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Exam 2: Management Theory: Essential Background for the Successful Manager

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Question 31

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This question has two parts;be sure to answer both.First,contrast Theory X and Theory Y,explaining why both theories are important.Next,imagine that you manage a staff of six paralegals at a law firm.One of your employees,Claire,is usually a good worker,but lately her performance has been slipping.List two things you might say to Claire if you are a Theory X manager and two things you might say to Claire if you are a Theory Y manager.

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Theory X represents a pessimistic,negati...

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Question 32

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Operations management focuses on managing the production and delivery of an organization's products or services

A) more economically.
B) by utilizing motion studies.
C) with a more diverse workforce.
D) more effectively.
E) to more customers.

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Question 33

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The management approach that emphasized ways to manage work more efficiently is the ___ approach.

Paul English of Kayak.com uses new employees as an excuse for altering an existing open-office seating arrangement.English's action is an application of ____ to management.

A local farmer grows and sells tomatoes and beans to the local grocers.Look at the farmer's business as a system.In which category do the tomatoes,beans,squash,profits,and losses fall?

Donna,a chef in a fine restaurant,utilizes top-of-the-line equipment as she prepares meals for customers.Donna and her equipment are a(n) ______ in the restaurant's system.

The systems viewpoint sees organizations as entities made up of four interrelated parts known as

A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders.These plans are an example of ____ in action.

Amy is a package delivery service manager.She is interested in implementing ___________,the management philosophy pioneered by Frederick W.Taylor and Frank and Lillian Gilbreth,which scientifically studies work methods to improve the productivity of individual workers.In this particular case,Amy will study the routes that drivers take through a congested to city in order to identify ways that delivery staff can make the most deliveries in each two-hour period.

An organization in which the management builds a commitment to learning,works to generate ideas with impact,and works to generalize ideas with impact is creating a(n)

Peter Drucker was a 20th-century socialist,opposed capitalism and believed that managers were more of a hindrance than a help to most organizations.

_______ suggested that organizations should be operated as "communities," with managers and subordinates working together in harmony.For example,in a publishing company run as a community,editors,editorial assistants,and publishers would work together to determine which books should be published.

This question has two parts;be sure to answer both.First,explain the three ways Hugo Munsterberg believed psychologists could contribute to industry.Next,imagine that you manage a hair salon and apply each of Munsterberg's principles to your daily tasks as a manager.

Right Office Equipment continually talks with customers after they purchase their products,and Right Office managers regularly visit customers to gather feedback on new products,product improvements,and how Right Office can better serve its customers.This is an example of an open system.

Tom,the manager of floral shop,is interested in implementing the principles of administrative management,which involves

Jeffrey Pfeffer and Robert Sutton believed that evidence-based management is founded on the belief that facing the hard facts about what works and accepting the nonsense that passes for sound advice will help organizations perform better.

George,who owns a small grocery store,has a reputation in the community as a tough manager.Many customers have heard George yell at his employees because he feels that workers today are lazy,lack ambition,and hate to work.George is a(n) ____ manager.

Hugo Munsterberg is known as

________ holds that there are few really new ideas and that "true is better" than new.

To gain a competitive edge this year,the upper management of a global IT company has decided to focus on customer service,employee training,and continuous quality improvement.This approach is known as