Question 1

Kaizen is a technique that emerged as a refinement of the philosophy of continuous improvement.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is the cost of quality classification for costs such as defects that pass through the system,such as customer warranty replacements,loss of customer or goodwill,handling complaints and product repair?

Accepted Answer

A)  Appraisal costs
B)  Prevention costs
C)  External failure costs
D)  Customer return cost
E)  Workmanship costs

Question 3

One of the tools of a quality control department that is used in a TQM program is acceptance sampling.

Accepted Answer

A) True 
 B)False

Question 4

Kaizen is another term for what activity?

Accepted Answer

Continuous...

Question 5

The idea that statistical methods of quality control,including six-sigma,only reduce the likelihood of defects not prevent them is central to what alternative quality system?

Accepted Answer

The answer of The idea that statistical methods of quality...

Question 6

The Malcolm Baldrige National Quality Award represents the U.S.government's endorsement of quality as an essential part of successful business strategy.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is the cost of quality classification for costs such as scrap,rework or repair?

Accepted Answer

A)  Appraisal costs
B)  Prevention costs
C)  External failure costs
D)  Internal failure costs
E)  Rework and wastage

Question 8

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Accepted Answer

A) True 
 B)False

Question 9

One of the tools of a quality control department that is used in a TQM program is process sampling.

Accepted Answer

A) True 
 B)False

Question 10

A DMPO is essentially the same thing as a DMAIC.

Accepted Answer

A) True 
 B)False

Question 11

A typical manufacturing QC department has a variety of functions to perform including planning and budgeting for the QC program in a plant.

Accepted Answer

A) True 
 B)False

Question 12

The dimension of design quality that concerns secondary characteristics is which of the following?

Accepted Answer

A)  Features
B)  Serviceability
C)  Reliability
D)  Reputation
E)  Perceived quality

Question 13

Six-sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

Accepted Answer

A) True 
 B)False

Question 14

The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

Accepted Answer

A)  Fourteen steps for quality management
B)  Quality is free
C)  Customer focus
D)  Zero defects
E)  Six-sigma

Question 15

The Grading Criteria of the Baldrige Award for total quality management includes which of the following?

Accepted Answer

A)  Future plans
B)  Information and analysis
C)  Standardization
D)  Control
E)  None of the above

Question 16

One SPC tool used in total quality management is the Pareto chart.

Accepted Answer

A) True 
 B)False

Question 17

While small business organizations can seek to achieve the Baldrige National Quality Award health care organizations,like hospitals,can't.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following are not eligible to be considered for the Baldrige Award?

Accepted Answer

A)  Small businesses
B)  Health care organizations
C)  Educational institutions
D)  State highway patrol organizations
E)  Nuclear power plants

Question 19

Which of the following tools uses a graphical representation of the production process to suggest potential sources of process variation?

Accepted Answer

A)  Process flow diagram
B)  Check sheet
C)  Pareto chart
D)  Histogram
E)  Run chart

Question 20

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

Accepted Answer

A)  To encourage the spread of statistical quality control
B)  To improve human resource development and management in manufacturing
C)  To improve competitiveness of American firms
D)  To prove that American firms were competitive in quality
E)  To emphasize the use of quantitative methods in process management

Exam 9: Six Sigma Quality

One of the tools of a quality control department that is used in a TQM program is process sampling.

Correct AnswerverifiedShow Answer

The dimension of design quality that concerns secondary characteristics is which of the following?

Correct AnswerverifiedShow Answer

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Correct AnswerverifiedShow Answer

The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

Correct AnswerverifiedShow Answer

Which of the following are not eligible to be considered for the Baldrige Award?

Correct AnswerverifiedShow Answer

A DMPO is essentially the same thing as a DMAIC.

Correct AnswerverifiedShow Answer

Six-sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

Correct AnswerverifiedShow Answer

The Grading Criteria of the Baldrige Award for total quality management includes which of the following?

Correct AnswerverifiedShow Answer

Which of the following tools uses a graphical representation of the production process to suggest potential sources of process variation?

Correct AnswerverifiedShow Answer

While small business organizations can seek to achieve the Baldrige National Quality Award health care organizations,like hospitals,can't.

Correct AnswerverifiedShow Answer

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

Correct AnswerverifiedShow Answer

Which of the following is the cost of quality classification for costs such as defects that pass through the system,such as customer warranty replacements,loss of customer or goodwill,handling complaints and product repair?

Correct AnswerverifiedShow Answer

Kaizen is another term for what activity?

Correct AnswerverifiedContinuous...View AnswerShow Answer

Which of the following is the cost of quality classification for costs such as scrap,rework or repair?

Correct AnswerverifiedShow Answer

One SPC tool used in total quality management is the Pareto chart.

Correct AnswerverifiedShow Answer

The idea that statistical methods of quality control,including six-sigma,only reduce the likelihood of defects not prevent them is central to what alternative quality system?

Correct AnswerverifiedShow Answer

One of the tools of a quality control department that is used in a TQM program is acceptance sampling.

Correct AnswerverifiedShow Answer

Kaizen is a technique that emerged as a refinement of the philosophy of continuous improvement.

Correct AnswerverifiedShow Answer

The Malcolm Baldrige National Quality Award represents the U.S.government's endorsement of quality as an essential part of successful business strategy.

Correct AnswerverifiedShow Answer

A typical manufacturing QC department has a variety of functions to perform including planning and budgeting for the QC program in a plant.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Continuous...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified