart symbols
When creating the flowchart to avoid any confusion.

Accepted Answer

A)   Only statement (1)  is correct.
B)   Only statement (2)  is correct.
C)   Both statements are correct.
D)   Both statements are incorrect. A

Question 12

Fit the following question to the correct category: Are all operational steps or activities necessary?

Accepted Answer

A)   Flow
B)   Quantity
C)   Quality
D)   None of the above

Question 13

Consider the following two statements concerning business process reengineering (BPR) : (1) BPR results are greatest when each function redesigns its own core processes.
(2) BPR efforts should be focused on the critical processes required to meet
Customers' needs.

Accepted Answer

A)   Only statement (1 )  is correct.
B)   Only statement (2)  is correct.
C)   Both statements are correct.
D)   Both statements are incorrect.

Question 14

Process redesign tends to be cross-functional in nature and requires a complete overhaul of work methods,flows,and information systems.

Accepted Answer

A) True 
 B)False

Question 15

Throughput time is

Accepted Answer

A)   the same as the bottleneck.
B)   the maximum capacity minus the minimum capacity of a process.
C)   the time from when processing begins until a product or service is complete.
D)   applicable to customers served in a service process, but not product manufacturing. C

Question 16

Which of the following would NOT be changed due to process flow analysis?

Accepted Answer

A)   Raw materials
B)   Product or service design
C)   Job design
D)   Customers

Question 17

Analysis of the flow of information

Accepted Answer

A)   is necessary only if management wants tight control of the system.
B)   is more important than materials flow.
C)   should always accompany an analysis of materials flow.
D)   is of concern only to service industries.

Question 18

A diamond symbol in a flowchart indicates

Accepted Answer

A)   evaluation with more than one possible outcome.
B)   decision. 
C)   both (a)  and (b) .
D)   neither (a)  nor (b) .

Question 19

A service blueprint

Accepted Answer

A)   shows all points of interaction between the customer and the service providers.
B)   contains a "line of visibility."
C)   includes front-office and back-office process flows.
D)   has all of the above features.

Question 20

Process elements that might be changed when improving a process include

Accepted Answer

A)   job design.
B)   product or service design.
C)   equipment or tools.
D)   all of the above.

Exam 6: Process-Flow Analysis

Which of the following statements regarding business process reengineering is NOT correct?

Correct Answer
verified

A machine center can produce 175 units per day at 100% utilization.Demand is 75 units per day,and suppliers are capable of delivering raw materials to support production of 125 units per day.If demand doubles,the flow rate will be

Correct Answer
verified

Correct Answer
verified

The bottleneck is the cooking operation...
View Answer

A bank has an average of 10 customers per hour arriving into the system,and it takes an average of 30 minutes for the clerk to complete a transaction with a customer.What is the average length of the queue in the bank?

Correct Answer
verified

Provide two examples for each of the following categories of good questions to ask when conducting process flow analysis: a.Flow b.Time c.Quantity d.Quality e.Cost

Correct Answer
verified

a. Flow: Is the transformation process ...
View Answer

The capacity of a process is determined by

Correct Answer
verified

Symbols used within a typical flowchart include all of the following EXCEPT

Correct Answer
verified

If there are multiple resources that process each transaction,then the process capacity is the sum of all the individual capacities of the resources.

Correct Answer
verified

A process will generally have at least one bottleneck.

Correct Answer
verified

Flowcharting requires Microsoft Visio or similar flowcharting software.

Correct Answer
verified
False

Correct Answer
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A

Fit the following question to the correct category: Are all operational steps or activities necessary?

Correct Answer
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Consider the following two statements concerning business process reengineering (BPR) : (1) BPR results are greatest when each function redesigns its own core processes. (2) BPR efforts should be focused on the critical processes required to meet Customers' needs.

Correct Answer
verified

Process redesign tends to be cross-functional in nature and requires a complete overhaul of work methods,flows,and information systems.

Correct Answer
verified

Throughput time is

Correct Answer
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C

Which of the following would NOT be changed due to process flow analysis?

Correct Answer
verified

Analysis of the flow of information

Correct Answer
verified

A diamond symbol in a flowchart indicates

Correct Answer
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A service blueprint

Correct Answer
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Process elements that might be changed when improving a process include

Correct Answer
verified

Exam 6: Process-Flow Analysis

Which of the following statements regarding business process reengineering is NOT correct?

Correct AnswerverifiedShow Answer

A machine center can produce 175 units per day at 100% utilization.Demand is 75 units per day,and suppliers are capable of delivering raw materials to support production of 125 units per day.If demand doubles,the flow rate will be

Correct AnswerverifiedShow Answer

Correct AnswerverifiedThe bottleneck is the cooking operation...View AnswerShow Answer

A bank has an average of 10 customers per hour arriving into the system,and it takes an average of 30 minutes for the clerk to complete a transaction with a customer.What is the average length of the queue in the bank?

Correct AnswerverifiedShow Answer

Provide two examples for each of the following categories of good questions to ask when conducting process flow analysis: a.Flow b.Time c.Quantity d.Quality e.Cost

Correct Answerverifieda. Flow: Is the transformation process ...View AnswerShow Answer

The capacity of a process is determined by

Correct AnswerverifiedShow Answer

Symbols used within a typical flowchart include all of the following EXCEPT

Correct AnswerverifiedShow Answer

If there are multiple resources that process each transaction,then the process capacity is the sum of all the individual capacities of the resources.

Correct AnswerverifiedShow Answer

A process will generally have at least one bottleneck.

Correct AnswerverifiedShow Answer

Flowcharting requires Microsoft Visio or similar flowcharting software.

Correct AnswerverifiedFalse

Correct AnswerverifiedA

Fit the following question to the correct category: Are all operational steps or activities necessary?

Correct AnswerverifiedShow Answer

Consider the following two statements concerning business process reengineering (BPR) : (1) BPR results are greatest when each function redesigns its own core processes. (2) BPR efforts should be focused on the critical processes required to meet Customers' needs.

Correct AnswerverifiedShow Answer

Process redesign tends to be cross-functional in nature and requires a complete overhaul of work methods,flows,and information systems.

Correct AnswerverifiedShow Answer

Throughput time is

Correct AnswerverifiedC

Which of the following would NOT be changed due to process flow analysis?

Correct AnswerverifiedShow Answer

Analysis of the flow of information

Correct AnswerverifiedShow Answer

A diamond symbol in a flowchart indicates

Correct AnswerverifiedShow Answer

A service blueprint

Correct AnswerverifiedShow Answer

Process elements that might be changed when improving a process include

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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The bottleneck is the cooking operation...
View Answer

Correct Answer
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Correct Answer
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a. Flow: Is the transformation process ...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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False

Correct Answer
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A

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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C

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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