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Exam 6: Performance Management

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Question 21

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Carolyn is a very likable employee. Recently, her boss rated her at the highest level of all areas of performance, even though in some areas her performance did not warrant this judgment. This is an example of a ___________ perceptual error.

A) Halo
B) Leniency
C) Central tendency
D) Recency
E) Contrast

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Question 22

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Goals should be written to state the measurable extent (quantity) to which a goal is accomplished, but should never include a quality aspect because quality cannot be stated in measurable terms.

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Question 23

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The sales department of a mutual fund firm set goals for the next fiscal year to sell a certain number of mutual funds each month. The firm only set targets and not anything about how they will meet this target. These goals are ________ goals.

Melissa's manager set a goal that she should be able to produce 16 widgets per hour. This is a(n) ________ goal.

Measuring performance is the process of comparing performance at some point in time to a previously established expectation or goal.

Evaluating people or objects by comparing them with characteristics of other recently observed people or objects is known as the ________ perceptual error.

The process of strengthening a behavior by contingently presenting something pleasing is known as:

Ferdinand sets a goal for himself of finishing the first draft of a project report by Friday. This is a performance goal.

Step 1 of the performance management process is defining performance.

The second step of the performance management process, monitoring and evaluating performance, involves measuring goal achievement.

Both punishment and extinction decrease undesired behaviors.

Negative reinforcement is:

Matt completed his assignments on time as his teacher had said that she would allow extra play time to children who submit their assignments on or before time. Which of the following made Matt complete his assignments on time?

Forming an overall impression about a person or object and then having that impression bias ratings about that person or object is known as the ________ perceptual error.

Effective managers give employees timely and task-specific feedback about what they are doing right, but do not give feedback about what they are doing wrong.

Dr. Beswick enjoys teaching college courses. He likes the salary he receives as well as the ability to travel in summers. However, he also finds the job challenging and enjoyable. This would imply that he is working for:

Writing goals down increases goal commitment and the likelihood of successfully meeting the goal.

What is the "law of effect"? Why is it important for managers?

To minimize central tendency bias, a manager should:

The most effective reinforcement schedules are fixed ratio and fixed interval.