Question 1

Cross-training is best defined as:

Accepted Answer

A)   the type of off-the-job training that takes place on equipment set up in a special area.
B)   the type of training in which employees learn to perform more than one job.
C)   the off-the-job training method in which specific roles are assigned to the participants.
D)   the training program aimed at strengthening a particular skill and involves working alongside an experienced person.

Question 2

Which of the following is the main advantage of classroom training?

Accepted Answer

A)   It typically brings about a two-way communication between the instructor and the trainee.
B)   It allows trainees to directly practice what they are learning.
C)   A large amount of information can be delivered to the trainees through the Internet.
D)   A large quantity of information can be delivered to more than one trainee in a relatively short time.

Question 3

In the context of coaching an employee,when an employee makes a mistake,the supervisor should:

Accepted Answer

A)   focus primarily on the perceived deficiencies in the employee's character.
B)   work with the employee, focusing on solving the problem.
C)   call for a meeting and reprimand the concerned employee.
D)   authoritatively dictate to the employee as to how he/she is expected to perform.

Question 4

Which of the following training techniques would be most suitable for training employees in human relations skills such as communicating,resolving conflicts,and working with people of other races?

Accepted Answer

A)   Role-playing
B)   Distance learning
C)   Computer-based training
D)   Autogenic training

Question 5

A supervisor should not use a mentoring relationship as an excuse for failure to encourage all employees in the work group.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is the first step in the process of providing training to employees?

Accepted Answer

A)   Setting objectives for training
B)   Deciding who will participate in the training program
C)   Choosing training methods
D)   Assessing needs for training

Question 7

Which of the following is an advantage closely associated with vestibule training?

Accepted Answer

A)   The employees are less likely to commit errors when put on the job.
B)   This training mode is comparatively less expensive than the on-the-job mode.
C)   The trainees contribute directly toward increasing the productivity of the firm.
D)   This form of training is the least time consuming of all the other modes of training.

Question 8

Computer-based instruction typically turns out to be costlier than other training methods when there are many trainees.

Accepted Answer

A) True 
 B)False

Question 9

How can supervisors evaluate the effectiveness of training?

Accepted Answer

The most basic way to evaluate training ...

Question 10

Amber's division is about to switch over to a new computerized telephone system in the upcoming month.She realizes that everyone in her division would have to undergo training to operate the new telephone system.Which of the following reasons has led Amber to decide on a training program for her employees?

Accepted Answer

A)   The need to adhere to government regulations
B)   The inefficiency of the employees
C)   The increase in the frequency of client complaints
D)   The need to make employees familiar with new technology

Question 11

In the context of small organizations,who is usually responsible for the orientation of employees?

Accepted Answer

A)   Human resources department personnel
B)   The employees themselves
C)   The supervisor
D)   The stockholders of the company

Question 12

Apprenticeship is best defined as:

Accepted Answer

A)   the training that involves working alongside an experienced person, who shows the trainee how to do the various tasks of the job.
B)   the training that takes place on equipment set up in a special area off the job site.
C)   the training that involves delivering training programs via computer-based training aids in the absence of a live instructor.
D)   the off-the-job training method in which specific roles are assigned to the participants.

Question 13

On-the-job training is best suited for training employees for complex and risky jobs.

Accepted Answer

A) True 
 B)False

Question 14

In addition to the initial information provision,an orientation should involve follow-up.

Accepted Answer

A) True 
 B)False

Question 15

Training is best defined as the process of:

Accepted Answer

A)   increasing the skills that will enable employees to better meet the organization's goals.
B)   making the transition phase after adjournment of a team as smooth as possible.
C)   developing objectives that specify how each department will support organizational goals.
D)   planning what to do if the original plans or objectives set by an organization do not work out.

Question 16

In the context of orientation of new employees,which of the following is true?

Accepted Answer

A)   It is time consuming and often reduces employee efficiency.
B)   It often gives employees a sense that their individuality would be crushed.
C)   It encourages employees to develop a positive attitude.
D)   It strictly discourages employees from forming informal groups.

Question 17

The supervisors are usually in the best position to determine whether a training process is working efficiently.

Accepted Answer

A) True 
 B)False

Question 18

A technique that enhances the usefulness of role-playing is to videotape the session and play it back so participants can see how they looked and sounded.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is the last step in the process of planning a training program for employees?

