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Cree markets LED (light-emitting diode) bulbs that replace the traditional incandescent bulb. The Cree LED 60w bulb consumes 85 percent less energy and lasts for 25,000 hours. Cree is an example of


A) a cooperative.
B) an industry.
C) a nonprofit organization.
D) a business firm.
E) a government agency.

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__________ argued that senior managers of 20th century American railroads defined their business too narrowly, thus failing to create strategies to compete with airlines, barges, pipelines, and trucks.


A) Earl Bakken
B) Mark Zuckerberg
C) Reed Hastings
D) Theodore Levitt
E) Steve Jobs

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The marketing strategy of developing new products and selling them in new markets is referred to as


A) product penetration.
B) product development.
C) market development.
D) market penetration.
E) diversification.

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The CEO of an organization


A) is usually at the strategic business unit level.
B) is usually a member of the board of directors.
C) outranks the corporate level.
D) does not oversee the daily operations.
E) is the CMO.

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If Ben & Jerry's were to sell children's clothing under the Ben & Jerry's brand to Brazilians for the first time, this would be an example of a __________ strategy.


A) market penetration
B) product development
C) diversification
D) market development
E) product-market expansion

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The difference between the projection of the path to reach a new goal and the projection of the path of the results of a plan already in place is referred to as the


A) planning gap.
B) contribution margin.
C) point of difference.
D) break-even point.
E) sales response function.

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Part of the growth strategy for Yum! Brands, the parent company of KFC, Pizza Hut, and Taco Bell, is expansion of its current fast-food businesses into new markets, such as China, Russia, and India. This type of expansion would be a __________ strategy.


A) product development
B) market penetration
C) diversification
D) market development
E) market saturation

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The planning gap refers to


A) the difference between projected total costs and realized total revenues.
B) the difference between projected total costs and net profits.
C) the difference between marginal revenue and marginal cost.
D) the percentage point difference between a firm and its next largest competitor in terms of market share.
E) the difference between the projection of the path to reach a new goal and the projection of the path of the results of a plan already in place.

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An organization's competencies include all of the following except


A) profit.
B) customer service.
C) technologies.
D) resources.
E) employee skills.

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A new company projects that its sales will exceed its expenses within the first year of operation. This is an example of which type of goal?


A) dollar sales revenue
B) profit
C) market share
D) unit sales
E) quality

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An organization's __________ are the fundamental, passionate, and enduring principles that guide its conduct over time.


A) goals
B) cultures
C) strategies
D) core values
E) mission statements

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Which of the following statements reflects the key elements in developing a marketing strategy for L. M. Schofield, Inc., a company that produces specialized concrete surfaces for heavily trafficked areas such as retail outlets and amusement parks?


A) Buy ads in all the major trade journals that explain the variety of surfaces available and what uses each has.
B) Communicate with contractors using direct mail about the various walking surfaces Schofield can create for riding and walking paths.
C) Design a sample ad and test it using visitors at a trade show.
D) Hire six new sales representatives for the Midwest regional office and train them on all aspects of concrete surfaces.
E) Conduct a focus group to decide on which surface to use for a theme park in Brazil.

Correct Answer

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<no longer> Lands' End is primarily known as a catalog retailer. This means that traditional department stores, mass merchandisers, specialty shops, and other catalog retailers are considered to be Lands' End's


A) consideration set.
B) industry.
C) competitors.
D) target market.
E) stakeholders.

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Weight Watchers is a weight-management company with operations in about 30 countries. Consumers buy almost $5 billion of Weight Watchers-branded products each year, and every week approximately 1.3 million people attend Weight Watchers meetings. The company's brand recognition and meeting infrastructure are difficult for competitors to match, providing a


A) viable mission.
B) competitive advantage.
C) tactical innovation.
D) core benefit.
E) sales orientation.

Correct Answer

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The actions taken during the implementation phase of the strategic marketing process include: (1) obtain resources; (2) design the marketing organization; (3) __________; and (4) execute the marketing program.


A) position the product
B) select target markets
C) define precise tasks, responsibilities, and deadlines
D) find points of difference
E) develop the budget by estimating revenues, expenses, and profits

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George Zimmer, the former CEO of Men's Wearhouse, was known to the public as the bearded company pitchman who sells suits and sport coats on TV declaring, "You'll like the way you look. I guarantee it!" He also said that to be successful, "You've got to have a company that starts with trust and fairness." Zimmer was attempting to establish ___________ for Men's Wearhouse.


A) a vision
B) a mission statement
C) a pathos
D) a behavioral protocol
E) an organizational culture

Correct Answer

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Groups of a small number of people from different departments in an organization who are mutually accountable to accomplish a task or a common set of performance goals are referred to as


A) designated teams.
B) strategic business units.
C) cross-functional teams.
D) business committees.
E) venture squads.

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An action item list refers to an aid to implement a marketing plan that consists of four columns: (1) the task; (2) the person responsible for completing that task; (3) the date to finish the task; and (4)


A) the budget.
B) the points of difference.
C) what is to be delivered.
D) the promotional message.
E) the product or service.

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The actions taken during the implementation phase of the strategic marketing process include: (1) obtain resources; (2) __________; (3) define precise tasks, responsibilities, and deadlines; and (4) execute the marketing program.


A) select target markets
B) design marketing organization
C) position the product
D) find points of difference
E) develop the budget by estimating revenues, expenses, and profits

Correct Answer

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Each strategic business unit has marketing and other specialized activities (e.g., finance, manufacturing, or research and development) at the __________ level, where groups of specialists actually create value for the organization.


A) strategic
B) corporate
C) functional
D) business unit
E) compartmental

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