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Exam 11: Achieving World-class Operations Management

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Question 1

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What does total quality management focus on?

A) creating buyer/supplier dependence
B) computer-aided design
C) creating transactional relationships
D) continuous improvement

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Question 2

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____________________ involves breaking a complex product or service into smaller pieces that can be created independently and then combined quickly to make a whole.It cuts the cost of developing and designing innovative products.

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Question 3

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A system that utilizes long production runs resulting in high-volume,standardized products is called which of the following processes?

List two commonly used techniques for streamlining a business's production.

Production converts inputs into outputs by changing the inputs in some way.

What is the physical arrangement of a production facility called?

A company that reupholsters furniture in fabric and style selected by the owner of the piece of furniture is more than likely an example of which of the following type of manufacturing?

Production efficiency begins as soon as the first part of the product reaches the factory floor.

Products that are difficult to move out of a plant once they are manufactured,such as ocean-going vessels and room-sized murals,are usually manufactured in which of the following layouts?

A university hired a catering company to run its cafeteria rather than operating the facility itself.What does this purchase of services exemplify?

Which of the following best describes Six Sigma?

Operations management refers to the role that computers play in the production process.

Cellular manufacturing combines aspects of which of the following?

Which of the following systems uses a computer to design and test new products and modify existing ones?

What do Gantt charts and PERT charts have in common?

Sally's job is to evaluate the cheese her company produces against a prototype for colour,smell,consistency,and taste.Her job on the production line is which of the following type of control?

Which of the following layouts arranges work flow around the production process? All workers performing similar tasks are grouped together.

Many companies keep a continuously updated list of inventory levels,orders,sales,and receipts.What is this type of inventory called?

Which of the following is a system that would note how a possible strike in an Edmonton,Alberta,plant will threaten supplies of a needed component part as well as how customer preference for time-saving devices is increasing and then use this information in production planning?

When are Gantt charts most helpful?