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Exam 2: Values and Attitudes

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Question 1

Multiple Choice

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Genevieve is a very religious person who does volunteer work for her church on weekends.When it came to selecting who would chair the United Fund drive for the department,her manager immediately thought of her and asked her to serve.The manager's action reflects the __________ model of job satisfaction.

A) dispositional components
B) value attainment
C) met expectations
D) need fulfillment
E) equity

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Question 2

Multiple Choice

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Which of the following is not one of the predominant models of the causes of job satisfaction?

A) Value attainment
B) Dispositional factors
C) Cognitive dissonance
D) Equity
E) Met expectations

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C

Question 3

Multiple Choice

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According to research,the relationship between job performance and job satisfaction is best summarized by which of the following statements?

Johan believes that saving the earth is our most important responsibility.He will be strongly committed to an employer who issues hybrid cars to all sales people,emphasizes recycling,and supports volunteerism to clean up the local river.

Turnover is always bad for organizations.

The head of ABC Company announces that the company is going to start a weekend project teaching self-defense techniques to underprivileged kids in the neighborhood.Thomas decides to register for the project,as he is a trained kickboxer.This action of Thomas reflects the __________ component of his attitude.

Jason is working at Sushow Motors.The position,as originally described,involved conducting research with customers.Instead,Jason is answering phones and filing.He's very unhappy and thinks he should find another job.This thought process is

What is OCB? Why does it matter to managers? Now provide an example of how OCB applies to your life in college.

Wanderlust Tech Group creates new video games.The staff consists of young,tech-savvy college graduates.Over 80 percent of employees in this close-knit company are recognized "gamers." They have fun together in and out of work. Recently,management has noticed increased turnover and teams have missed several project deadlines.The company changed its hiring criteria about eight months ago to include values associated with self-transcendence and conservation.Human Resources feels that these traits are consistent with the company's vision and goals.A recent employee attitude survey showed that younger employees prefer to work in autonomous teams in which they have more latitude over how the work gets done.While management likes the value of autonomy,it believes that teams need a team leader.The survey further showed that employees desire more recognition and more career paths.The company is relatively small and there are not many managerial positions that can be used for promotions.Results confirmed high levels of employee commitment and perceived organizational support. Some of the more tenured employees have become disgruntled about the salaries paid to new hires.New hires are making only a few thousand dollars a year less than more experienced people.The company feels that it's progressive policy about telecommuting allows employees to work from home and should allay any complaints about pay. Using the 3-Step Problem-Solving Approach,describe how management can address these issues.

______ is one element that allows employees to balance their work lives and family lives.

The _________ model suggests that managers should structure the work environment and rewards to match employees.

________ is the harnessing of organization members' selves to their work roles.

The president of American Systems announces that all employees will be going on a trip to San Francisco.Some employees like the idea and some don't.According to the _________ component of attitudes,these evaluations reflect the feelings of the employees.

Low job satisfaction and low employee engagement can lead to

Samuel values his tradition and conformity.Not surprisingly,family time is very important to him.His employer,Stillman & Sons,expects him to work on holidays.Stillman & Sons and Samuel do not share the values of

In Schwartz's model,conformity and tradition are in the same wedge,but conformity is seen as less extreme than tradition.

Maria focuses on community volunteerism,while Anna focuses on getting a promotion at work._____ are represented by Maria's and Anna's focuses.

One of the top five drivers of employee engagement for organizations in North America is pay.

Explain Schwartz's model of values.Identify two of your own values.Are these values adjacent,farther apart or opposing? Describe a situation that you faced and how your resolution reflects these values.

______ is defined by restraint of actions,inclinations,and impulses likely to upset or harm others and violate social expectations or norms.