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Exam 19: Performance Measurement and Evaluation

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Question 31

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Measurement seldom motivates and directs behavior toward desired end results.

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Question 32

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Many measures drive behavior that is not what is intended or needed.

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Question 33

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Measuring and evaluating performance historically has had certain problems and limitations.

____ refers to the relationship between planned and actual sacrifices made to realize a previously agreed-upon goal.

A ____ is the increase or decrease in cost resulting from a change in purchasing strategy or practice brought about by an individual or a group.

The PPM measure indicates the incidence of failures of components,assemblies,and systems or services when actually incorporated into the final product or service and supplied to external customers.

An effective performance objective should be so easy that it requires minimal effort to achieve.

On-time delivery or responsiveness measures indicate the degree to which suppliers are able to meet customer schedule requirements.

____ involves a comparison of one firm's market strategies against those of another.

For consistency,all locations of an organization must use the same performance objectives or performance criteria.

A performance objective should reflect the realities of the firm's competitive environment.

According to Kaplan and Norton,a balanced scorecard includes all of the following key performance measurement areas except ____.

Some individuals resist the benchmarking process because of a reluctance to recognize the value of a competitor's way of doing business - the "not invented here" syndrome.

Actual prices for similar items should not be compared between plants,divisions,or business units due to differing market conditions.

The problem with measuring behavior is that there is no guarantee the behavior will lead to desired results.

Salaries traditionally take the largest share of the purchasing administrative budget.

All of the following are examples of customer order measures except ____.

Which of the following is not one of the benefits of benchmarking?