Question 1

A major benefit of computer-aided design (CAD) is the increased productivity of designers.

Accepted Answer

A) True 
 B)False

Question 2

Standardization can at times lead to serious difficulties and competitive struggles, particularly when systems are running under different conditions.

Accepted Answer

A) True 
 B)False

Question 3

Incorporating design for disassembly principles in product design helps firms with ___________ design issues.

Accepted Answer

A)   legal
B)   social
C)   reuse
D)   reverse engineering
E)   reengineering

Question 4

Which one of the following is not a factor of successful product and service design?

Accepted Answer

A)   Be aware of what the competitors are doing.
B)   Be aware of what customers want.
C)   Know what government regulations are.
D)   Use computerized design techniques.
E)   Know what new technologies are available.

Question 5

Service design generally differs from product design in which of the following ways?

Accepted Answer

A)   Service design tends to focus on tangible factors.
B)   There is less latitude in detecting and correcting errors prior to delivery.
C)   There is a lesser requirement to be aware of competitors' offerings.
D)   There is less visibility to customers.
E)   There is no difference.

Question 6

A service blueprint is quite similar to an architectural drawing.

Accepted Answer

A) True 
 B)False

Question 7

Concurrent engineering is another term for sequential development.

Accepted Answer

A) True 
 B)False

Question 8

One possible disadvantage of modular design is that:

Accepted Answer

A)   replacement and repair are more difficult.
B)   failure diagnosis is more complex.
C)   the number of configurations of modules decreases.
D)   individual parts lose their identities.
E)   inventory problems arise.

Question 9

In the area of product and service design, the acronym CAD refers to:

Accepted Answer

A)   conceptually appropriate design.
B)   computer-aided design.
C)   commercial applications design.
D)   competitive advantage design.
E)   completely automated design.

Question 10

Global teams provide diversity while eliminating conflicts and miscommunication.

Accepted Answer

A) True 
 B)False

Question 11

Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?

Accepted Answer

A)   Operations and Accounting
B)   Marketing and Operations
C)   Finance and Human Resources
D)   Engineering and Accounting
E)   Finance and Engineering

Question 12

Commonality of components is beneficial for manufacturing but not for services.

Accepted Answer

A) True 
 B)False

Question 13

Making plans for how products that have reached the end of their useful lives will be dealt with is the primary subject of:

Accepted Answer

A)   cradle-to-grave assessment.
B)   end-of-life programs.
C)   life-cycle analysis.
D)   three R's programs.
E)   process mapping.

Question 14

Service design often must take into account the degree of customer contact required.

Accepted Answer

A) True 
 B)False

Question 15

The assessment of the environmental impact of a product or service throughout its useful life is called:

Accepted Answer

A)   flow diagramming.
B)   service blueprinting.
C)   quality function deployment.
D)   process mapping.
E)   life cycle analysis.

Question 16

The term "degrees of newness" is associated with:

Accepted Answer

A)   average age of employees.
B)   average length of time on the job.
C)   total years of business experience.
D)   degree of design change.
E)   average age of the capital equipment.

Exam 4: Product and Service Design

One possible disadvantage of modular design is that:

Correct Answer
verified

Service design generally differs from product design in which of the following ways?

Correct Answer
verified

Standardization can at times lead to serious difficulties and competitive struggles, particularly when systems are running under different conditions.

Correct Answer
verified

Making plans for how products that have reached the end of their useful lives will be dealt with is the primary subject of:

Correct Answer
verified

Service design often must take into account the degree of customer contact required.

Correct Answer
verified

Global teams provide diversity while eliminating conflicts and miscommunication.

Correct Answer
verified

A major benefit of computer-aided design (CAD) is the increased productivity of designers.

Correct Answer
verified

Commonality of components is beneficial for manufacturing but not for services.

Correct Answer
verified

A service blueprint is quite similar to an architectural drawing.

Correct Answer
verified

In the area of product and service design, the acronym CAD refers to:

Correct Answer
verified

Incorporating design for disassembly principles in product design helps firms with ___________ design issues.

Correct Answer
verified

Concurrent engineering is another term for sequential development.

Correct Answer
verified

The assessment of the environmental impact of a product or service throughout its useful life is called:

Correct Answer
verified

Which one of the following is not a factor of successful product and service design?

Correct Answer
verified

Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?

Correct Answer
verified

The term "degrees of newness" is associated with:

Correct Answer
verified

Exam 4: Product and Service Design

One possible disadvantage of modular design is that:

Correct AnswerverifiedShow Answer

Service design generally differs from product design in which of the following ways?

Correct AnswerverifiedShow Answer

Standardization can at times lead to serious difficulties and competitive struggles, particularly when systems are running under different conditions.

Correct AnswerverifiedShow Answer

Making plans for how products that have reached the end of their useful lives will be dealt with is the primary subject of:

Correct AnswerverifiedShow Answer

Service design often must take into account the degree of customer contact required.

Correct AnswerverifiedShow Answer

Global teams provide diversity while eliminating conflicts and miscommunication.

Correct AnswerverifiedShow Answer

A major benefit of computer-aided design (CAD) is the increased productivity of designers.

Correct AnswerverifiedShow Answer

Commonality of components is beneficial for manufacturing but not for services.

Correct AnswerverifiedShow Answer

A service blueprint is quite similar to an architectural drawing.

Correct AnswerverifiedShow Answer

In the area of product and service design, the acronym CAD refers to:

Correct AnswerverifiedShow Answer

Incorporating design for disassembly principles in product design helps firms with ___________ design issues.

Correct AnswerverifiedShow Answer

Concurrent engineering is another term for sequential development.

Correct AnswerverifiedShow Answer

The assessment of the environmental impact of a product or service throughout its useful life is called:

Correct AnswerverifiedShow Answer

Which one of the following is not a factor of successful product and service design?

Correct AnswerverifiedShow Answer

Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?

Correct AnswerverifiedShow Answer

The term "degrees of newness" is associated with:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified