Question 1

Which of these statements about workplace violence is FALSE?

Accepted Answer

A)   Workplace violence is a stressor for those who observe the violence, not just those who experience it.
B)   Employees in high-risk jobs may experience stress even if they have not personally experienced or observed workplace violence.
C)   After workplace violence, counsellors assist many employees, not just direct victims of the violence.
D)   The likelihood of experiencing workplace violence is higher in the United States than in Canada.
E)   Some victims of workplace violence take long-term disability leave to recover from the assault and the severe distress of the incident.

Question 2

The Director of Nursing at Smalltown General Hospital claims that several nurses are experiencing job burnout.Describe the three components of this job burnout that should be evident from these nurses.Your description of each component should include an example related to nursing.Also,briefly identify two possible characteristics of nursing that might have contributed to this job burnout.

Accepted Answer

Job burnout is due to interpersonal and ...

Question 3

Which of the following statements about stress is FALSE?

Accepted Answer

A)   Employees are the most productive when they experience no stress.
B)   Stress is caused by stressors.
C)   Two people located in the same work environment might experience different levels of stress.
D)   The general adaptation syndrome describes the stress experience.
E)   Continued exposure to very high stress levels may lead to permanent physiological and psychological damage.

Question 4

Two employees in the same job face the same stressors each day,yet one shows signs of distress while the other does not.This difference occurs because:

Accepted Answer

A)   the low-stress employee might perceive the stressors as less of a threat.
B)   the high-stress employee might be less physically and mentally fit and therefore has a lower threshold of resistance to stress.
C)   the high-stress employee might be using ineffective strategies to cope with the consequences of stress.
D)   All of these statements explain the difference reactions by these two people.
E)   None of these statements explains the difference reactions by these two people.

Question 5

Eustress refers to:

Accepted Answer

A)   the degree of physiological, psychological and behavioral deviation from healthy functioning.
B)   stress experienced by anyone who is less than 25 years old.
C)   the process of emotional exhaustion, cynicism and reduced efficacy resulting from prolonged exposure to stress.
D)   any stressful situation that causes the employee to experience involuntary fits of laughter.
E)   the healthy, positive, constructive outcome of stressful events and the stress response.

Question 6

People have more resilience when they have a sense of purpose and are in touch with their personal values.

Accepted Answer

A) True 
 B)False

Question 7

Stress is best described as:

Accepted Answer

A)   the physiological disorders we experience from adverse environmental conditions.
B)   an adaptive response to a situation that is perceived as challenging or threatening to the person's wellbeing.
C)   a series of events that cause emotional exhaustion and cynicism towards customers.
D)   environmental conditions that place a physical or emotional demand on the person.
E)   a behavior pattern of people with low risk of heart disease.

Question 8

Work enthusiasts are described as a type of workaholic.

Accepted Answer

A) True 
 B)False

Question 9

Repeated and hostile or unwanted conduct,verbal comments,actions or gestures,that affect an employee's dignity or psychological or physical integrity is called:

Accepted Answer

A)   job burnout.
B)   workplace violence.
C)   a role-related stressor.
D)   sexual harassment.
E)   psychological harassment.

Question 10

All of the following are interpersonal stressors EXCEPT:

Accepted Answer

A)   job burnout.
B)   workplace bullying.
C)   organizational politics.
D)   workplace violence.
E)   sexual harassment.

Question 11

Low task control occurs when:

Accepted Answer

A)   the work schedule is controlled by someone else.
B)   the employee's work is paced by a machine.
C)   the job involves monitoring equipment.
D)   all of these conditions exist.
E)   none of these conditions exists.

Question 12

According to the general adaptation syndrome,the first stage of stress adaptation is:

Accepted Answer

A)   exhaustion
B)   resistance
C)   relapse
D)   role ambiguity
E)   none of these statements is correct

Question 13

Which of these jobs would be most susceptible to job burnout?

Accepted Answer

A)   Warehouse stockroom employee (stocks inventory) 
B)   Lighthouse keeper
C)   Nurse
D)   Night security guard
E)   Computer software engineer working alone on a new product

Question 14

Some writers argue that the ONLY way that companies can effectively manage stress is by:

Accepted Answer

A)   firing employees who complain that they are stressed.
B)   removing the stressors that cause unnecessary tension and burnout.
C)   providing programs that make employees more 'stress-fit'.
D)   changing all work-life initiatives into family-friendly initiatives.
E)   offering employee assistance programs.

Question 15

Corporate fitness and wellness programs improve employee health but have almost no effect on the consequences of work-related stress.

Accepted Answer

A) True 
 B)False

Question 16

Some jobs are considered more stressful than others.Describe what this really means and give two reasons why someone in a 'high-stress' job might experience less stress than another person in a 'low-stress' job.

Accepted Answer

Jobs are more stressful if they have mor...

Question 17

One of the most disturbing effects of stress in modern society is that it increases the risk of:

Accepted Answer

A)   oversleeping.
B)   backaches.
C)   cardiovascular disease.
D)   low blood pressure.
E)   hiccups.

