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Exam 12: Power,influence,and Politics

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Question 21

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Which of the following is a "hard" influence tactic?

A) consultation
B) legitimating tactics
C) ingratiation
D) personal appeals
E) rational persuasion

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Question 22

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___________ power tends to produce __________.

A) Positive legitimate; resistance
B) Reward; commitment
C) Expert; commitment
D) Referent; compliance
E) Legitimate negative; commitment

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Question 23

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Compliance can be a result of __________ power.

The ability to make threats or deliver punishment gives an individual or organization _______ power.

Eleanor and her coworkers have all worked in Human Resources for over five years.The director of HR recently retired,and Eleanor was promoted to replace him.How will Eleanor utilize each of the bases of power now that she has been promoted to a managerial position over former coworkers? What advice should a person in this situation follow?

Meg manages a small nonprofit group that assists abused women.Recently Sarah,one of her employees,notices that Meg has been more focused on getting good press for herself than for the women that she helps.Meg wants to position herself to win the Personal Service Award from the mayor of their community.Sarah thinks they should work towards positioning their group for additional funding.In this case,political tactics that counter Meg's interests will likely

How can you increase your own influence?

What type of power tends to produce commitment?

Of the following,the most frequently used influence tactic is

Which of the following statements about impression management is ?

You own your own management consulting firm.At a recent seminar,the owner of a local supermarket chain asks you to help him differentiate between a coalition and a network.Which of the following would be a correct response?

Using _________ basing a request on explicit or implied support from superiors.

Research shows that most interviewer impressions of job candidates are formed rationally through careful questioning.

Ethan tried to convince his subordinates to accept a new policy by showing them that the policy is consistent with the organizational rules and policies.He also showed them that the people above him had already supported and sanctioned the policy.What influence tactic was Ethan using?

Marcy grudgingly agrees to Herb's proposal and needs a lot of prodding to satisfy the minimum requirements.Marcy is exhibiting

Coalition building is getting others to support your efforts to persuade someone to do something.

Grace's overriding goal is to increase productivity and competitiveness in her company.She is willing to take her time,because she knows that _____ is a matter of degree,not an either-or proposition.

Therese is a charismatic person who is often able to get other employees to work late on special projects by being very friendly and fun to be around.She is exercising her ______ power.

Maxine spends almost one day every week just managing e-mail and at least another two days a week in meetings.She clearly needs help to accomplish all of her responsibilities.To do this will necessitate _______ and _______ empowerment.

"Carolyn,you are the best facilitator we have.Can you help me to create a discussion guide for my focus group?" This is a soft influence tactic,known as