FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 6: Process-Flow Analysis

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 1

Multiple Choice

Review LaterAdd Note

Review Later

A service blueprint is used to analyze and manage the service process because it involves:

A) The identification of flows,bottlenecks,and customer interaction points
B) The design of the services advertising campaign
C) The identification of the consumer benefit concept
D) All of the above

Correct Answer

verified

Show Answer

Question 2

True/False

Review LaterAdd Note

Review Later

A line of visibility separates the parts of a service that come in direct contact with customers from those that do not.

Correct Answer

verified

Show Answer

Question 3

Multiple Choice

Review LaterAdd Note

A diamond symbol in a flowchart indicates:

A process view emphasizes that it is important for a business to function as independent silos.

Which of the following statements about Little's Law is NOT include?

A process will generally have at least one bottleneck.

Which of the following statements regarding business process reengineering (BPR) is NOT true?

In the process view of business,which of the following should be identified when defining the system?

The first step in process flow analysis is:

Which of the following would NOT be changed due to process flow analysis?

A numerically controlled machining center has an average processing capacity of 5000 units per day.It receives an average of 3000 units of inventory from another machining center and it has to supply an average of 1000 units of finished goods to the packaging section.Assuming that the company incurs a significant cost for carrying finished goods supplied to the packaging section,the flow rate of the machining process is:

If there are multiple resources that process each transaction,then the process capacity is the sum of all the individual capacities of the resources.

Which of the following is NOT one of the four principles of process redesign?

Process elements that might be changed when improving a process include:

If a factory has 100,000 units of materials in the system and if the average flow rate of the system is 5000 units per day,then according to Little's Law,the average throughput time is:

Process redesign tends to be cross-functional in nature and requires a complete overhaul of work methods,flows,and information systems.

A store open 24 hours per day is interested in determining store traffic.They found that customers arrive uniformly at the rate of 10 customers per hour.The store has a single worker to process customers.The worker takes an average of 5 minutes to process a customer.If we assume that every customer must be processed,what is the average number of customers in the store?

If I denotes the average inventory in the system,T denotes the average throughput time,and R denotes the average flow rate of the system,then by Little's Law:

Analysis of the flow of information:

It takes 1 minute to remove a burger from the cooler.The burger is cooked for 2 minutes and requires constant monitoring (the worker cannot do something else during cooking).Cooked burgers are assembled into sandwiches with buns,lettuce,and tomato.This step takes 45 seconds per sandwich.Finally,packaging the sandwich takes about 10 seconds.What is the bottleneck in the process? Why?