Question 18

Relaxation and meditation reduce stress mainly by removing stressors.

Accepted Answer

A) True 
 B)False

Question 19

Research suggests that relaxation and meditation programs are effective at:

Accepted Answer

A)   reducing role ambiguity.
B)   reducing blood-pressure levels and muscle tension.
C)   increasing social support to combat stress.
D)   increasing the incidence of Type A behavior.
E)   doing all of the things described in the other statements for this question.

Question 20

Workaholism includes the three dimensions of:

Accepted Answer

A)   efficacy, cynicism, and emotional exhaustion.
B)   work enjoyment, drive to succeed, and work involvement.
C)   alarm reaction, resistance, exhaustion.
D)   time, strain, and role.
E)   cynicism, drive to succeed, and resistance.

Exam 7: Work-Related Stress and Stress Management

One of the most disturbing effects of stress in modern society is that it increases the risk of:

Correct Answer
verified

Which of the following statements about stress is FALSE?

Correct Answer
verified

Some writers argue that the ONLY way that companies can effectively manage stress is by:

Correct Answer
verified

Eustress refers to:

Correct Answer
verified

Correct Answer
verified
Job burnout is due to interpersonal and ...
View Answer

Two employees in the same job face the same stressors each day,yet one shows signs of distress while the other does not.This difference occurs because:

Correct Answer
verified

Repeated and hostile or unwanted conduct,verbal comments,actions or gestures,that affect an employee's dignity or psychological or physical integrity is called:

Correct Answer
verified

Work enthusiasts are described as a type of workaholic.

Correct Answer
verified

Which of these statements about workplace violence is FALSE?

Correct Answer
verified

Some jobs are considered more stressful than others.Describe what this really means and give two reasons why someone in a 'high-stress' job might experience less stress than another person in a 'low-stress' job.

Correct Answer
verified
Jobs are more stressful if they have mor...
View Answer

People have more resilience when they have a sense of purpose and are in touch with their personal values.

Correct Answer
verified

Low task control occurs when:

Correct Answer
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All of the following are interpersonal stressors EXCEPT:

Correct Answer
verified

Stress is best described as:

Correct Answer
verified

Workaholism includes the three dimensions of:

Correct Answer
verified

Relaxation and meditation reduce stress mainly by removing stressors.

Correct Answer
verified

Corporate fitness and wellness programs improve employee health but have almost no effect on the consequences of work-related stress.

Correct Answer
verified

According to the general adaptation syndrome,the first stage of stress adaptation is:

Correct Answer
verified

Research suggests that relaxation and meditation programs are effective at:

Correct Answer
verified

Which of these jobs would be most susceptible to job burnout?

Correct Answer
verified

Exam 7: Work-Related Stress and Stress Management

One of the most disturbing effects of stress in modern society is that it increases the risk of:

Correct AnswerverifiedShow Answer

Which of the following statements about stress is FALSE?

Correct AnswerverifiedShow Answer

Some writers argue that the ONLY way that companies can effectively manage stress is by:

Correct AnswerverifiedShow Answer

Eustress refers to:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedJob burnout is due to interpersonal and ...View AnswerShow Answer

Two employees in the same job face the same stressors each day,yet one shows signs of distress while the other does not.This difference occurs because:

Correct AnswerverifiedShow Answer

Repeated and hostile or unwanted conduct,verbal comments,actions or gestures,that affect an employee's dignity or psychological or physical integrity is called:

Correct AnswerverifiedShow Answer

Work enthusiasts are described as a type of workaholic.

Correct AnswerverifiedShow Answer

Which of these statements about workplace violence is FALSE?

Correct AnswerverifiedShow Answer

Some jobs are considered more stressful than others.Describe what this really means and give two reasons why someone in a 'high-stress' job might experience less stress than another person in a 'low-stress' job.

Correct AnswerverifiedJobs are more stressful if they have mor...View AnswerShow Answer

People have more resilience when they have a sense of purpose and are in touch with their personal values.

Correct AnswerverifiedShow Answer

Low task control occurs when:

Correct AnswerverifiedShow Answer

All of the following are interpersonal stressors EXCEPT:

Correct AnswerverifiedShow Answer

Stress is best described as:

Correct AnswerverifiedShow Answer

Workaholism includes the three dimensions of:

Correct AnswerverifiedShow Answer

Relaxation and meditation reduce stress mainly by removing stressors.

Correct AnswerverifiedShow Answer

Corporate fitness and wellness programs improve employee health but have almost no effect on the consequences of work-related stress.

Correct AnswerverifiedShow Answer

According to the general adaptation syndrome,the first stage of stress adaptation is:

Correct AnswerverifiedShow Answer

Research suggests that relaxation and meditation programs are effective at:

Correct AnswerverifiedShow Answer

Which of these jobs would be most susceptible to job burnout?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Job burnout is due to interpersonal and ...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Jobs are more stressful if they have mor...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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