Accepted Answer

A)   Conducting training in a timely manner
B)   Deciding who will participate in the training program
C)   Setting objectives for the training
D)   Choosing training methods

Question 20

A supervisor and employee should work on more than one problem at a time so as to increase the efficiency of the employee.

Accepted Answer

A) True 
 B)False

Exam 16: Providing Orientation and Training

In addition to the initial information provision,an orientation should involve follow-up.

Correct Answer
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Correct Answer
verified

Which of the following is the last step in the process of planning a training program for employees?

Correct Answer
verified

Computer-based instruction typically turns out to be costlier than other training methods when there are many trainees.

Correct Answer
verified

In the context of coaching an employee,when an employee makes a mistake,the supervisor should:

Correct Answer
verified

A supervisor and employee should work on more than one problem at a time so as to increase the efficiency of the employee.

Correct Answer
verified

In the context of small organizations,who is usually responsible for the orientation of employees?

Correct Answer
verified

The supervisors are usually in the best position to determine whether a training process is working efficiently.

Correct Answer
verified

Cross-training is best defined as:

Correct Answer
verified

On-the-job training is best suited for training employees for complex and risky jobs.

Correct Answer
verified

A supervisor should not use a mentoring relationship as an excuse for failure to encourage all employees in the work group.

Correct Answer
verified

Which of the following is an advantage closely associated with vestibule training?

Correct Answer
verified

A technique that enhances the usefulness of role-playing is to videotape the session and play it back so participants can see how they looked and sounded.

Correct Answer
verified

Apprenticeship is best defined as:

Correct Answer
verified

Training is best defined as the process of:

Correct Answer
verified

Which of the following training techniques would be most suitable for training employees in human relations skills such as communicating,resolving conflicts,and working with people of other races?

Correct Answer
verified

Which of the following is the main advantage of classroom training?

Correct Answer
verified

In the context of orientation of new employees,which of the following is true?

Correct Answer
verified

How can supervisors evaluate the effectiveness of training?

Correct Answer
verified
The most basic way to evaluate training ...
View Answer

Which of the following is the first step in the process of providing training to employees?

Correct Answer
verified

Exam 16: Providing Orientation and Training

In addition to the initial information provision,an orientation should involve follow-up.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is the last step in the process of planning a training program for employees?

Correct AnswerverifiedShow Answer

Computer-based instruction typically turns out to be costlier than other training methods when there are many trainees.

Correct AnswerverifiedShow Answer

In the context of coaching an employee,when an employee makes a mistake,the supervisor should:

Correct AnswerverifiedShow Answer

A supervisor and employee should work on more than one problem at a time so as to increase the efficiency of the employee.

Correct AnswerverifiedShow Answer

In the context of small organizations,who is usually responsible for the orientation of employees?

Correct AnswerverifiedShow Answer

The supervisors are usually in the best position to determine whether a training process is working efficiently.

Correct AnswerverifiedShow Answer

Cross-training is best defined as:

Correct AnswerverifiedShow Answer

On-the-job training is best suited for training employees for complex and risky jobs.

Correct AnswerverifiedShow Answer

A supervisor should not use a mentoring relationship as an excuse for failure to encourage all employees in the work group.

Correct AnswerverifiedShow Answer

Which of the following is an advantage closely associated with vestibule training?

Correct AnswerverifiedShow Answer

A technique that enhances the usefulness of role-playing is to videotape the session and play it back so participants can see how they looked and sounded.

Correct AnswerverifiedShow Answer

Apprenticeship is best defined as:

Correct AnswerverifiedShow Answer

Training is best defined as the process of:

Correct AnswerverifiedShow Answer

Which of the following training techniques would be most suitable for training employees in human relations skills such as communicating,resolving conflicts,and working with people of other races?

Correct AnswerverifiedShow Answer

Which of the following is the main advantage of classroom training?

Correct AnswerverifiedShow Answer

In the context of orientation of new employees,which of the following is true?

Correct AnswerverifiedShow Answer

How can supervisors evaluate the effectiveness of training?

Correct AnswerverifiedThe most basic way to evaluate training ...View AnswerShow Answer

Which of the following is the first step in the process of providing training to employees?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The most basic way to evaluate training ...
View Answer

Correct Answer
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