Question 1

One reason why employees typically resist change is that they dislike predictable role patterns.

Accepted Answer

A) True 
 B)False

Question 2

The emerging view among change management experts is that resistance to change:

Accepted Answer

A)   needs to be seen as a resource.
B)   refers to the fact that employees are happy with the status quo and can perform well only in the status quo.
C)   is the change agents' distorted perception of employee behavior based on their own doubts about the success of the change process.
D)   indicates that change is not required in the organization.
E)   is an impediment to change.

Question 3

Which of the following is true about organizational change?

Accepted Answer

A)   Change agents work best when they lead the initiative alone.
B)   Groups of people with different degrees of commitment to the change contribute most to the success of public sector organizational change.
C)   Guiding coalitions that lead organizational change are limited to the executive team.
D)   Change occurs more informally through social networks.
E)   Viral change should be avoided in organizations.

Question 4

Employee involvement is almost an essential part of the change process unless the:

Accepted Answer

A)   benefits of change are unknown to the employee.
B)   organization is looking for a gradual change.
C)   change must occur quickly in the organization.
D)   employee strength of the organization is huge.
E)   organization is planning to introduce continuous changes.

Question 5

Transformational leaders act as agents of organizational change.

Accepted Answer

A) True 
 B)False

Question 6

A major consumer-products company wanted to create a more entrepreneurial and marketing-oriented culture.After failing to bring about the change through middle management,senior executives worked directly with selected teams of front-line employees.These teams,which represented each area of the organization,worked on special projects outside the normal organizational structure.They followed the action research model to produce meaningful organizational change.Which of the following change strategies does this intervention represent?

Accepted Answer

A)   Appreciative inquiry
B)   Process consultation
C)   Parallel learning structures
D)   Sequential intervention
E)   Top-down approach

Question 7

Action research is the process of determining whether the change process is ethical or not.

Accepted Answer

A) True 
 B)False

Question 8

Employee resistance can be seen as a resource for change.Comment.

Accepted Answer

The emerging view among change managemen...

Question 9

Fear of the unknown usually motivates employees to support organizational change.

Accepted Answer

A) True 
 B)False

Question 10

Refreezing involves producing disequilibrium between the current state and the future state.

Accepted Answer

A) True 
 B)False

Question 11

Explain the six strategies for reducing the restraining forces.

Accepted Answer

The strategies for reducing the restrain...

Question 12

Creating urgency for change is most closely associated with:

Accepted Answer

A)   the delivering stage of appreciative inquiry.
B)   the final stage of a search conference.
C)   reducing the restraining forces.
D)   the process of increasing the driving forces.
E)   refreezing the desired conditions.

Question 13

The urgency for change must always be initiated from a problem-oriented perspective in order to be effective.

Accepted Answer

A) True 
 B)False

Question 14

A unique feature of appreciative inquiry is that it breaks away from the problem-solving mentality by reframing relationships around what is positive and possible.

Accepted Answer

A) True 
 B)False

Question 15

What are the major advantages of using a pilot project?

Accepted Answer

A pilot project tests the effectiveness ...

Question 16

The CEO of Trendy Fashions should know that the four stages of appreciative inquiry,in order,are:

Accepted Answer

A)   problem identification, envisioning, choosing the best solution, and appreciating.
B)   dialoguing, innovating, creating, and appreciating.
C)   problem identification, causal analysis, recommended solutions, and choosing the best solution.
D)   discovery, dreaming, designing, and delivering.
E)   problem identification, envisioning, performing, and evaluating.

Question 17

Pilot projects are usually more flexible and less risky than centralized,organization-wide programs.

Accepted Answer

A) True 
 B)False

Question 18

The best way to manage resistance to change among those who will clearly lose out from the change is to introduce coercion practices.

Accepted Answer

A) True 
 B)False

Question 19

Unfreezing occurs when the driving forces are weaker than the restraining forces.

Accepted Answer

A) True 
 B)False

Question 20

The chief executive of a large telecommunications company wanted to restructure the organization so product leaders would have more power than the executives in charge of each region.The regional executives tried to prevent this restructuring just because it would weaken their power and reduce their salaries in the long term.This action by the regional executives is mainly an example of resistance due to:

Accepted Answer

A)   direct costs.
B)   saving face.
C)   fear of the unknown.
D)   breaking routines.
E)   incongruent organizational systems.

Exam 15: Organizational Change

One reason why employees typically resist change is that they dislike predictable role patterns.

Correct Answer
verified

The urgency for change must always be initiated from a problem-oriented perspective in order to be effective.

Correct Answer
verified

The best way to manage resistance to change among those who will clearly lose out from the change is to introduce coercion practices.

Correct Answer
verified

A unique feature of appreciative inquiry is that it breaks away from the problem-solving mentality by reframing relationships around what is positive and possible.

Correct Answer
verified

Correct Answer
verified

Pilot projects are usually more flexible and less risky than centralized,organization-wide programs.

Correct Answer
verified

Employee involvement is almost an essential part of the change process unless the:

Correct Answer
verified

Correct Answer
verified

Transformational leaders act as agents of organizational change.

Correct Answer
verified

Action research is the process of determining whether the change process is ethical or not.

Correct Answer
verified

Employee resistance can be seen as a resource for change.Comment.

Correct Answer
verified
The emerging view among change managemen...
View Answer

Refreezing involves producing disequilibrium between the current state and the future state.

Correct Answer
verified

Fear of the unknown usually motivates employees to support organizational change.

Correct Answer
verified

What are the major advantages of using a pilot project?

Correct Answer
verified
A pilot project tests the effectiveness ...
View Answer

Explain the six strategies for reducing the restraining forces.

Correct Answer
verified
The strategies for reducing the restrain...
View Answer

Which of the following is true about organizational change?

Correct Answer
verified

The emerging view among change management experts is that resistance to change:

Correct Answer
verified

Unfreezing occurs when the driving forces are weaker than the restraining forces.

Correct Answer
verified

The CEO of Trendy Fashions should know that the four stages of appreciative inquiry,in order,are:

Correct Answer
verified

Creating urgency for change is most closely associated with:

Correct Answer
verified

Exam 15: Organizational Change

One reason why employees typically resist change is that they dislike predictable role patterns.

Correct AnswerverifiedShow Answer

The urgency for change must always be initiated from a problem-oriented perspective in order to be effective.

Correct AnswerverifiedShow Answer

The best way to manage resistance to change among those who will clearly lose out from the change is to introduce coercion practices.

Correct AnswerverifiedShow Answer

A unique feature of appreciative inquiry is that it breaks away from the problem-solving mentality by reframing relationships around what is positive and possible.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Pilot projects are usually more flexible and less risky than centralized,organization-wide programs.

Correct AnswerverifiedShow Answer

Employee involvement is almost an essential part of the change process unless the:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Transformational leaders act as agents of organizational change.

Correct AnswerverifiedShow Answer

Action research is the process of determining whether the change process is ethical or not.

Correct AnswerverifiedShow Answer

Employee resistance can be seen as a resource for change.Comment.

Correct AnswerverifiedThe emerging view among change managemen...View AnswerShow Answer

Refreezing involves producing disequilibrium between the current state and the future state.

Correct AnswerverifiedShow Answer

Fear of the unknown usually motivates employees to support organizational change.

Correct AnswerverifiedShow Answer

What are the major advantages of using a pilot project?

Correct AnswerverifiedA pilot project tests the effectiveness ...View AnswerShow Answer

Explain the six strategies for reducing the restraining forces.

Correct AnswerverifiedThe strategies for reducing the restrain...View AnswerShow Answer

Which of the following is true about organizational change?

Correct AnswerverifiedShow Answer

The emerging view among change management experts is that resistance to change:

Correct AnswerverifiedShow Answer

Unfreezing occurs when the driving forces are weaker than the restraining forces.

Correct AnswerverifiedShow Answer

The CEO of Trendy Fashions should know that the four stages of appreciative inquiry,in order,are:

Correct AnswerverifiedShow Answer

Creating urgency for change is most closely associated with:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The emerging view among change managemen...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A pilot project tests the effectiveness ...
View Answer

Correct Answer
verified
The strategies for reducing the restrain...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified